Gong
Gong.ioExternal reviews
6,454 reviews
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Great way to get feedback and teach others
What do you like best about the product?
Having the ability to have the call broken down to key parts and highlight important parts of the call
What do you dislike about the product?
Transcribing can be improved. We work with a lot of English second language speakers and it can be confusing to read.
What problems is the product solving and how is that benefiting you?
I've learned from my colleagues how to better talk about our product and handle objections. I also like sharing my calls with my supervisor for feedback and congratulations.
Recommendations to others considering the product:
Just use it. It makes everyone better. Just don't let your team think you're using it as a big brother tool. Its should remain an instructional tool.
Gong has revolutionised my life
What do you like best about the product?
I love the interaction stats where I can drill into my own performance on calls and compare them against other team members - nothing like a bit of healthy competition! I also love being able to comment at certain points in the call and tag my manager to ask for feedback or just make him aware of particular conversations.
What do you dislike about the product?
You don't know how you're doing in real-time. I would like Gong to warn me that my talk ratio isn't balanced or that my explanations are too long or that I need to ask more questions. Also the transcripts still need a lot of work, I rarely use them because the script doesn't make much sense.
What problems is the product solving and how is that benefiting you?
Gong has made me much more conscious about the way I interact with other people, both on calls at work and even in my personal life. It's improved my discovery process, talk ratio (and particularly the length of my monologues!) and as a result has enabled me to make the discovery process more effective. I believe it will also improve my public speaking skills as I am more aware of using 'filler' words and can practice articulating my message more succinctly.
Recommendations to others considering the product:
If you are looking to understand and improve on your interactions with prospects and customers, I would strongly recommend Gong. Extremely easy, intuitive interface and has been fun comparing our stats as a team.
Great Stuff
What do you like best about the product?
I love being able to allow my team to review their calls and work on sales improvements independent of our training. I also like the daily email functionality to allow quick feedback on calls to our team memebers
What do you dislike about the product?
Occasionally will not log the language correctly, and with trackers it can be hard to tune in what we need. It is a little clunky to get the statistics tuned in for what we are using it for.
What problems is the product solving and how is that benefiting you?
Allowing access to call data for training without me having to provide it everytime! Better sales training and accountability. We also have been able to use it for compliance purposes, tracking how the conversations go and if there are any red flags that pop up from calls.
Recommendations to others considering the product:
Take the time to understand how it will help your team. There are a lot of great features and you need to get a good sample of how it will be able to help your organization specifically. It will be benificial to go through the sample tours with a lot of people around so they can ask questions that you may miss or from a different perspective. Also take the time to get the trackers right so the data you receive can be useful for your team!
User Friendly Interface
What do you like best about the product?
I really enjoy how easy to use Gong is. It makes call coaching much more enjoyable when you get rid of redundant clicks and make finding the right calls easy.
What do you dislike about the product?
If there was one thing, it would be that the transcripts are often inaccurate.
What problems is the product solving and how is that benefiting you?
We are using Gong to develop the skill set of having effective conversations in a cold outreach scenario and helping our reps consistently follow our best practice framework.
My secret secretary
What do you like best about the product?
The transcription of my calls and tagging of topics is extremely helpful for going back and reviewing prior meetings before the next call with a client. I take great notes myself, but there's usually more I can glean by taking a look back at Gong. If I didn't have the recordings and transcripts, I'd be a lot less effective, especially towards the end of the sales cycle
What do you dislike about the product?
Transcription in Spanish is weak - I focus on international accounts, and I would say Gong only picks up 50% of the conversation.
What problems is the product solving and how is that benefiting you?
Keeping track of every detail discussed in each call. Gong serves as my secretary of sorts - which I rely on when filling in notes in Salesforce and preparing for follow up calls or involving a Sales Engineer.
Recommendations to others considering the product:
The coaching tips (percentage of time speaking, interactivity, etc) are interesting, but I haven't found them to be very useful. I would back up the recommendations with more content and resources for improving your sales style.
Gong helps me quickly find and share information from any call I have ever had.
What do you like best about the product?
AI capability to search keywords, names, etc to find relevant calls
What do you dislike about the product?
the call to script does not always work that well.
What problems is the product solving and how is that benefiting you?
Never missing insights. Easily finding relevant information from past calls that I cannot recall.
Recommendations to others considering the product:
none
Quick and easy access to EVERYONE'S calls
What do you like best about the product?
Being able to listen to my colleague's calls and learn from them.
What do you dislike about the product?
Not as helpful when your first getting started, there's not a ton of data to go off of for the first 6 months when working with a small team.
What problems is the product solving and how is that benefiting you?
Perfecting our demos - allowing SDRs to never miss a call they've scheduled (even if they can't attend live). AE's are having better calls. SDRs are realizing who our perfect buyer is, etc.
Gong's the best way to train your employees and craft your sales techniques
What do you like best about the product?
How easy and convenient it is to bounce around throughout a call and see the notes that are left on it.
What do you dislike about the product?
There isn't much I can think of that is wrong with Gong.
What problems is the product solving and how is that benefiting you?
Training. Employees speed up their process of training by listening to previous calls.
Great Product for Management and Individuals
What do you like best about the product?
I have never had a tool that has captured Transcription and Recording in one place and created the ease of use through searchability. Really helps me drill down to the critical points of previous meetings to catch up on meetings missed or confirm details that were not clear when heard in real-time.
What do you dislike about the product?
The UI could be a little easier I think to toggle back and forth between transcription and audio stream recordings.
What problems is the product solving and how is that benefiting you?
We are leveraging Gong to track down missed call details and missed calls in general to stay apprised of collaborative efforts without have to ask your team to give you an update or synopsis. Really gives us the chance to digest historical meetings and form opinions, as though you were at the meeting.
Recommendations to others considering the product:
Gong is a great tool for sharing meeting information, outcomes from meetings, and good for training in terms of how conversations were handled and could be improved upon.
Awesome Tool That Has Helped Me Be Successful!
What do you like best about the product?
Ease of use, slick UI, highlights from call - keywords, most frequently used, timing of calls and talk time relative to other attendees. All this helps with each step in the sales process! Transcripts are amazing as well!
What do you dislike about the product?
I dislike is the announcement of gong recording at the beginning. It could be timed better or something visible rather than only audio - Perhaps having this in the meeting details on that first screen in the conference? (would need integration into Zoom/Webex etc. if messaging is coming from Gong.io). I'd also like for there to be more of a personal dashboard as my landing page so that I am able to see my frequently used works, talk time and overall breakdown of calls without having to go to a separate tab. The home page just shows meetings currently, and I don't really rely on this tool to click into meetings.. I use the Search function for that. Finally, there is a yellow pulsating launcher (I think it's WalkMe based on element inspection) that appears when you click into a call and it covers the left of the search bar at the top of the page. This is poor UX and needs to be shifted over. Similarly, the reminder modals/"take a tour" modals are unnecessary for users that are consistently logging into the tool. It's frustrating as there is no option to just close it forever. I either have to take the tour or be reminded later (these are likely also WalkMe shoutouts). These pieces are not necessary for me as I am an avid user of many types of technology that would rather figure things out as needed. Most sales reps using gong are in the same boat of being users of SaaS tools, so I don't think these features drive adoption - in fact, they become a little off-putting and don't 100% fit with your native UX/UI.
What problems is the product solving and how is that benefiting you?
This is the best tools I've used as a sales person. It helped me improve my conversation, and also showcases where I was missing the mark. Now my cycles are faster and I can even review my teammates calls to see what else can help me in mine. The ability to have a transcript makes it impossible for me to NOT have all the info and customers/prospects love it as they also like to reference back to technical calls.
Recommendations to others considering the product:
Start with your sales org as this is where you will see the most impact. However, this took is helpful for success and support teams as post sale needs to have some visibility into what occurred in the buying cycle. Gong eliminates the need for repetition and multiple hand-off meetings or knowledge transfer meetings as it has everything logged and stored. In short, using this tool can equate to a faster time to success.
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