Gong
Gong.ioExternal reviews
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Great tool for coaching and follow up!
What do you like best about the product?
Gong is a tool we use religiously for all of our sales calls. It allows us to not only do thorough coaching for new hires and tenured reps, but also allows us to have great follow up as we can list back to phone calls.
What do you dislike about the product?
There are sometimes issues with recordings not working, but Gong support is very fast to resolve.
What problems is the product solving and how is that benefiting you?
Random times it will not record, but Gong has fixed things super quick when we raise these concerns.
Recommendations to others considering the product:
It's a great tool! Would highly recommend.
Good tool, helpful for your sales
What do you like best about the product?
It's great to be able to go back and listen to calls- for self learning and less note taking purposes. Clients often ask for copies of the recordings so it's nice to be able to condense the calls and send only the relevant part.
What do you dislike about the product?
Not sure if there is a setting but I'd prefer the recording feature to verbally announce that it's recording so I don't have to remember to call it out.
What problems is the product solving and how is that benefiting you?
Gong helps me collect and maintain more accurate details about my deals. It's also to hear the context verbally and not just written notes. In long sales cycles (1 year), this is critical.
Love learning from listening to my previous call with partners.
What do you like best about the product?
I like that I was able to go back and listen to my calls that I felt like I struggled in. I was able to identify what was wrong with my sales pitch. On the other aspect, I was able to hear what I was doing well and it has helped me to become a better salesman and find more success while at work. Gong really has changed the way that I sell and has changed how confident I sound while I am on the phone.
What do you dislike about the product?
I don't really have any complaints about gong. I have really enjoyed having it as a tool to help me become better in my current role with Pinterest.
What problems is the product solving and how is that benefiting you?
I was having a difficult time pitching budget to partners. I would almost just skip over that step for some reason. Being able to look back at my calls really helped me change a few things and it helped me a lot. I was also talking a lot while I was on the phone. Using gong helped me get more out of my partners because I was more aware of my talk time.
Recommendations to others considering the product:
Gong is a great way to become better while selling on the phone. It allows you to listen to calls so you can see what you are doing well and what you are struggling with. It also gives your manager a chance to help you when they can't be on all of your calls. You can send your calls to your manager to review.
Gong helps me every day!
What do you like best about the product?
It is so helpful that Gong not only leaves me with a tangible outline after a call - listing follow-ups, contacts, and any other tidbits I missed during the call-but they also give me feedback and insight on how to improve myself as a salesperson.
A large part of my position requires Account Managers to run a call, as well as take detailed notes into the procedures and processes discussed. Gong allows them to be fully present while on the phone pitching to customers and still get a fully detailed transcript of notes.
Gong has also been super helpful for any onboarding and training purposes. I recently was applying for a new position in the office and Gong allowed me to listen to employees that were currently in that role pitch and interact with customers. I felt prepared walking into my interview because of the amount of background and insight that Gong gave me.
A large part of my position requires Account Managers to run a call, as well as take detailed notes into the procedures and processes discussed. Gong allows them to be fully present while on the phone pitching to customers and still get a fully detailed transcript of notes.
Gong has also been super helpful for any onboarding and training purposes. I recently was applying for a new position in the office and Gong allowed me to listen to employees that were currently in that role pitch and interact with customers. I felt prepared walking into my interview because of the amount of background and insight that Gong gave me.
What do you dislike about the product?
I wish I had the ability to cancel an already scheduled call. Sometimes we have customers/brokers cancel or just never join a call. Whenever I try to stop a scheduled Gong call it doesn't let me and then we are left with a blank call recording on the company history.
Gong does a good job of matching transcript words with what is actually said in the call, but there is definitely still room for improvement!
Gong does a good job of matching transcript words with what is actually said in the call, but there is definitely still room for improvement!
What problems is the product solving and how is that benefiting you?
I've vastly improved the flow and dictation of my pitches by listening to Gong. The ability to go back and hear and dissect the way you run calls is beyond helpful.
We have sent call transcripts to customers after calls which allows them to not only feel in the loop, but also provides a sense of transparency into the organization and your partnership.
We have sent call transcripts to customers after calls which allows them to not only feel in the loop, but also provides a sense of transparency into the organization and your partnership.
Recommendations to others considering the product:
Use Gong to listen to yourself! I hate hearing my own voice and really had to get past that barrier, but it has made me a better salesperson and has helped me hone my skills.
Gong Review
What do you like best about the product?
Gong give us the opportunity to review all calls and improve our customer service, as well as shows us where to improve in our training.
What do you dislike about the product?
Nothing. The Gong app is easy to navigate and use.
What problems is the product solving and how is that benefiting you?
The recordings of every call give me the ability to listen to calls and scan for important parts of a conversation. I am also able to send an entire recording or just a portion of a recording to a co-worker or manager when needed. Having the calls recorded allow us to learn and improve in our customer service and training for our employees. If there's a discrepancy, we can review the call.
Recommendations to others considering the product:
I would recommend implementing Gong for all calls. You have the ability to record in person meetings and upload them right from your cell phone, tablet or laptop so this allows for better training and review of appointments when our acquisition specialists are in the field. I would also recommend using Gong for all customer service calls as a recording method for improvement in how your team can become more successful when dealing with many situations.
I use Gong every day
What do you like best about the product?
It's super easy to use. Shows up automatically on my Zoom calls and I can easily locate my calls in the Gong app. Love how it transcribes each call and that I can find specific parts of every call easily.
What do you dislike about the product?
Honestly haven't found anything about Gong that I dislike.
What problems is the product solving and how is that benefiting you?
I use it to record every one of my calls / meetings. It's helpful to go back and listen to previous calls you've had with a prospect, before your next meeting. My team uses it to listen to good / bad calls and coach up the reps.
Gong is great and far and above the best tool to ring the gong for new sales
What do you like best about the product?
I really like the UI of this tool. It is a fantastic way to review and improve on your team's calls & processes in general.
What do you dislike about the product?
I would really like it to be easier for calls to automatically sync and log to salesforce. The integration has been fairly tech-heavy but is underway. Our support rep is there to support us in every way during the integration as well.
What problems is the product solving and how is that benefiting you?
We are solving a visibility problem. Gong has made it easy to track holes in Onboarding, Upsell and Renewal conversations and also paints a picture for how a rep is doing overall. It is also solving a training problem where new employees can actively listen to great calls from the past and listen to them over and over again during training.
Recommendations to others considering the product:
Leverage your Gong CSM. They are the best in the biz.
If you want call data, it’s as good as it gets
What do you like best about the product?
The ability to search my calls for key data
What do you dislike about the product?
The gong announcement. “Gong is in the room” or whatever they say
What problems is the product solving and how is that benefiting you?
Being able to share discussions and review past calls to make sure I have next steps ready.
Always adding great features!
What do you like best about the product?
As a sales rep, Gong has allowed me to track calls in a very specific, detailed way that I can mold into what is most relevant to me to help boost my productivity. I recently needed to find specific types of calls, ,and was able to search keywords to populate lists.
What do you dislike about the product?
The translating is improving, but still has some way to go for accuracy on translating the dialogue.
What problems is the product solving and how is that benefiting you?
Being able to ensure I make my number of calls to be effective, and that my call content/talk ratio, etc are at maximum effectiveness.
Great tool for sales training and coaching!
What do you like best about the product?
The ability to search for specific words allows us to easily sort calls about specific products, competitors, etc and put the calls into folders to help with onboarding and coaching.
What do you dislike about the product?
The only complaint I have is that I would like to be able to filter which calls/activities are logged to Salesforce based on where the call originates. We already log calls from Outreach into Salesforce so I want to be able to exclude them coming through Gong as well.
What problems is the product solving and how is that benefiting you?
We have siginificantly improved our onboarding process and plan to improve our sales coaching process. We've see that we're able to get people up and running quicker because we have a very technical product.
Recommendations to others considering the product:
I would make sure that you have someone who can focus on sales enablement in order to make Gong an effective tool
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