Gong
Gong.ioExternal reviews
6,453 reviews
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I love this tool
What do you like best about the product?
It can be so hard to capture everything from a meeting. Instead of writing down every note from the meeting, I can stay present and realize Gong is capturing everything for me.
What do you dislike about the product?
The only downside is the time it takes to upload calls.
What problems is the product solving and how is that benefiting you?
Ability to capture everything from a call. Consistent feedback from my calls. Ability to listen and analyze the call for keyphrases I should be including.
Go with Gong!
What do you like best about the product?
The Transcript feature makes it easy to go back and look at conversations.
What do you dislike about the product?
Not all of my calls are recorded and sometimes it's difficult to track them down.
What problems is the product solving and how is that benefiting you?
Remembering what I talked about! I've realized I can focus my conversations more.
Best way to improve your calls
What do you like best about the product?
That I can listen on my phone. Very helpful!
What do you dislike about the product?
I need more help learning all the capabilities
What problems is the product solving and how is that benefiting you?
My professionalism on the call. It has improved drastically and I also can review questions and come up with better ones.
Great tool sales tool
What do you like best about the product?
The ability to review calls immediately after they are done and the added incentive of Gong breaking down your talk time stats and giving you recommendations to improve your sales. Also, love the mobile app to download calls ot listen to on my long commute to and from work every day
What do you dislike about the product?
I don't see any downsides to Gong as of yet
What problems is the product solving and how is that benefiting you?
By providing talk-time stats it's really helping me streamline my demo's and controlling how much time I speak but more importantly giving my prospects the time they deserve to talk during our calls as well
Recommendations to others considering the product:
Its a great software to use and I highly recommend it
A Marketer's Dream For Sales/Prospect Insight
What do you like best about the product?
It's the best call recording software on the market, in my opinion. I've tried a few and none have the search functionality, topic analysis, and ease-of-use that this tool does.
What do you dislike about the product?
Nothing to report as of yet, have been really pleased with the tool so far.
What problems is the product solving and how is that benefiting you?
While I've never actually recorded a call myself with Gong, I (Director of Marketing) use it to watch/listen in on sales calls each week, and I find it tremendously helpful—especially if I'm searching for specific questions/use cases to create marketing content around. Also, the accuracy of topics and the usage showing when different people are speaking help me get to the real "meat" of the conversation if I'm trying to sit through a dozen calls in an hour or so.
Recommendations to others considering the product:
For those looking for a collaboration tool between sales and marketing and to increase transparency and easily share and watch conversations, Gong is a fantastic tool.
Understanding how I can improve my sales calls
What do you like best about the product?
I like how many analytics it has and how you can comment on the calls
What do you dislike about the product?
Sometimes when im logged in it will automatically log me out
What problems is the product solving and how is that benefiting you?
I'm new to closing sales so it's helping me onboard more smoothly. I've realized that I can slow down when speaking.
Recommendations to others considering the product:
If you are looking to improve your sales calls then Gong is the best tool
Account Executive
What do you like best about the product?
Gong gives me the ability to go back and learn where I messed up on a call, where I have succeeded, and to listen for clues from the customer that I missed the first time around.
What do you dislike about the product?
I wish it was easier to tag things in a call.
What problems is the product solving and how is that benefiting you?
I've dramatically improved my ability to be effective on calls with customers.
Gong is great if you need that indepth of info on your recordnigs
What do you like best about the product?
I like how it breaks apart the two different people talking so you can see a quick snapshot of who spoke the longest. Easiest way to see if your rep is talking too much as opposed to the prospect
What do you dislike about the product?
I didn't like that i couldn't search calls based on dispositions from outreach or salesforce
What problems is the product solving and how is that benefiting you?
not really problem solving just fine tuning talk track. benefits of seeing how much time is spent on certain topics or how long winded someone actually is being
Amazing app!
What do you like best about the product?
Being able to fast forward to calls based on conversation topics detected by the AI in Gong. It's so accurate! I love it
What do you dislike about the product?
It's not as user-friendly as I would like. There is a lot of features but to navigate to what I need in an intuitive way needs more work. I saw my teams Gong calls front and center, but I struggled for a while to find my own Gong calls. Additionally, I would like to be able to easily and intuitively filter to the area of the call that I want to filter to, such as pain-points and buying signals. It already does that for one call but can it do that for a batch of calls? I don't see that feature yet.
What problems is the product solving and how is that benefiting you?
Getting better at Sales pitch. Understanding customers a lot more.
Recommendations to others considering the product:
It's an amazing app for understanding your audience, getting feedback and improving on sales process. After reviewing this app, I'm now realizing that I haven't used nearly as much of the app as I could to become a better sales person. Like I did not know that coaching analytics exist, that score cards, and other features that allow you to hone your sales crafty actually exists. So to cap everything off, I would advise sales folks using Gong to take time to understand how to use it to improve on your sales process, sales acumen and to better understand the customer.
Gong has changed the way I conduct meetings and meeting follow-ups
What do you like best about the product?
Gong makes it easy for me to stay on top of my follow-up tasks, quickly reference what we discussed on the previous call and obtain insights around the meetings I am conducting. Additionally, it has helped scale our internal training and onboarding resources by providing new reps with direct examples of what the day-to-day of this role entails.
What do you dislike about the product?
I wish searching for a specific call was easier in Gong. That is a pretty easy thing to get around though by just searching for the name of the company.
What problems is the product solving and how is that benefiting you?
Gong has helped me ensure I do not miss follow-up items from calls and also gain insight around what is happening on calls. It has truly changed the way I work and has also been a great training resource for our team to give new hires some exposure to what the role will entail. Lastly, Gong has given our team the opportunity to be able to quickly reference the call transcript on calls to determine what was discussed when we are in a bind.
Recommendations to others considering the product:
I would highly recommend using Gong to anyone that conducts web meetings with prospective or existing clients. I consistently recommend it to fellow peers in the space and I cannot imagine working without it. It is one of my favorite tools I have ever used and has completely changed my workflow. Additionally, they are constantly introducing new features to the market to help provide reps with additional insight into the work they are already doing.
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