Gong
Gong.ioExternal reviews
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Easier and best way to get feedback for coaching on sales calls
What do you like best about the product?
Love how easy it is to tag people on calls, make comments and go back to listen to your calls again and even read the transcripts. I also love being able to share my calls with my customers and it looks so professional.
What do you dislike about the product?
Nothing - love everything. Can't think of one thing I don't like.
What problems is the product solving and how is that benefiting you?
Coaching, having to only send a piece of my call to my prospect (before this was a nightmare), takes away the worry in case I haven't recorded a call because everything is always recording. Love everything about it.
Recommendations to others considering the product:
amazing
Great product for recording calls
What do you like best about the product?
I like the ability to go back and see parts of calls I may have not taken in fully the first time.
What do you dislike about the product?
Mobile app could be a bit better. Sometimes has issues uploading.
What problems is the product solving and how is that benefiting you?
Easy to have visibility into the organization and learn from each other
Gong provides a platform for continuous improvement
What do you like best about the product?
The ease of use and automation of recordings.
What do you dislike about the product?
Nothing comes to mind. This platform is changing my sales motion.
What problems is the product solving and how is that benefiting you?
With Gong, I can act as "a fly on the wall" in conversations/meetings taking place across my org. This has accelerated my ramp-up process and time to proficiency.
Great for relistening to calls and tagging colleagues
What do you like best about the product?
Being able to tag colleagues; being able to speed up recording
What do you dislike about the product?
I don't like how transcript is not super accurate
What problems is the product solving and how is that benefiting you?
-being able to search terms, past calls & get to them soon
-training/getting better on future calls by listening to past calls
-training/getting better on future calls by listening to past calls
Recommendations to others considering the product:
take advantage of tagging & comments
Gong is a helpful tool
What do you like best about the product?
I like that Gong automatically analyzes calls and gives you statistics on your performance
What do you dislike about the product?
I think the layout could be more intuitive
What problems is the product solving and how is that benefiting you?
I am solving my own call performance issues. I have benefited by noticing details I miss in the moment and by noticing trends.
Recommendations to others considering the product:
Utilize the statistics
RVP Review
What do you like best about the product?
Talk balance, Snippets, Topics. Daily push email and ability to communicate with my AEs about a call.
What do you dislike about the product?
I still spend too much time listening to entire calls. Alerts re: certain Topics would be very helpful.
What problems is the product solving and how is that benefiting you?
Constructive feedback on a specific prospect interaction.
Cobalt - Michelle Gong Review
What do you like best about the product?
I like the transcripts and the fact I can search key words throughout my calls. Sometimes I forget where in a call something is mentioned so it's nice to be able to jump right into it.
What do you dislike about the product?
Sometimes the transcription is a little bit off but that's more of a nit picky thing.
What problems is the product solving and how is that benefiting you?
It keeps the conversation honest and it helps when sharing feedback with other teams. We work closely with another team to handle customer feedback, especially if it's negative, and this way they can hear it straight from the horses mouth.
Recommendations to others considering the product:
Make sure to train your team well and do more than an initial training. I think bi-weekly or monthly highlights of different features makes things easier to digest.
How did I live without Gong!?
What do you like best about the product?
Time Stamped Tags and easy fast-forwarding.
What do you dislike about the product?
The transcripts are not very helpful. Funny but not helpful.
What problems is the product solving and how is that benefiting you?
Empowers active listening knowing we can circle back for details or recaps later. Really helpful in Long sales cycles.
Listen to your calls and learn.
What do you like best about the product?
I get alerts for my calls and the mobile app that I have lets me listen to my calls right away.
What do you dislike about the product?
I pretty much get everything that I expect from a software like that and nothing really bugs me much.
What problems is the product solving and how is that benefiting you?
The tone of my voice, breathing control, muting on and off when necessary, and most of all HOW TO SOUND HAPPY AND ENERGETIC.
Recommendations to others considering the product:
If you're looking to improve your telephonic skills, gong is a great tool.
Total Recall: Awesome to be able to check back on what was said during meetings
What do you like best about the product?
- Love that calls are automatically recorded. If I miss a meeting, I don't' have to rely on someone's notes but can go back and hear everything that was said/promised.
- Great for training new hires. Can do call coaching and walk them through their presenting skills.
- Great for training new hires. Can do call coaching and walk them through their presenting skills.
What do you dislike about the product?
- I love the analytics in theory -- the stats that say when you're talking too much and stuff like that. But as several of us are often in one room on a gong call, it doesn't totally work in practice.
What problems is the product solving and how is that benefiting you?
- Call training
- Getting up to speed when taking over new projects
- Being able to double check on client instructions.
- Getting up to speed when taking over new projects
- Being able to double check on client instructions.
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