Gong
Gong.ioExternal reviews
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Gong experience
What do you like best about the product?
Being able to determine conversation points throughout the call and tailoring the listening experience.
What do you dislike about the product?
At this time, this product is working well for me. Nothing to note.
What problems is the product solving and how is that benefiting you?
Being able to close the cap between marketing and sales and having visibility into the sales conversations.
Customer Success Zappi Review
What do you like best about the product?
The automated analysis and key next steps
Notes on attendees
Analysis of responses
Notes on attendees
Analysis of responses
What do you dislike about the product?
The fact that it shows up as an attendee on Zoom.
What problems is the product solving and how is that benefiting you?
Focusing on letting the customer talk more than I do; having it take down action items for me so I can be involved in the convo and not jotting down notes.
Recommendations to others considering the product:
Figure out a way to identify certain types of convos that make sense to your org, so that people can easily find those pertinent topics.
Great experience, no need to take notes anymore
What do you like best about the product?
I love that Gong picks up on the different stages of the conversations and can point me to the parts that matter the most.
Reviewing calls is made easy as it integrates with different tools we use here (CRM, online meetings, calendar, etc.)
The mobile app is also very useful as I can review calls on my own time (commute, in remote locations, etc) without having to open my computer.
Adding comments to a conversation also saves us time: we don'e need the whole team to be there during the whole call. We tag relevant people after the fact to get them to listen to the part of a conversation that matters to them. Saving a lot of time (and money) to the company.
Reviewing calls is made easy as it integrates with different tools we use here (CRM, online meetings, calendar, etc.)
The mobile app is also very useful as I can review calls on my own time (commute, in remote locations, etc) without having to open my computer.
Adding comments to a conversation also saves us time: we don'e need the whole team to be there during the whole call. We tag relevant people after the fact to get them to listen to the part of a conversation that matters to them. Saving a lot of time (and money) to the company.
What do you dislike about the product?
The TTS has some challenges with some accents but is great overall.
Setting up and integration with our tools proved initially challenging as it seems that when we change the password to one of our applications, we tend to get disconnected. Checking our settings at regular intervals easily solved that issue and got Gong to work fine again. Making the disconnections notifications more obvious would help.
Setting up and integration with our tools proved initially challenging as it seems that when we change the password to one of our applications, we tend to get disconnected. Checking our settings at regular intervals easily solved that issue and got Gong to work fine again. Making the disconnections notifications more obvious would help.
What problems is the product solving and how is that benefiting you?
not sure what the customer said -> check Gong
one of your team members had a great conversation and you would like the whole team to use that technique -> see Gong
did we follow the defined call process and go through the recommended steps of the conversation -> check Gong
one of your team members had a great conversation and you would like the whole team to use that technique -> see Gong
did we follow the defined call process and go through the recommended steps of the conversation -> check Gong
Recommendations to others considering the product:
Try it, you will be bluffed.
We tried several recording tools before adopting Gong and this is the only one that actually delivered value and was easy to use
We tried several recording tools before adopting Gong and this is the only one that actually delivered value and was easy to use
User-friendly note taking that creates great efficiencies
What do you like best about the product?
Being able to handle online demonstrations without furiously writing notes down. I can focus on giving the presentation and connecting with the client and not worry about missing anything.
Listening to calls at an accelerated rate allows me to review hour long calls in 30 mins or less, creating significant efficiencies.
Reviewing calls from across the sales organization that would have otherwise been impossible to get to or relate on.
Mobile app usage is very user friendly
Listening to calls at an accelerated rate allows me to review hour long calls in 30 mins or less, creating significant efficiencies.
Reviewing calls from across the sales organization that would have otherwise been impossible to get to or relate on.
Mobile app usage is very user friendly
What do you dislike about the product?
Sometimes the transcript on voice recognition is a bit off. The words get thrown off a bit on the action items at times, where we are saying "I will follow up...." or "Confirming we will do this ned"
What problems is the product solving and how is that benefiting you?
Being able to connect common experiences, objections, competition identification, and overall themes across the county. We run independent sales cycles all over the board, but with Gong we can quickly connect and review meetings and talking points from all presentations.
Accurate action items and next steps coming out of meetings. One of the biggest areas of benefit is in email follow up and resources shared after the call or meeting has been completed.
Accurate action items and next steps coming out of meetings. One of the biggest areas of benefit is in email follow up and resources shared after the call or meeting has been completed.
Recommendations to others considering the product:
The playback feature is fantastic to listen and take a third party perspective on the meeting. When presenting, sometimes we get lost in the moment, or do not realize how much we are dominating the conversations. The call statistics and practices across the community are really valuable. I never realized how long or how short the "pauses" in conversation can be. The coaching aspects allow users and managers to take this to another level.
To those looking at the value of the system, it immediately will have an impact on the way your sales team reviews and prepares for calls and/or meetings. New or ramping employees will have a significantly better experience being able to access all different formats of examples. Topics and meetings could be tagged with key identifiers like competition, pricing, procurement, legal, and overall objection handling. Overall a strong recommendation from the group.
To those looking at the value of the system, it immediately will have an impact on the way your sales team reviews and prepares for calls and/or meetings. New or ramping employees will have a significantly better experience being able to access all different formats of examples. Topics and meetings could be tagged with key identifiers like competition, pricing, procurement, legal, and overall objection handling. Overall a strong recommendation from the group.
Efficient, Thorough, Easy to Use
What do you like best about the product?
The transcript and search function. Since implementing Gong I have been able to search key phrases to go back and listen to in order to collect product feedback more effectively.
What do you dislike about the product?
I like the ability to view my team's calls, but I would like to find my calls on the home page more easily.
What problems is the product solving and how is that benefiting you?
The biggest problem Gong solves for me is sharing call content. It is so much easier to tag an agent in a section of a call, make a note, and have them go back and listen.
Recommendations to others considering the product:
Consider the benefits of having calls transcribed so you can quickly search, tag, and review to segments of calls. Make sure to read the set up emails, Gong does a great job of educating new users through this channel.
I liken it to watching film for football, very helpful.
What do you like best about the product?
the stats you get about yourself and others
What do you dislike about the product?
not all calls get recorded, so sometimes a call I really want feedback on isn't recorded
What problems is the product solving and how is that benefiting you?
i'm solving the issue of using filler words and working on my cadence
Recommendations to others considering the product:
If you're ok with being self critical and hearing yourself talk then implement gong
Sales coaching that has taken my abilities to the next level!
What do you like best about the product?
Recorded calls that I can listen to anywhere, anytime! This allows me to get way more feedback and coaching, as well as the freedom to choose the calls I want coaching on (if I'm working on specific sticking points). This also allows me to go back to calls if I forget something we talked about.
What do you dislike about the product?
The accuracy of the speech to text is not ideal; it is necessary most of the time to listen to the call, rather than read the transcript (which can be helpful when skimming through for certain topics or when identifying calls).
What problems is the product solving and how is that benefiting you?
Gong is mostly used for coaching, but it has also been used to gather data on product features and marketing changes. This data has influenced decision making in my organization.
Gong Rocks
What do you like best about the product?
It transcribes your calls as well as allows you to see who has been talking more simplistically. It then allows me to focus on what messaging is working and what is not.
What do you dislike about the product?
Cost of Gong, other than that, that is it.
What problems is the product solving and how is that benefiting you?
Messaging, training more to be an avid listener.
Fast, Intuitive and Superior
What do you like best about the product?
I like that I can easily search the library of calls that my co-workers have made to find a call that I need. Once in the call, it's easy to find the specific topic I'm interested in. I also like the reviews I receive of my calls that remind me of what I need to follow up on.
What do you dislike about the product?
It's hard to come up with a dislike, but if I have to, I don't care to receive emails telling me what calls I have today. I already have them on my calendar and it's a bit redundant.
What problems is the product solving and how is that benefiting you?
When I want to send a follow-up email to my client and include the call, Gong is much quicker at providing the link than the other guy.
Recommendations to others considering the product:
Go for it!
Amazing insights for sales managers and teams
What do you like best about the product?
Gong automatically records and analyzes all sales + CS calls across the org.
What do you dislike about the product?
Does not connect to phone/skype calls...
What problems is the product solving and how is that benefiting you?
This provides amazing visibility into how the sales team works in real time, helps empower the sales team, maximize performance, drive insights to product and marketing teams, sales strategy and more
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