Gong
Gong.ioExternal reviews
6,453 reviews
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The teammate you never knew you needed!!
What do you like best about the product?
I love the in depth analysis of call flow as well as the ease of use in identifying different talk points. It's great to be able to review not only my calls, but my colleagues calls to review their approach and share my calls with others to get their opinions on my conversations in real time. It eliminates the need for in the moment listening. I also love the checks and balances it provides by introducing automated accountability on all calls to ensure compliance with all regulations.
What do you dislike about the product?
The only drawback I have identified thus far is that the search can be too broad at times as well as shared calls looping a secondary call participant being systematically penalized for certain items that the call initiator was being dinged for. For example, the system insures an M&R disclosure on all outbound calls and if a call is transferred to a third party, that third party is flagged in the system as having omitted the disclosure.
What problems is the product solving and how is that benefiting you?
I'm working to solve integrating multiple talk points into my various conversations and analyzing my current call flow to recognize additional opportunities. The benefits I have realized are the call flow tracking (talk share between the customer and I) as well as what topics I cover well vs those that need improvement. It's really helping me approach my calls as if I am a third party listening in on the conversation and allows me to develop a strategy for improvement on each and every call.
Recommendations to others considering the product:
My advice would be to know what you're looking for before attempting to navigate the system. It provides a wonderful array of data that can be overwhelming if you don;t know exactly what it is you are trying to hone in on. Whether it be a certain topic or type of call you are looking for. Always come prepared with some direction.
Excellent and easy to use
What do you like best about the product?
The fact that I can search any call super quick and easy
What do you dislike about the product?
Nothing really, its easy to use and very helpful to my call coaching
What problems is the product solving and how is that benefiting you?
Being able to further myself in my career by listening to calls of other reps and reviewing my own calls
Great for feedback!
What do you like best about the product?
I love that I can listen in on current calls as well as send my prospects call recordings which they can share with their teammates who couldn’t attend the call.
What do you dislike about the product?
That a bot has to join the Hangout call.
What problems is the product solving and how is that benefiting you?
I don’t have to take as many notes and be furiously typing because I can rely on Gong to do that for me.
Best way to be in the moment and not miss the notes
What do you like best about the product?
I like the ability to have a conversation with a customer without having to slow them down just so I can take notes.
What do you dislike about the product?
Sometimes I can't listen to the call *right* afterwards because it has to process for a few minutes.
What problems is the product solving and how is that benefiting you?
I am solving the issue of not being able to remember what my prospects and customers actually said.
Use of gong
What do you like best about the product?
Helpful to be able to review my call on gong. The breakdown of percentages for each person speaking is helpful to see if i'm allowing some time for the client to speak
What do you dislike about the product?
n/a - the only part is when gong doesn't record my calls (but that's a technical issue, nothing to do with Gong as a product)
What problems is the product solving and how is that benefiting you?
I'm able to utilize Gong to help replace "filler" words
Amazing resource for sales
What do you like best about the product?
I love the fact that I can focus on having genuine conversations with prospects as opposed to being worried about taking notes. It has also helped me understand where I can improve, what filler words I tend to use, and reference previous conversations for following up. My leadership also finds value in understanding what the talk ratio is, topics discussed, and providing live feedback on improvement areas for calls.
What do you dislike about the product?
At first, it was kind of weird to know that I was being recorded, but I got over that pretty quickly. It would also be nice to have a more robust search criteria since naming conventions can vary.
What problems is the product solving and how is that benefiting you?
My own memory can be unreliable because of inherent human error. It has been great to reference past meetings which allows me to send concise recaps that are much more impactful than before.
Recommendations to others considering the product:
Completely worth the investment and will help your organization level up the sales team and customer support teams. Using gongs data analytics can help identify business trends and where you're getting held up in the sales process.
Best in class coaching and development platform
What do you like best about the product?
Ease of integration into platforms like Salesforce, SalesLoft and Zoom Conference. This increases the data it can collect and insights I can glean on all members of the revenue organization.
Now that we've collected the data there are great tools to categorize and memorialize a library of call recordings. These are used weekly by sales directors for 1:1 coaching as well as by our trainers for on-boarding new hires. It's a great platform that is constantly growing and learning about our business and how we're selling our services. In turn, we use that data to help us improve our sales process and close more deals.
Now that we've collected the data there are great tools to categorize and memorialize a library of call recordings. These are used weekly by sales directors for 1:1 coaching as well as by our trainers for on-boarding new hires. It's a great platform that is constantly growing and learning about our business and how we're selling our services. In turn, we use that data to help us improve our sales process and close more deals.
What do you dislike about the product?
Hard to think of any. Not really a Gong issue but it's challenging in California to have to start all calls with a quick reminder that the call is being recorded. Can mess with the flow of the call at the start when you're trying to gain momentum.
What problems is the product solving and how is that benefiting you?
Missed opportunities on calls with prospects. Identify why a deal stalled or how expectations were set for new customers. Training and development of new hires by cataloging our existing calls and helping them get exposure to best practices.
Recommendations to others considering the product:
This is the best platform in the marketplace. Not only in the functionality of the tool but in the continued support from their success team. We've had multiple in-person meetings & trainings with the leadership team and all our users. They partner with us to understand business goals and find ways that Gong can support those. It's been best in class service.
Such an innovative and revolutionary product
What do you like best about the product?
I like that it groups my demo into different sections and allows me to work with my coaches and leaders to make my sales process and close stronger.
What do you dislike about the product?
Nothing, it's a great service. I do wish that there was a way to bleep out certain parts of the video though, so that credit card information remains secure.
What problems is the product solving and how is that benefiting you?
We are using gong to coach and train new and experienced reps. It allows us to dial in our sales process. We realized we are able to coach and train in a much more effective manner, and allows us to shorten the amount of time it takes with each rep.
Recommendations to others considering the product:
If your organization uses web demonstrations, do it.
Fantastic reports and call categorization
What do you like best about the product?
The reporting is accurate and clear. Comparing my KPIs with my colleagues is very useful for self-improvement and the UX of the reporting page is great. Also, the quality of the AI tagging is very good and allows me to easily find a lot of the topics covered by me or other colleagues in our calls with the clients
What do you dislike about the product?
There are no other languages than English. I wish that GOng could categorize my calls in Spanish and French as well.
What problems is the product solving and how is that benefiting you?
Having all the calls recorded and having the chance to listen to top sellers call is amazing. In the past year
Become a better sales person
What do you like best about the product?
I like the the fact that you can search keywords in a conversation. This helps tremendously in finding a specific point in a conversation to analyse and redetermine a clients reaction to a situation.
What do you dislike about the product?
I dislike very little about this product, the one thing it can improve on is the time it takes for a call to populate into gong.
What problems is the product solving and how is that benefiting you?
I can analyse a call and determine how to price a client based on clients sensitivity to rates.I can answer questions about the call by going back and searching that specific call weeks after it happened.
Recommendations to others considering the product:
Have an open mind as this software can be used in a variety of different ways.
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