Gong
Gong.ioExternal reviews
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Great tool for call reviews
What do you like best about the product?
It's really easy to use. I'm able to use it on my phone, which means I can listen to recorded calls on my commute. Love the transcription feature, as well as being able to search for specific calls easily by using search terms. I can also listen in while calls are being conducted live without interrupting the participants.
What do you dislike about the product?
Nothing. Everything works the way it should.
What problems is the product solving and how is that benefiting you?
- Getting feedback on my calls: my manager is able to give me feedback by commenting on a specific part
- Learning by listening to other recorded calls
- Learning by listening to other recorded calls
Recommendations to others considering the product:
Great tool if you're interested in investing in your sales team.
Still learning the best ways to incorporate Gong's features - but happy with it so far.
What do you like best about the product?
The email notification when a call is ready for review.
What do you dislike about the product?
At this time just the inability to directly integrate all of the current phone systems that we're using.
What problems is the product solving and how is that benefiting you?
My percentage of speaking time vs my prospect. Bullet pointing my to-do's and next steps.
Recommendations to others considering the product:
Dedicate time to reviewing your calls in detail. Speeding up the playback will save you time, but send calls to anyone open to critiquing and offering help
Great tool for meetings
What do you like best about the product?
Really helpful to be able to refer back to a meeting to listen to the tone and specifics that were discussed
What do you dislike about the product?
Have not found anything so far that I don't like
What problems is the product solving and how is that benefiting you?
Not sure exactly why our team purchased but we are able to understand how successful calls sound and are able to coach reps to enable better conversations
Love being able to Monitor my Teams Calls
What do you like best about the product?
I love the ability to see both my SDRs call and my Account Executives demos on Gong. I am able to review their work and help them and coach them on things that I feel that they can improve on.
What do you dislike about the product?
I would love to be able to filter calls based on objections that SDRs and AEs get. For example, if I were able to search by all objections to search demos and see how my team is responding.
What problems is the product solving and how is that benefiting you?
I have been able to hear my teams calls and coach them... Its like watching game film for a sports team and I am able to make adjustments on what they could improve and compliment them on what they are doing well.
Great tool for reviewing calls and details
What do you like best about the product?
If I miss the opportunity to jot down notes on a call - fast-talking person, walking through different screens, I don't feel panicked and know I have the recording to go back and listen to. It's also great to be able to pull the call up days + weeks later, to hear exactly what we talked about and the language the prospect used. The transcripts are also super helpful. The ability to send call clips to both prospects and internal team members is really smooth and helpful as well.
What do you dislike about the product?
I don't care for all the emails and details in the account record. Our Gong feeds into Salesforce, so gong can feel cluttered, and I always filter down to calls only.
What problems is the product solving and how is that benefiting you?
Not having to take meticulous notes in real-time, allows me to concentrate on the conversation when there's a lot going on/a higher number of participants on the call. It makes it much easier to work long sales cycle accounts bc I can go back and listen to everything, and not just rely on the notes I took.
Great way to track your progress
What do you like best about the product?
Gong is super easy to use, and it's a great way to go back and hear particular things you are looking for during a call as it tracks every word close to flawlessly.
What do you dislike about the product?
As time goes on I'd like for Gong to be able to disregard the background noise as it can disrupt the flow
What problems is the product solving and how is that benefiting you?
I like being able to know exactly at what point I said something so that I can easily go back to it
Recommendations to others considering the product:
Great way to stay organized and work on the way you communicate efficiently with others.
Best Coaching tool
What do you like best about the product?
I love the feature where you can visually see the break down of how much my sales reps are talking and how much the prospect are talking. As we are trying to sell via consultative approach, if my reps are talking more than the prospect, we are in trouble.
What do you dislike about the product?
Over the course of the last year, I have experienced audio quality issues. Consistent quality!
What problems is the product solving and how is that benefiting you?
It is one of the best tools that we utilize to coach reps on how to navigate a sales call. I often use it to highlight objections with the entire sales team.
Recommendations to others considering the product:
I do not have any recommendations at this point
This is the way to go through calls
What do you like best about the product?
The seperation of the different speakers.
What do you dislike about the product?
Sometimes calls are impossible to find or just are hard to look for.
What problems is the product solving and how is that benefiting you?
I think the greastest way to improve is to go through the calls and find ways to improve.
Recommendations to others considering the product:
If you are recording calls and listening back to them, THEN YOU NEED GONG!
Very effective tool for Sales Calls/ Coaching
What do you like best about the product?
I love how it is easily utilized for coaching opportunities and trainings and how it breaks down the whole process of the call.
What do you dislike about the product?
Can't really say, I do feel like some calls for some reason do not log, but that may be because of the user.
What problems is the product solving and how is that benefiting you?
Holding people accountable, to how the call plays out and if they got the results that they wanted or that they say they got.
Only a single detail missing - mobile
What do you like best about the product?
I love having the transcripts and recordings of the vast majority of my meetings available for me, my manager, and my team to review. Not only does it enable a more effective feedback loop for training, but it helps me identify future questions, problems in my deals, and a more objective sense of what went well and how to improve. I've thoroughly enjoyed using Gong and it's definitely a tool I will continue to recommend wherever I work. It integrates well with our other applications and seems to constantly push for further improvement of the tool and what we need it to do. Additionally, it seems the ML/AI transcription is constantly improving.
What do you dislike about the product?
I just wish I could replicate the same experience with direct cell calls or face-to-face meetings. Only having this capability with my web meetings leads me to have more of those than is necessarily optimal.
What problems is the product solving and how is that benefiting you?
Constant improvement, deal review, better forecasting, and improved deal velocity have all been benefits of post-call review, better pre-call prep, and ongoing training.
Recommendations to others considering the product:
I think that without a doubt, Gong is the best option in the space. We evaluated multiple vendors as a team and Gong was the clear leader. Its ease-of-use, reliability, and adoption across the team has been phenomenal. If we had to go back and choose again, it would be Gong.io 10/10. It's been a pleasure to work with their team and to use their products. The only thing I'd like to see in the future is the availability of tracking non-conference calls.
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