Gong
Gong.ioExternal reviews
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Gong is great!
What do you like best about the product?
Love the ability to playback calls and only focus on certain speakers, topics, or even keywords. Also love the ability to splice or edit certain portions of the call recording to easily share with colleagues or customers.
What do you dislike about the product?
This is very minor, and could be due to my own error, but I've experienced a couple of instances where my calls where not directly recorded and uploading from my own computer takes a very long time.
What problems is the product solving and how is that benefiting you?
Not having to take notes in the moment while on a call, ability to easily share and comment internally with my team and manager (for review purposes) , also editing portions to share with product team (for relevant customer feedback) and the ability to share calls with customers.
Best tool for an inexperienced sales rep
What do you like best about the product?
I am fairly new to the tech sales game and being able to get specific feedback on what is going on in my calls is invaluable. It helps with coaching and focusing on areas that are needing improvement, all by looking at the roadmap that gong provides. It helps understand that there are certain actions you can talk within a sales conversation that gives you better information that allows for a more tailored pitch and the reduction of objection that could surface.
What do you dislike about the product?
There is SO much stuff that it can get a tad overwhelming at times when using it on your own and not under the guidance of a manager. You can get lost in the functionality, but that can be solved by having Gong training sessions for all users within the organization.
What problems is the product solving and how is that benefiting you?
Talk ratio, weak language, deeper question asking, not asking closed-ended questions, seeing how AVG talk time correlates to close rates. It has shown me personally that patience is something I need to practice on calls. By not talking, the prospect fills the empty space with more information that they give up voluntarily and that gives me more nuggets to go off of and pitch just that much better.
Recommendations to others considering the product:
it will make your reps better. Period.
Leveraging Gong for Sales Training
What do you like best about the product?
When onboarding new Account Manager there are a variety of features that we leverage; call library, in call coaching but one thing that i really like is the score card. We have created a Discovery Call rubric that we use to demonstrate good, better and best when it come to completing a Discovery Call. The ability to then use the questions from the rubric in the score card in Gong allows us to give specific measurement and feedback throughout a call that aligns with our training.
What do you dislike about the product?
I wish that when you shared a snippet from a call it was just the snippet and not the entire call with the snippet highlighted.
What problems is the product solving and how is that benefiting you?
Onboarding, sales certifications- create a library of calls for reps to review, leverage a score card and in call coaching for development and feedback- measurement = higher quality calls and increased conversions
Product info- ability to hear directly from the customer their product feedback and requests with out being translated- send the call directly to the product team- measurement = deeper understanding of client needs
Customer stories- nice to share "winning" calls and company compliments with the larger company- measurement = company engagement- feel like they are connected to the company values
Product info- ability to hear directly from the customer their product feedback and requests with out being translated- send the call directly to the product team- measurement = deeper understanding of client needs
Customer stories- nice to share "winning" calls and company compliments with the larger company- measurement = company engagement- feel like they are connected to the company values
Excellent solution
What do you like best about the product?
the ability to search calls for context is powerful
What do you dislike about the product?
As a single user, I feel the ability to find and search my calls are not as intuitive as it could be. I am not in it daily and so maybe that is why i am confused by the interface sometimes.
What problems is the product solving and how is that benefiting you?
I am able to instantly reference my past calls to clarify what my customer said. Sharing and collaborating on calls with people that did not attend is powerful.
Who doesn't like to save time?
What do you like best about the product?
All the AI features that quantify and gamify KPIs ands stats for team members. Team members are naturally motivated to improve their performance both individually and to improve their standing in the stack rank for teams. It's much easier to tag and share feedback between team members and managers to focus on in 1:1s and for comparison. We also love the Library feature we we can store calls in the library to improve and speed up ramp time for team members.
What do you dislike about the product?
The monitor feature is a bit laggy so if I'm sitting right next to a rep, it's not effective to listen in live.
What problems is the product solving and how is that benefiting you?
General conversational stats like patience and keywords help us to hone in on and pay attention to have to our conversations. The AI and reporting takes the time out of manually skimming through calls and actually quantifies stats and trends. And now we can use these indicators to coach to improve success even further. It's nice to have a starting place to focus, and then have the ability to choose what to optimize next!
Recommendations to others considering the product:
Go for it! You'll be surprised and will welcome the time it can save you if you manage a team.
Plus, it adds natural gamification and stack ranking for your team to help them grow and learn for themselves. This makes adoption, which is usually pretty tough, much less of an issue and ramp time is minimal since they mostly just have to keep making calls and Gong does most of the rest!
The fact that managers and team members can review calls and stats via the app, making this a true "on-the-go" solution means we can all utilize "dead time" like commuting to add insights and learn more about our daily conversations is a huge win on its own.
Plus, it adds natural gamification and stack ranking for your team to help them grow and learn for themselves. This makes adoption, which is usually pretty tough, much less of an issue and ramp time is minimal since they mostly just have to keep making calls and Gong does most of the rest!
The fact that managers and team members can review calls and stats via the app, making this a true "on-the-go" solution means we can all utilize "dead time" like commuting to add insights and learn more about our daily conversations is a huge win on its own.
Best Phone Transcribing System
What do you like best about the product?
that it turns the calls into scripts so there is no need to listen to the whole call just to find the part you need. Also you can speed up the conversation or you can listen to just one persons side of the conversation.
What do you dislike about the product?
nothing actually the platform was well thought out. although the way you search for a company or a user could be more efficient.
What problems is the product solving and how is that benefiting you?
listening to your own calls and others to learn how to improve your overall interactions with customers. also, you are able to better learn the product and different sales pitches from other reps calls.
Recommendations to others considering the product:
The more you use it the more you see how amazing and easy to use it is and how it can better support your company's needs.
Awesome tool
What do you like best about the product?
Transcripts help me understand prospects
What do you dislike about the product?
Nothing. It is a great product and helpful for everyone
What problems is the product solving and how is that benefiting you?
Reviewing past calls that I forgot
Recommendations to others considering the product:
Do it!!! It rules
Customer Success Manager
What do you like best about the product?
I can review my calls and tag them for internal team training!
What do you dislike about the product?
Theres nothing I dislike about the product
What problems is the product solving and how is that benefiting you?
Team transparency. Saves me time from having to review call details in person when doing handoffs.
Pretty good
What do you like best about the product?
I like the transcript feature and how easy it is to go back and find important parts of calls.
What do you dislike about the product?
I don't like having to sign in every 10 minutes.
What problems is the product solving and how is that benefiting you?
It makes it easy for me to review my calls and to listen to other calls so I can get better at my job.
It's like having an assistant for my job
What do you like best about the product?
Love the transcription and recording capabilities. Makes it easy to track conversation topics before my follow up calls.
What do you dislike about the product?
Searching through transcriptions is really strong, but searching for within my accounts is weaker
What problems is the product solving and how is that benefiting you?
Don't have to take extensive notes during calls. Also easy to knowledge-share among the team.
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