Gong
Gong.ioExternal reviews
6,453 reviews
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A must have in mar tech stack
What do you like best about the product?
It's easy and seamless to invite Gong to the call. The transcription works great. It also helps in note-taking and capturing the finer points. I have used Gong for customer testimonials. It provides great insights into the talk tracks and all the annoying filler words used in the call. It's a great tool to train SDR and AEs.
What do you dislike about the product?
I don't dislike anything in the tool. I would suggest that Gong makes it easier to share the call recording with people who were not on the call. Also if there is a way to reduce the size of the call logs.
What problems is the product solving and how is that benefiting you?
Customer testimonials, SDR talk tracks, Meeting notes
Gong is a game changer for me
What do you like best about the product?
Probably the ability to go back and hear the customer's voice. As I'm trying to listen to someone speak, notes don't always translate accurately.
What do you dislike about the product?
I wish I can control when the gong message, in the beginning, kicks in, it interrupts people most of the time. Make an alert in-app to be able to launch the voice in the users.
What problems is the product solving and how is that benefiting you?
Being able to copy and paste some notes into our CRM. The problem this solves is being able to organize and verify my notes faster to get onto my next task. I have successfully lowered my "filler words". The other issue that I pay attention to is how much I'm talking to the ration they are. It's important I do not talk more than the customer.
Easy to use tool! Highly recommend
What do you like best about the product?
Ease of use and the app is easy to use. Provides good call insights
What do you dislike about the product?
I get too many reminders and emails. Need to adjust my own settings.
What problems is the product solving and how is that benefiting you?
As a leader it lets me listen to my teams calls even if I can’t join
Recommendations to others considering the product:
Highly recommend
The TRANSCRIPTS!
What do you like best about the product?
I love how everything gets put into written form. That way I can review and take from ALL calls from people in my org and make things my own.
What do you dislike about the product?
nothing - Gong is the best recording software ive used
What problems is the product solving and how is that benefiting you?
the word recognition
A useful and easy to navigate tool.
What do you like best about the product?
Having a searchable manuscript of the call is a great feature. This allows the me as a sales person to focus solely on the conversation rather than having to take notes during the call.
What do you dislike about the product?
The announcement of the recorder while on a call is delayed and generally cuts off the speaker.
What problems is the product solving and how is that benefiting you?
Gong solves a number of issues including:
1. Creating a call library for the sales team to go back and listen to previous calls. As well as for training new hires.
2. Allows for other members of the organization to stay in the loop and up to date on certain accounts.
3. Allows for sales to focus solely on the call as it is being recorded along with creating a searchable manuscript.
1. Creating a call library for the sales team to go back and listen to previous calls. As well as for training new hires.
2. Allows for other members of the organization to stay in the loop and up to date on certain accounts.
3. Allows for sales to focus solely on the call as it is being recorded along with creating a searchable manuscript.
The best software we use
What do you like best about the product?
I manage a large team of AE's and I can't be on every call,demo,pricing call,etc. but Gong gives me the ability to do that. It's amazing for us to be able to listen and review calls as well as do live coaching reviews. It's really helped us improve our messaging.
What do you dislike about the product?
Not much to dislike. At first it would log me out a lot but seems like that has been fixed
What problems is the product solving and how is that benefiting you?
- Call coaching
- Improving messaging
- Improving objection handling, talking about competition, etc
- Making sure we have unified talk tracks across the team
- Visibility into what prospects/customers are saying, what they need, what they want
- Helps product team as well in understanding what companies are asking for
- Improving messaging
- Improving objection handling, talking about competition, etc
- Making sure we have unified talk tracks across the team
- Visibility into what prospects/customers are saying, what they need, what they want
- Helps product team as well in understanding what companies are asking for
Recommendations to others considering the product:
If you are concerned about cost the ROI will be there in the first few months. Helps in so many ways across more than just the sales team. Great software, easy to implement, helps right away!
Gong is a time savor!
What do you like best about the product?
I love that when you can take notes during a call, afterward you can click on the time stamp and it directs you straight to that point of the call. It's also so helpful for our Product Managers to be tagged in the comments as well, so they can hear and even see exact user feedback, such a time saver. We have also created specific hashtags to use to track things like product feedback.
What do you dislike about the product?
I take a lot of calls back to back, and unfortunately use the same zoom meeting ID for each of them. Gong doesn't play well with this scenario because I'll be wrapping up one call, but then Gong wants to join again for the next call coming up. If I decline or close out of that zoom meeting and open the next week to start my new call, Gong won't automatically join, I have to create a new invite for it to join immediately again.
What problems is the product solving and how is that benefiting you?
Everything from tracking product feedback, positive and negatives, running across support/bug issues and relaying those to our support team to see the issue in real-time if they want, utilizing the transcript for customer quotes, and so much more!
Recommendations to others considering the product:
The benefit of this tool is ENDLESS! EVERY department in your org can utilize this tool!
Great Feedback Machine
What do you like best about the product?
Incredible that I don't have to take notes anymore! can just relisten
What do you dislike about the product?
nothing! easy and user friendly. love how it tracks high points of conversation!
What problems is the product solving and how is that benefiting you?
Easier to recap and keep track of my calls with clients. As I have over 200, it can be hard to remember exactly who needs what
Excellent resource for SDRs
What do you like best about the product?
I like the fact I can skip through parts of conversations I have with prospects quickly and easily. Good recording quality, and also the fact that it can tag what we were talking about making it easy to review parts of conversations with my peers.
What do you dislike about the product?
I don't really have any thing I dislike.
What problems is the product solving and how is that benefiting you?
It helps me as an SDR identify changes to be made in my pitches and my discovery calls. Really simplifies that process.
Amazing Product
What do you like best about the product?
Ability to seamlessly review calls, the transcription, and all of the stats.
What do you dislike about the product?
Nothing, Gong is the best tool that I've used for call review.
What problems is the product solving and how is that benefiting you?
Easily review my calls and other calls from the team. I also love being able to go into a call really quickly and search the transcript for something specific.
Recommendations to others considering the product:
I'm unsure of what it costs, but it's the most effective Call Review Tool I've ever used.
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