Gong
Gong.ioExternal reviews
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Great product for sales and CS all together
What do you like best about the product?
I started working with Gong about a year ago, and although this product usually being mentioned in the "sales" realm, I found it very helpful to the CS job.
In our company, the customer is going through a cycle of roles before getting to the CS (SDR, AE, onboarding...) and as a CSM it is very important for me to know what is the full process and conversation that the customer had in each stage. Gong helps me to see it all in one place (I don't remember the name of the feature but it is the one with the client's time line) so by the time the customer gets to me I know everything I need
In our company, the customer is going through a cycle of roles before getting to the CS (SDR, AE, onboarding...) and as a CSM it is very important for me to know what is the full process and conversation that the customer had in each stage. Gong helps me to see it all in one place (I don't remember the name of the feature but it is the one with the client's time line) so by the time the customer gets to me I know everything I need
What do you dislike about the product?
I would like a search category in "calls" to search by the customer's name
What problems is the product solving and how is that benefiting you?
The track of our email and calls in the same place helps us to monitor better when there is an issue or an opportunity with a customer
Makes for great note taking and follow up
What do you like best about the product?
I love being able to go back and review my calls. Allows me to be present in the meeting and use it to go back to and take notes, as well as learn and improve from what I could do better. Also great to see what the top reps are doing to learn from them. It was a big help in my ramp up period
What do you dislike about the product?
I don't have any huge dislikes really, it's a pretty comprehensive and effective solution
What problems is the product solving and how is that benefiting you?
Less written notes in the moment, more attentiveness in the meeting. Helps with training and learning. Have been able to correct areas hurting me in my calls and learn from others. Also allows me to give feedback to my colleagues
Gong as a training Tool
What do you like best about the product?
Training new employees with recorded calls
What do you dislike about the product?
There isn't anything I don't like about Gong
What problems is the product solving and how is that benefiting you?
It's great being able to track conversations to hold people accountable and use it as a training tool
Recommendations to others considering the product:
Great Product for Sales evaluation
Gong
What do you like best about the product?
Call transcripts are the most useful because you can use CTRL+F to find exact points that you remember something being discussed.
What do you dislike about the product?
This sounds crazy, but the branding with the dog sometimes comes off unprofessional in my eyes. Also, I've heard this from others
What problems is the product solving and how is that benefiting you?
Not letting balls drop because I didn't have time to write something down, or missed something.
Has has help me understand our business through recording sales calls.
What do you like best about the product?
What I like best to the ability to search content.
What do you dislike about the product?
I wish there was a dashboard on the first page with stats on calls.
What problems is the product solving and how is that benefiting you?
The biggest benefit is new member on-boarding. When we want people in our department or other to understand our product, Gong is the best way to introduce them.
Recommendations to others considering the product:
Spend some time getting to know the site and listen to as many calls as you can to get yourself more familiar with the company and the products. Listening to others discuss a product or service can truly help jump start a new position.
Great platform for reviewing calls and sharing calls with clients/prospects
What do you like best about the product?
Ability to search for specific calls and browse through calls easily to review call information.
Great to share with clients/prospects in an easy to use interface
Great to share with clients/prospects in an easy to use interface
What do you dislike about the product?
When uploading videos/audio and having them transcribed, I don't have the ability to separate who the speakers are
What problems is the product solving and how is that benefiting you?
Having a database of calls that are easily accessible for reference to go back at any time and review call highlights, action items, and overall conversation details that can be shared internally or reviewed by managers/other team members.
Gong helps you save time, collaborate across your team, and track meeting next steps
What do you like best about the product?
I like how it gives you both a call recording and transcription so you can quickly find various discussion topics through the course of a meeting. You can also easily share snippets of calls/videos that you have and quickly find topics or points in the call based on keywords. You have an admin view of all of the calls your team is taking as well.
The mobile app is a great way to listen to calls on the go. You can speed them up as needed which is a nice bonus when you're trying to get in and out. The comment feature that is tagged to a specific timestamp makes it wicked easy to reference an exact point within a meeting.
The mobile app is a great way to listen to calls on the go. You can speed them up as needed which is a nice bonus when you're trying to get in and out. The comment feature that is tagged to a specific timestamp makes it wicked easy to reference an exact point within a meeting.
What do you dislike about the product?
The transcription isn't always 100% but that's the nature of it I think. You're able to export this as a PDF though which is nice.
What problems is the product solving and how is that benefiting you?
Automatically recording meetings I take. Have an accurate record of the call for later. Sharing specific snippets of calls with relevant internal stakeholders.
Recommendations to others considering the product:
Demo it and you won't go back. We demo'ed it for a few days and it was a no brainer/obvious that we needed to continue to use it.
Easy and effective. Love the tool!
What do you like best about the product?
Ability to incorporate AI with sales calls to help improve personal and team performance.
What do you dislike about the product?
Length of time to upload calls can be frustrating.
What problems is the product solving and how is that benefiting you?
We are eliminating unnecessary phrases and words in our selling as well as helping us improve in parts of our calls that we were previously struggling.
Like having your own personal assistant for your sales calls
What do you like best about the product?
I love not having to take notes. Customers can show me diagrams and things on their screens and I will have access to it any time later.
What do you dislike about the product?
More customizable disclaimer notices. The Gong voice that says this call may be recorded by gong is pretty annoying. A notification or a comment ing the chat would be great. Or maybe a pop up that says do you want to allow gong to record this call.The mobile app can also be improved on for accessibility and ease of use.
What problems is the product solving and how is that benefiting you?
Note taking for sure. Searching for trends on calls via the buzzwords. Being able to search for certain words on calls. A better customized searchable search bar would also be a great thing to have.
Recommendations to others considering the product:
Set up the buzzwords.
Excellent Tool for Customer Success
What do you like best about the product?
I think being able to listen to a teams call, then grade and leave comments has been instrumental as a learning tool. Also being able to go back and listen to your own call and refresh your memory on the next steps, without having to listen to the full call is amazing. As a manager I find being able to keep up to date with what my team is doing with our customers is extremely helpful.
What do you dislike about the product?
I don't like how sometimes the transcript of the call can be a bit all over the place. Sometimes it does not transcribe properly and I have to spend time figuring out what I said by listening back.
What problems is the product solving and how is that benefiting you?
Making our employees more efficient during their calls is a problem I think using Gong is greatly helping. the benefits of gong are many, however a few of them are being able to provide a link to each recorded call to those who need it. Being able to have my manager review a call and provide feedback is helpful. And I think overall the benefit of not having to take as many notes on every single call is so helpful you can't really quantify it.
Recommendations to others considering the product:
If you need a tool that is going to make your employees lives easier, be able to use the tool for many different reasons, such as educational or simply assisting with call knowledge, Gong is your go to.
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