Gong
Gong.ioExternal reviews
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Easy to use, great automation, acceptable quality
What do you like best about the product?
Easy to utilize and implement into a calendar and I enjoy being able to set this up and forget about it. Not worrying whether the call will be recorded or not gives a peace of mind. Not having complicated jargon or tools within Gong itself adds the ease of use.
What do you dislike about the product?
The quality is by far the most sub-par part of Gong. It is definitely useable in the current state, however, not having a clear crisp view of the screen can come back to bite if the call needs to be reviewed (which very often it does). This requires our team to grab as many screenshots as possible during the call so we can supplement the call with clear pictures. If the quality were to improve, this would by far be my favorite tool to use.
What problems is the product solving and how is that benefiting you?
Our use case for Gong is a bit different than for Sales. We use Gong to capture technical issues our customers may be facing so we can later submit bug reports to our development team. Being able to capture and replicate the issue on the recording is vital to diagnosing and resolving many bugs in development.
Recommendations to others considering the product:
If you are looking for a tool to sit quietly in the background and reliably record both the audio and visual, then this is the perfect tool for you. If you are looking for 4k video quality, you won't find that here (yet), but it is honestly acceptable where it's at at the moment.
Call insights at your fingertips
What do you like best about the product?
Definitely the transcription and ability to search for calls based on keyword. It makes it easier than ever to look back and find the signal amongst the noise.
What do you dislike about the product?
At this moment, I can't think of any downfalls as it's access to information/ a more streamlined way of FINDING information that I didn't have before.
What problems is the product solving and how is that benefiting you?
Our sales team is able to systematically improve by giving their peers and leadership access to their calls, while on the product team we can quickly find conversations relating to specific problems/product areas we are focusing on.
Love it, room to expand
What do you like best about the product?
I am a huge promoter. I listen back to every customer call. I’ve learned how much room for improvement I have in listening. I use the transcript tool often. I love the speed adjuster to listen quicker. Like the analytics. Would love to see more analytics
What do you dislike about the product?
More analytics would be a very nice to have
What problems is the product solving and how is that benefiting you?
Details. I’m learning to pay attention to them!
Recommendations to others considering the product:
Use it. It is great.
Critical tool for any sales professional
What do you like best about the product?
I love how Gong starts recording any call we initiate with Zoom so there is no friction in setup or forgetting to "hit record".
Being able to share the recordings is awesome.
The ability to cut to certain parts of the call or listen to specific people only is rad.
Having the ability to leave comments and set conversation parameters is very useful.
Being able to share the recordings is awesome.
The ability to cut to certain parts of the call or listen to specific people only is rad.
Having the ability to leave comments and set conversation parameters is very useful.
What do you dislike about the product?
I don't dislike anything really. I do wish some new internal dashboard features were a little more baked before going GA which can cause the app to be sluggish at times but that is a minor thing.
What problems is the product solving and how is that benefiting you?
Sales reps and their positioning
Feedback from the market
Re-enforcing training
The main benefit of our organization using Gong is that provides an unfiltered view into sales and service conversations. We can see where there are skill gaps that may exist with each team member, measure fif training is effective, what type of objections are coming up, hear questions and feedback we may not have anticipated, and ultimately if we are solving the problems that we commit to.
Feedback from the market
Re-enforcing training
The main benefit of our organization using Gong is that provides an unfiltered view into sales and service conversations. We can see where there are skill gaps that may exist with each team member, measure fif training is effective, what type of objections are coming up, hear questions and feedback we may not have anticipated, and ultimately if we are solving the problems that we commit to.
Best in class sales call and recording platform
What do you like best about the product?
Super intuitive, easy to navigate, love the coaching and best practices. Also really appreciate the transcripts and the way it delineates and highlights the topics throughout a conversation - surprisingly accurate!
What do you dislike about the product?
Sometimes the search functionality when looking for calls is misleading or not intuitive.
What problems is the product solving and how is that benefiting you?
Sales call recordings, sales call coaching, allows geographically dispersed sales orgs to see, hear, and apply tactics used by other reps. Managers can use for support and coaching. Reps can use for call playback, reviews, and coaching.
Gong has been an amazing asset for me as an AE, especially during the on-boarding phase.
What do you like best about the product?
I love that I'm able to go back and listen to calls from more tenured and successful reps. I'm able to hear what they are saying and doing which allows me to level up and learn from the best. I'm a HUGE fan of Gong and absolutely love using the software.
What do you dislike about the product?
The one thing I'm not a huge fan of currently is not being able to listen to other reps calls without the call being forwarded to me. This is more of an internal thing versus an issue with Gong. Other than that, there really isn't a whole lot I dislike.
What problems is the product solving and how is that benefiting you?
Gong is helping me capture the conversation and with machine learning, it's analyzing the data and showing me where I can improve with certain parts of the sales process during meetings. I've been able to dramatically cut back on filler words being used which I rarely noticed before using Gong.
Recommendations to others considering the product:
If you do not have a tool in place or if you looking, I highly recommend using Gong. Not only is the technology amazing, but their people are also amazing as well. Make sure to check out their blog for all things sales as well as their YouTube channel. They truly do practice what they preach.
Super Detailed yet Super Easy to use
What do you like best about the product?
Gong not only brings my conversations into a script but gives me subjects and helpful summaries of what conversations were truly about. I have never worked with a platform this detailed.
What do you dislike about the product?
Sometimes it's not user-friendly, and it takes a while to download and sync with calls.
What problems is the product solving and how is that benefiting you?
I'm able to go through my talk-track with clients without having to listen to 20-30 minutes of calls. It's made my workload more proactive and more productive.
Recommendations to others considering the product:
Great for 1-man business up to multi-national companies. If used effectively, this can be one of the best tools for your business for growth and improvement. It does not even have to be for businesses, it can be used for personal growth such as practicing for an interview.
A Sales Team's Dream!
What do you like best about the product?
Being able to go back and listen to all of my sales calls as an AE is invaluable but I especially love the ability to access a transcript of the conversation. I can quickly search the transcript in real time to find what I need. The topic breakdown of calls is very helpful as well. I also utilize the trim feature on calls when sending to prospects. Not sure how I ever functioned without Gong!
What do you dislike about the product?
Language processing of course is never perfect. Also, I wish when you linked to the call, it pulled in a better graphic as a thumbnail. Also, with Zoom, if you leave the room, Gong doesn't come back in.
What problems is the product solving and how is that benefiting you?
We use it to review calls with prospects and customers. We also use it for training, sharing internally and externally and see how conversational we are making demos. I am able to go back and make sure I am asking the right questions and not making assumptions with prospects' replies. Sometimes in the moment, I miss things that I pick up on the Gong recordings afterwards.
Recommendations to others considering the product:
If you are looking for a top notch call recording software, this is the software for you. It will make a difference with your sales team and internal professional development!
Great tool for sales review
What do you like best about the product?
easy to search for tags and titles, transcript is great
What do you dislike about the product?
nothing in particular to not on dislike here
What problems is the product solving and how is that benefiting you?
Benefits-team review of calls or calls you can't miss very helpful
Recommendations to others considering the product:
great tool
Super effective for sales enablement and training
What do you like best about the product?
I love how I can use Gong to amplify all of my sales enablement and training initiatives especially on the continuous learning front and after sales people have gone through the basic onboarding
What do you dislike about the product?
Perhaps the inability to adjust privacy setting per recording is a feature that I would love to see in the product's roadmap.
What problems is the product solving and how is that benefiting you?
Faster ramp for salespeople
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