Gong
Gong.ioExternal reviews
6,453 reviews
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Great product for capturing customer interactions and works seamlessly with Salesforce
What do you like best about the product?
Great conversational intelligence tool.
It has dramatically improved our teams selling skills.
Also, it delivers insights to help our team win more deals.
It has dramatically improved our teams selling skills.
Also, it delivers insights to help our team win more deals.
What do you dislike about the product?
-- UI needs improvement
-- Some limitations when connecting to Salesforce data
-- Some limitations when connecting to Salesforce data
What problems is the product solving and how is that benefiting you?
Sales Coaching
Capturing our customer interactions and ties this to Salesforce data to win more deals
Capturing our customer interactions and ties this to Salesforce data to win more deals
I literally show Gong to my friends to show them how powerful it is. You need this tool.
What do you like best about the product?
Gong gives near perfect insight into what the best salespeople on our team do. Through coaching we are able to replicate and train these good habits in our other salespeople. The programmable parameters are insanely useful. You'll find filler words, nervous ticks, and bad habits you had no idea you were undermining yourself with on your calls. Being able to track the flow of calls through a sales script is absolutely indispensable.
What do you dislike about the product?
The transcripts are obviously only as good as your client's annunciation and diction. I wish the note taking and snippet features were a little better.
What problems is the product solving and how is that benefiting you?
I've achieved key results and gained the ability to open a friendly conversation with a hostile client.
Recommendations to others considering the product:
If you have a team that does any kind of customer facing interaction - sales or otherwise - you need this tool. The insights are profound.
Gong is awesome! It's a one-stop for all customer interactions!
What do you like best about the product?
Everything in one place. The timeline of interactions. The transcript - means you don't have to take notes. That you view/listen to your colleagues calls with customers.
What do you dislike about the product?
Not sure yet... I like everything so far.
What problems is the product solving and how is that benefiting you?
Gong automatically is added to a customer meeting... I can go back and get key info any time! And, I can listen to meetings easily and see a transcript for meetings I could not attend.
Gong is a game changer in the advertising industry.
What do you like best about the product?
Not only receiving feedback but being able to review everything that I have said in my conversations. It's always helpful to go into your own call and review everything that you had said yourself, it really gives you an opportunity to be vulnerable for a minute and review yourself. I also like that it is super helpful to newer people who just need to listen to a call and have good and bad examples of how a call can go, and being able to pause, rewind, relisten really helps when you're building out your own strategy on the phone. Gong really is an amazing tool that I think every business that involves calling should have. I will definitely continue to use Gong with any company I ever go with. Thank you.
What do you dislike about the product?
It would be super beneficial if there was a way to constantly stay logged in, sometimes you can be in a hurry to jump on a call and realize that you have to go back into gong and sign back in every day. But nonetheless definitely not a huge burden at all.
What problems is the product solving and how is that benefiting you?
Being able to avoid certain words, remarks, and mistakes that I had used in previous calls that help me improve my future calls. It also helps with going over calls with any newer people on the floor who need an example on how to have precise and smooth conversations with our clients. I've realized that my own call skills have developed and I am more prone to have a better opportunity with my clients.
Recommendations to others considering the product:
Would Highly Recommend.
The Game is Forever Changed
What do you like best about the product?
Gong is a rare combination of robust, comprehensive and easy. The fact that we can be as basic as listening to calls, to as complex as analyzing trends that happen during those calls (key moments of truth, talk ratios, next steps, and myriad other analytical data points) is an absolute dream.
The ability to stockpile calls by type for later use and training is an invaluable tool for leaders, and the ability to grab snippets of calls and request feedback is a true win for individual rep growth. I can't say enough good about Gong.
The ability to stockpile calls by type for later use and training is an invaluable tool for leaders, and the ability to grab snippets of calls and request feedback is a true win for individual rep growth. I can't say enough good about Gong.
What do you dislike about the product?
While the vast majority of features/functionality of Gong are drop-dead easy to use, I do wish it were a quicker and simpler process to grab snippets for sharing. Honestly, as has been the case for other functionality I thought needed improvement, the likelihood is that this is my own misunderstanding of a process point. However, it's an area I do find less smooth than everything else on the platform.
What problems is the product solving and how is that benefiting you?
Everything that our deals involve. Shortened cycles, more depth to discovery, the use of client questions and answers in future calls that promote speed through the middle funnel, coaching and training.
Literally ALL of these have been made more effective/positively impacted by our use of Gong.
Literally ALL of these have been made more effective/positively impacted by our use of Gong.
Recommendations to others considering the product:
Gong's service and support (Customer Success) is hands down one of the best I've encountered.
This is especially amazing since the product is intuitive and easy to use, yet they put tremendous care and resources in place for the success of those implementing.
The first thing is I believe every sales org should implement conversational intelligence solutions.
Gong happens to be the best one I've personally come across and used.
Highly recommend
This is especially amazing since the product is intuitive and easy to use, yet they put tremendous care and resources in place for the success of those implementing.
The first thing is I believe every sales org should implement conversational intelligence solutions.
Gong happens to be the best one I've personally come across and used.
Highly recommend
Powerful business tool
What do you like best about the product?
The analytics provided by Gong help me, as a Sales Enablement professional, better train and coach our sales teams
What do you dislike about the product?
The UI is a bit busy for me - would be nice to see it a bit cleaner
What problems is the product solving and how is that benefiting you?
One problem we're solving is inconsistent messaging to prospects
Loving Gong!
What do you like best about the product?
I love the fact that you can share a snippet of you call with another employee to highlight a pitch, question ect. this is my favourite feature
What do you dislike about the product?
the load time of a call shavbcuhwbIehwacikhewck
What problems is the product solving and how is that benefiting you?
my talk time vs my prospects talk time, filler words i use, the length of my calls, call feedback from my team and management
Recommendations to others considering the product:
get it, its amazing
Why Gong is a great training tool!!
What do you like best about the product?
It records everything and then highlights the salient words and content that goes on with every call. It's an invaluable resource to help improve our conversations with customers
What do you dislike about the product?
It's a great tool - I use it when I need to and haven't found anything I don't like except the sound of my own voice!
What problems is the product solving and how is that benefiting you?
Problems solved are managing the talk time between me and the customer, confirming that what the customer says he said is really what he said, and also confirming what I said is what the customer heard. It's also a great training tool to learn how to structure a call, when to stay quiet and when to make an important point to closing the sale.
Recommendations to others considering the product:
If you are looking for a way to document all calls, Gong is the solution.
Great way to understand you're sales process.
What do you like best about the product?
the best part of Gong is being able to dissect your call into teachable moments for yourself and colleagues. It also gives me a great ability to follow up with prospects around specifics they ask for.
What do you dislike about the product?
A bit of a downside to Gong is the micromanagement aspect of it. Your boss can basically select every point of your pitch and shred it apart.
What problems is the product solving and how is that benefiting you?
No real problems to speak of.
Recommendations to others considering the product:
Don't know any, pretty solid product.
Enhance the sales experience
What do you like best about the product?
Being able to listen into and gain insights from phone calls has taken my sales to the next level.
What do you dislike about the product?
Transcription isnt always 100% accurate.
What problems is the product solving and how is that benefiting you?
Being able to gain insight during different sections of my phone calls.
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