Gong
Gong.ioExternal reviews
6,450 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong Experience
What do you like best about the product?
Gong is the virtual assistant that is there to take notes are you proceed with the meeting, as you engage with your clients. It records the call, does the minutes, all on its own, the ease of use its one of its highlights. I use it in every meeting and depend on the summary at the end to ensure that i dont miss key points of my meetings.
What do you dislike about the product?
The only item to remember is to add gong when ever you do send out a meeting invite, outlook does not automatically add the hyperlink to the meeting.
What problems is the product solving and how is that benefiting you?
Note taking, meeting recap, take aways
good for meeting notes
What do you like best about the product?
I use Gong for post meeting notes. I use their ai to search through the transcript and retrieve information from the calls.
What do you dislike about the product?
It takes longer than neccesary to analyze a call
What problems is the product solving and how is that benefiting you?
I no longer need to write meeting notes. I have the transcript and integilence about the sales call on hand
Gong Has Given Me More Insights as a Sales Leader
What do you like best about the product?
I like how I am able to review pipeline and also review submitted forecast. This as given me greater visibility into my team's performance in real time.
What do you dislike about the product?
Some of the UI is a little wonky. For example, I have to exit out of the page and then back in for it to refresh. Those extra clicks can get tiresome.
What problems is the product solving and how is that benefiting you?
Gong has helped me gain more insights into accounts quicker. With Gong AI, which we are just starting to adapt, it allows me to ask a question about my account and then all relevant information is pulled up. That saves me a ton of time and has increased my productivity, allowing me to focus on other also important priorities.
Easy to use and helpful tool
What do you like best about the product?
A great tool to gather information, easy to use, and like that I can read the transpcripts.
What do you dislike about the product?
Sometimes the tool doesn't pick up the right word so this can provide you with incorrect data and more search options would be nice.
What problems is the product solving and how is that benefiting you?
Gathering information to better enable our sales teams.
Gong Review
What do you like best about the product?
I like the ease of use. The user experience is very friendly and I like how you can add filters to find specific phone calls
What do you dislike about the product?
I don't like that it only records phones calls longer than 60 seconds.
What problems is the product solving and how is that benefiting you?
I don't have problems with Gong but it helps me listen back to my calls to analyze conversation quality and how I can improve.
Great AI Call monitoring platform!
What do you like best about the product?
I like the integration of AI to get specific feedback on call segments, getting suggestion, improvements, real time coaching and help the team become better.
What do you dislike about the product?
One of the downsided was to hear credit cards numbers on the calls while during audits, but it was overcome by the /gong team and make corrections on it.
What problems is the product solving and how is that benefiting you?
Its solving my time saving. helping create better agents, provide feedabck and get real time suggestion on specific areas that can be improved.
A powerful tool for enabling better team enablement and more consistent customer engagement
What do you like best about the product?
Ease of use, continual innovation adding new capabilities and features, seamless integration with other tools, helpful insights to improve customer engagement and identify risks
What do you dislike about the product?
The UI changes frequently as new features are released
What problems is the product solving and how is that benefiting you?
Tracking trends in customer conversations, ensuring consistent positioning of new products/features, capturing customer requirements and concerns
Best tool for CSMs and AMs
What do you like best about the product?
My favorite feature is being able to have a complete overview of Account interactions and ask AI question like, what agenda items would be helpful to have on our next QBR.
What do you dislike about the product?
There are less expensive competitors but they don't have the robust functionality that Gong does.
What problems is the product solving and how is that benefiting you?
It gives me insight into meetings that I can't attend and an overarching understanding of accounts and their needs.
Great tool for call review
What do you like best about the product?
The ability to analyze my calls in an efficient way and the statistics they provide for doing so. It's well designed too.
What do you dislike about the product?
It's a great tool, I think they could do more to provide high level analytics at the account level for existing customers.
What problems is the product solving and how is that benefiting you?
Get key points from meetings, meeting transcripts, get meeting next steps, improve performance in calls.
it been great having a tool with these capabilities!
What do you like best about the product?
the way it tells you who spoke more and the main mintues fo the meeting!
What do you dislike about the product?
it's a little slow and some time the recorder won't show up!
What problems is the product solving and how is that benefiting you?
it been my number one driver to connect with my leads and manager to learn how i could improve by jumping back into the recordings!
showing 461 - 470