Gong
Gong.ioExternal reviews
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I have been using Gong for 3 years and will not be able to work without it
What do you like best about the product?
I no longer have to take notes. I can be fully engaged in the conversation. It allows me to hold prospects accountable to exactly what they say and better prepare for closing calls. As someone who has bad handwriting, being able to record my calls has allowed me to have much more detailed notes on my opportunities in my pipeline. I am able to better engage with follow up calls.
Gong also allows you to search for keywords. You can look across the organization and find calls that are similar to yours to help with similar objection handling.
I also like how they blog about results. Always a very good read.
Gong also allows you to search for keywords. You can look across the organization and find calls that are similar to yours to help with similar objection handling.
I also like how they blog about results. Always a very good read.
What do you dislike about the product?
I dislike how my voice sounds. The voice to text also could be more accurate. Most of the time you can get an idea of what was said, but it would be very helpful if this translation was completely accurate.
What problems is the product solving and how is that benefiting you?
My follow up calls are much more informed for a consultative sale. It is also helpful for new hires. They do not have to coordinate around trainings to listen to reps calls. They can listen on their own time. You can speed up the call and listen to more calls in less time.
Recommendations to others considering the product:
I can't live without it. You won't be able to soon. I use it on every call every day. It makes you better. I highly recommend getting this for your sales team.
The Perfect Application
What do you like best about the product?
It is intuitive, fully functional, and still 100% user-friendly. I could train my mom on how to use Gong in about 30 minutes, which says a LOT for the product itself.
What do you dislike about the product?
There isn't a thing I dislike about Gong. It's easy to use, robust, and a very helpful tool.
What problems is the product solving and how is that benefiting you?
We use it to fill in the gaps in the handoff from Sales to Customer Success.
Recommendations to others considering the product:
Take the time to learn how all of the tools and features work - they are ALL useful!
Gong has helped us shaped the future of our marketing messaging (and campaigns)
What do you like best about the product?
Gong's recordings and transcripts have helped us put our year and efforts into review so that we know where to tweak and where to keep it up. We have used Gong across the business from client relations feedback, sales, marketing, and community. The speedy recordings have allowed us to adjust swiftly and efficiently!
What do you dislike about the product?
Nothing to add! If there was something to add it would be a yearly review of the top phrases or topics
What problems is the product solving and how is that benefiting you?
We are helping shape our sales team and also train new members that join. It has also helped us tune up our marketing messaging and really hone in on what really resonates with our target accounts.
Love seeing the analytics!
What do you like best about the product?
I love being able to see who spoke more, and what words were used
What do you dislike about the product?
Nothing! I think this is a great tool for managers!
What problems is the product solving and how is that benefiting you?
To show my reps who is speaking more and gaining control over the conversation
Decent Software for Recording Calls and Research
What do you like best about the product?
They are able to decipher words spoken on calls that can easily be recalled upon, further segmenting them into topics, action items and questions
What do you dislike about the product?
It is slightly invasive and I don't really use the platform for research or anything outside of briefly reviewing call recaps. I'm not sure how valid their suggestions/recommendations are either.
What problems is the product solving and how is that benefiting you?
Having a carbon copy of every call made with my customers and being able to recall upon action items mentioned on the call.
Amazing product!
What do you like best about the product?
Gong is the bomb!!! Great tool for internal teams to learn and coach each other and it's also very helpful to be able to send recorded meetings to external partners and clients. I like the ability to switch between the recorded meeting and the transcript view, the topics of interest, and the ability to share specific time stamped snippets of calls really helps. Love it!!
What do you dislike about the product?
Honestly love everything I use it for!!! Sometimes it can be more work than I expected to search for previous calls. I am usually able to search pretty easily for the company name, but if I have to filter by date and other categories, it can take some time.
What problems is the product solving and how is that benefiting you?
Coaching, support, and client communications. Internally it is helpful to be able to send specific snippets of calls to a member of my support team so that they can easily see exactly what the issue is without having to watch or sort through a full thirty minute conversation. When I train a new customer or team I am able to send them a link to the recorded training that they are able to share with anyone who wasn't able to make the live training or anyone who joins the team after the initial training. This saves a lot of my time to focus on other important tasks instead of conducting multiple training sessions. It also helps the customer because they do not have to rely on my schedule and availability to ensure all of their users are trained.
Recommendations to others considering the product:
This is a great product!
Helping me learn a lot!
What do you like best about the product?
I like that I'm able to listen to my teammates calls. It has been priceless as I continue to grow and develop not only my product knowledge, but sales skills as well.
What do you dislike about the product?
I've been using Gong for a few months now and haven't found anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
The benefit of listening to others has definitely been a highlight for me. I'm now beginning to utilize the sales coach functionality of it and I believe this will be tremendous as well.
Gong works wonderfully
What do you like best about the product?
That you can speed up and see who is talking at what point in the meeting
What do you dislike about the product?
Sometimes the key points of a meeting are off
What problems is the product solving and how is that benefiting you?
Reviewing wins. Helping train new employees
Gong Review
What do you like best about the product?
That I can now be an active listener/participant during customer calls, instead of scrambling to take notes. I also like the way in which Gong segments the call so I can pinpoint the portion of a call that I need to reference and/or provide to other internal/external contacts
What do you dislike about the product?
Nothing comes to mind. Gong does exactly what I need it to and haven't taken full advantage of the funcitonality to be aware of limitations and/or, feature suggestions.
What problems is the product solving and how is that benefiting you?
Problems: Allows me to remember all follow-up items and deliverables owed to customers
Benefits: Allows for renewal management coaching and saves me time from crafting long emails when I can simply send snippets of gong call to external/internal contacts.
Benefits: Allows for renewal management coaching and saves me time from crafting long emails when I can simply send snippets of gong call to external/internal contacts.
Makes selling so much easier
What do you like best about the product?
As a salesperson, I re-listen to my calls all the time and it's very time consuming. I love the feature where I can skip to the next speaker and also where I can skip to certain part of the conversation based on the topic.
What do you dislike about the product?
I like the idea of having a transcript of my call because I read much faster, but the transcript doesn't do a great job -- it's often inaccurate so I mostly use it to find a certain part of the conversation that I want to re-listen to.
What problems is the product solving and how is that benefiting you?
Because I am saving a lot of time re-listening to my calls, it's made me a lot more efficient at my job and allows me to focus on more things (aka more deals).
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