Gong
Gong.ioExternal reviews
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Gong Review
What do you like best about the product?
There are a lot of things I love around gone one thing it particular that recently has been something I’ve used a lot is watching calls from the positions above me since I moved into a new role and seeing all the different things, it picks up and analyzes and using it as a tool to learn. And also has a lot of other great features around tracking pipeline. Your calls the AI features of how I can improve and be better. It’s just overall a super great product.
What do you dislike about the product?
The only thing I can say is at times I struggle to find certain things, but it’s just cause it’s such a great product and could be complex but otherwise I think everything’s great
What problems is the product solving and how is that benefiting you?
Helping me to improve my calls.
Loved by reps and ops alike
What do you like best about the product?
The Gong user interface is simple and intuitive and, by far has been the easiest tool for reps to get confident in using. Implementation was a breeze and Gong is one of the easiest tool to integrate into other systems. Also, our CSM is amazing and has helped us get the best out of Gong.
What do you dislike about the product?
Gong engage has definitely improved a lot over the past year in comparison to Outreach but we wish it had its own scheduling tool like Outreach did.
What problems is the product solving and how is that benefiting you?
Call recording, sharing and conversation itelligence
Great trainning Tool
What do you like best about the product?
Gong helped me to refine my calls, and allowed me to easily find certain patterns that I used to do without even notice it.
What do you dislike about the product?
Sometimes the files were disorganized, where the call numbers misplaced,
What problems is the product solving and how is that benefiting you?
By describing my calls it allowed me to objectively look at how my tonality was being used
Great tool to boost your productivity
What do you like best about the product?
Relieves me from taking notes during meetings. I am more engaged in the calls. it's also very handy to play the call afterwards to check what have been said.
What do you dislike about the product?
The french and german languages are not so well recognized by the tool. I still have to write my summaries by myself, the generated version is not accurate.
What problems is the product solving and how is that benefiting you?
It's super easy to generate follow up emails or ask the tool a question about a client. I save a lot of time with Gong.
It's also nice to play calls done by my team members, no need to attend them anymore.
It's also nice to play calls done by my team members, no need to attend them anymore.
Improving my call quality with the help of Gong
What do you like best about the product?
Ease of use which helps in listening to my calls and understanding the areas of improvement. Integration with connect sales and identifying the areas of improvement as a consultant and implementing it during meetings. Extra features like submitting feedback for review, showing various call statistics are an add on.
What do you dislike about the product?
While I like everything about gong as it has helped me improve my call quality, the only thing that can be improved is the user interface.
What problems is the product solving and how is that benefiting you?
Gong is solving major problem of improving the overall call quality and ensuring that the call flow (rubric) is followed and also provides various insights about the overall call and areas of improvement
Game-Changer for Pipeline Qualification and Opportunity Management
What do you like best about the product?
This tool has been a game-changer in helping us improve both pipeline qualification and opportunity management. One feature I particularly love is the AI-driven analysis of deal risks and coaching opportunities.
What do you dislike about the product?
Limited filtering options and not customizable reporting / dashboards
What problems is the product solving and how is that benefiting you?
Gong helps detect opportunities at risk with low prospect engagement
Great software for sharing and learning
What do you like best about the product?
The ability to create quick training videos that can be shared with our team and clients.
What do you dislike about the product?
Nothing that I can think of at all......
What problems is the product solving and how is that benefiting you?
The need to take notes
Gong for Sales and Account Management
What do you like best about the product?
Great meeting notes and sear functions means I can find the info I need from calls easily, saving me time and effort and keeping deals on track
What do you dislike about the product?
UI for forecasting can be a bit confusing at times
What problems is the product solving and how is that benefiting you?
Note taking in calls, searchable records means I can pass on feedback and actions easily and dont have to worry about forgetting anything
Time Saver Extraordinaire
What do you like best about the product?
I am at a new job and have been leveraging Gong for outbound prospecting. I love how much time is saves me every day. First of all, it creates a to-do list for me and separates it by Calls, Emails, LinkedIn connections, etc. Then it provides a way for me to pre-create templates or write them ad hoc on the fly. I love that there is a way to create a flow so that I can use my own best practices to set up a flow that works for my style and then add people and manage them appropriately. It is a phenomenal tool for keeping you on track and organized. I am very competitive so I like being able to see the statistics of my teammates to see where I rank in the statistics.
While I was in training I was able to watch all of the discovery calls, demos, and negotiation calls that my peers have done as they were all recorded in Gong. This helped me ramp up very quickly and learn our pitch, our product, and what we show on demos versus having to sit on calls and make my peers feel uncomfortable.
I also love the feature that shows you who opened your messages and how many times so you can see what messaging is effective.
The AI Features that help you craft messages are pretty cool too.
All in all, I love using Gong.
While I was in training I was able to watch all of the discovery calls, demos, and negotiation calls that my peers have done as they were all recorded in Gong. This helped me ramp up very quickly and learn our pitch, our product, and what we show on demos versus having to sit on calls and make my peers feel uncomfortable.
I also love the feature that shows you who opened your messages and how many times so you can see what messaging is effective.
The AI Features that help you craft messages are pretty cool too.
All in all, I love using Gong.
What do you dislike about the product?
At this point, I have not found anything I don't like about Gong. I find it a very well-thought-out solution. I would like a way to create an Activity in Gong and have it log as an activity in SalesForce.
What problems is the product solving and how is that benefiting you?
It provides a lot of good content and time savers
A must-have platform for any customer facing team
What do you like best about the product?
Ease of use and the AI features can be useful. It is also a great tool for learning, teaching, feedback, referencing and so much more. When used properly, many different teams can benefit (marketing, sales, CS, Product etc)
What do you dislike about the product?
The reporting and effort rewuired to pull insights- I expected more granularity
What problems is the product solving and how is that benefiting you?
It allows us to use good calls for references for training and teaching. It also gives a good place to leave feedback directly on calls for reps, and refer backt o different customers and use cases in our discussions with the product team. There are many use cases, and we haven't even delved into all the features
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