Gong
Gong.ioExternal reviews
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Vital software for onboarding
What do you like best about the product?
Gong is useful in most Success/Sales orgs. But it is entirely useful (and vital) in onboarding new clients. At its base, Gong is simply a tool for recording calls, but it goes well beyond that. Gong also transcribes calls, allows for snipper creations, and has dynamic sharing tools that allow it to be useful not only to me as a trainer, but also to the client. The transcriptions are never perfect, but they are entirely functional and quite helpful for client and user alike.
What do you dislike about the product?
Gong needs to improve their interface for users. It is often difficult to go back and find your call, and the search functionalities need improvement. There needs to be a clearer dashboard for users, where your calls are listed, and your talk time stats, etc. Adding a dashboard would take care of a lot of the issues we, as users, experience in our reflective practice.
What problems is the product solving and how is that benefiting you?
Setting up power words in Gong is quite helpful in following up on any items a client might need addressed. Additionally, this tool is really vital in collecting client feedback, distilling it, and then moving that feedback up the chain. Being able to provide a Gong snippet to developers where they can easily listen to a client's use case is a really helpful extra feature of Gong.
Recommendations to others considering the product:
I would highly suggest considering various power words you'd like to use for your own reflective practice.
The other way to take notes....
What do you like best about the product?
I like that I can go back and listen to a call, a month or even out further form when I had it. Even if I find theta I take copious notes (there are subtle things that I forget during the call). I . have had several situations where I recap a previous call and the caller responds with that is a perfect playback and represents where I am at. It also allows me to listen to peoples names and make sure I bring up relevant contacts when discussing the las tmile of the sales process.
I am also a big fan of listening to other colleagues calls,. I have drastically sharpened my game and allowed me to be omnipresent on other calls. Using Gong provides a way to listen and make adjustments the way and athlete watches game tape.
I also like to share calls with other reps or my boss when wither i did something particularly good or bad. On a number of occasions our sales enablement lead has indicated he listed to a call and liked what I said or did. The positive feedback is good to
I am also a big fan of listening to other colleagues calls,. I have drastically sharpened my game and allowed me to be omnipresent on other calls. Using Gong provides a way to listen and make adjustments the way and athlete watches game tape.
I also like to share calls with other reps or my boss when wither i did something particularly good or bad. On a number of occasions our sales enablement lead has indicated he listed to a call and liked what I said or did. The positive feedback is good to
What do you dislike about the product?
I dislike the automated this call is being recorded by gong. We tried to self disclose when we first signed on with the technology and our legal team ended that trial because we couldn't get a high enough % of compliance. I also don't find the highlights or call to actions particularly valuable. There needs to be a way that GONg uses AI to have more customizable CTA's based on the business and product
What problems is the product solving and how is that benefiting you?
recalling the specifics of the conversations
Understanding if I am talking to much or letting the buyer control
Listen to other reps to pick up golden nuggets from their calls.
Understanding if I am talking to much or letting the buyer control
Listen to other reps to pick up golden nuggets from their calls.
Recommendations to others considering the product:
It's the most important piece of sales software I use. I probably access the content and use the service 4 to 5X anything else including sales intelligence like SFDC, engagio, hubspot etc. It has def changed the way I conduct calls and run my sales motion for the better.
Gong!
What do you like best about the product?
I like being able to give ongoing coaching and feedback to my team while also learning more for my role including product and industry knowledge from listening to demos! I also love how Gong breaks things down so it's easy to digest and find what I'm looking for if I need something specific. For Account Executives to be able to listen to qualifying calls before giving a demo is super helpful well so they have the full context of what the potential customer is looking for.
What do you dislike about the product?
I haven't had any big issues with Gong, sometimes the import times are inconsistent but I wouldn't say it's a problem! I think because there is so much visibility it can make people uncomfortable knowing anyone can listen to their calls but it also opens them up to be more vulnerable and open to coaching.
What problems is the product solving and how is that benefiting you?
Any gaps from utilizing first 30 seconds or adjusting what value props people are using!
Recommendations to others considering the product:
I would highly recommend sales org and even customer success to use Gong, it's a great way to keep everyone connected and in line with what customers/potential customers are saying! It's also a huge help when on-boarding so the new hire can listen to calls and watch demos to gain product knowledge and more fully understand the industry as a whole. How you speak to customers is a big part of the BDR and sales world so this is a fantastic way to teach that!
First it’s sour then it’s sweet
What do you like best about the product?
I honestly didn’t want to implement gong. Seemed a little too ‘big brothery’ for me. It only took a few weeks to forget some crucial element in a meeting and go back to the Gong recording. Saved my deal and my quota. That’s when I flipped my opinion. Gong is glorious
What do you dislike about the product?
The message at the beginning of every call.
What problems is the product solving and how is that benefiting you?
I realized I forget key topics in meeting and have gone back to the gong recording on numerous occasions. It’s pretty clutch.
Automated feedback and topic tracking
What do you like best about the product?
Love the ability to tag certain topics that Gong will pick up for me and seeing the stats of who is talking the most.
What do you dislike about the product?
Dislike the transcripts - as they are usually wrong/inaccurate, but I see the potential!
What problems is the product solving and how is that benefiting you?
Learning how to talk less and let the prospect do the talking. Love the ratios that help us see how much we are talking.
I will reject job offers if they don't use Gong
What do you like best about the product?
The transcripts. Tagging others in the call. Recordings of just about all calls.
What do you dislike about the product?
If I move a calendar invite by dragging it to a new time Gong won't appear on that call.
What problems is the product solving and how is that benefiting you?
Having transcripts is a huge one for me. It helps when I am currently driving or unable to take notes while on a call. I like that I can tag and leave comments on the call and send it to someone.
Recommendations to others considering the product:
This will change the way you sell.
Insight into what works
What do you like best about the product?
Gives us the ability to dissect calls to see what words and phrases are working. It also allows us to see when specific competitors are brought up so we know how to sell against them.
What do you dislike about the product?
Sometimes its slow to load and slow to upload calls
What problems is the product solving and how is that benefiting you?
Knowing at what points in the call to go in for a close. What pain points to the customers provide and how to we challenge and solve those pains.
Recommendations to others considering the product:
This is the best tool to understand internally what is going on with your team's phone calls
Incredibly valuable for internal training and customer delight
What do you like best about the product?
Call transcriptions are awesome, as are keywords
What do you dislike about the product?
Tons of data can be hard to sort through
What problems is the product solving and how is that benefiting you?
I use this for customer follow-up and training. It's helpful to get action items, transcriptions and to share this internally and externally.
Awesome service
What do you like best about the product?
The ease of use and how easy it is to search and find calls. You can pull any call at any time from any rep which is extremely helpful. It's a great tool for training and helps you learn much faster. I like how you can search by company name, client name, use keywords or even location to find a call. It's helped me find companies I forgot about just by typing keywords like quarter 1, call me back, etc. You can also tag people in your calls and add feedback which is a great feature for coaching and for managers.
What do you dislike about the product?
How long it takes to upload a call, but other than that its great. It's sometimes hard to skip through calls because its hard to move the recorder tool to a certain spot in a call. Sometimes I can't find calls or they weren't uploaded- if Gong is able to ensure that all calls get pulled, that'd be beneficial. Sometimes it's hard to find my saved calls
What problems is the product solving and how is that benefiting you?
How to improve selling, listening techniques, pulling others calls. It's helped me gain more knowledge about our product and also helped me pick up tips from other reps. It's another great way to pull calls when a client is upset or claims you said something and you have to plead your case. It's also good if you lose notes, you can pull calls to remind yourself and know how to handle a call.
Recommendations to others considering the product:
Use this service!
GONG makes me money
What do you like best about the product?
I love that I can educate myself on clients via. their calls with anyone at my company at any time.
What do you dislike about the product?
I wish we could see who has listened to our calls. Or who listened to what calls.
What problems is the product solving and how is that benefiting you?
Training problems and making sure I have the right information on clients.
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