Gong
Gong.ioExternal reviews
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Helpful tool to evaluate sales professionals.
What do you like best about the product?
I like evaluating calls to see where I can improve. Such as how much I am talking vs the client. The Customer Service is great also.
What do you dislike about the product?
It would be helpful if the system recognized my words better. I know it's still learning over time.
What problems is the product solving and how is that benefiting you?
Increasing specific skills, reviewing with my manager and improving.
Recommendations to others considering the product:
Yes, I would recommend it.
Great for training and account organization
What do you like best about the product?
With Gong I don't have to worry about writing down every question or concern the client has, because I know I can go back and review it, share it internally for feedback and strategy planning. It's a great tool in general for on-boarding as you don't need new hires to sit in on every call, they can listen on their commute!
What do you dislike about the product?
Transcription is never perfect but that is expected. Sometimes the recorder get's kicked off the call
What problems is the product solving and how is that benefiting you?
Overall sales strategy improvement. The analytics help self-evaluate the flow of your own calls as well as training for other colleagues. Great way to go back and reference specific things in the conversation and I love the ability to share snippets with company executives like Marketing, Product, etc. After analysis of several calls, we ended up changing our demo technique to make the call more engaging.
Recommendations to others considering the product:
I am not sure what else is out there, but I used this at two companies now and find it great as a sales enablement solution, as well as a way for leaders to evaluate sales strategy.
The most helpful coaching tool I have used
What do you like best about the product?
I like the transcript because I can quickly read what parts of the conversation I need in order to transfer notes. I also like that I can leave feedback on different areas of the call because that has helped my skills improve and improved the quality of my call reviews with my manager. I also like that I can speed up the call so that I can listen to longer calls but not take as much time.
What do you dislike about the product?
At first, it was cumbersome and I think that there are a lot of things functions about it that I dont quite know how to use. I also dont like that there is a bit of lag between when I hold the call and when it uploads. I understand that it needs to render, but sometimes we want the notes or information immediately and would at least like to access the audio portion if not the transcript.
What problems is the product solving and how is that benefiting you?
The problem of me not being able to have a real conversation because I was too focused on the notes I was taking rather than listening to the prospect. Now I can listen and respond like a normal human and then go back and gather notes.
Recommendations to others considering the product:
Use gong if you want to be the best at your job!
Gong.io
What do you like best about the product?
I like the keyword tagging so I can find specific parts of calls easily
What do you dislike about the product?
Time for calls to load, but I understand with so much data it makes sense. I also wish we could save folders rather than just star calls, and in SFDC some calls do not load if they are under one minute. I wish we had some type of indication warning us of this prior so we can have these for review.
What problems is the product solving and how is that benefiting you?
Discovery, talking %. It is very helpful with 1 on 1's with my manager to determine where I Can improve in my sales process and find out what I missed with clients in the discovery process. I also like how directors and managers can chatter calls on specific times so I can hear exactly where the concern is.
Recommendations to others considering the product:
IT is very helpful for call coaching tagging calls and organization.
Very helpful in sales role with an expert team
What do you like best about the product?
You are able to share and store calls with you team
What do you dislike about the product?
The introduction bot that says "we are recording this call for training purposes"
What problems is the product solving and how is that benefiting you?
Being able to listen back on your own calls and search for calls based on topics spoken about in the call
Informative and helpful
What do you like best about the product?
Talk time analysis. It helps me develop strategies to make my demos more collaborative.
What do you dislike about the product?
I do not like the major talk point mapping. It is not accurate enough for me, but at the same time I don't really use it much.
What problems is the product solving and how is that benefiting you?
Talk time analysis. It helps me develop strategies to make my demos more collaborative. Also, it helps me review my next steps when I'm too busy to log notes right away in my CRM.
Recommendations to others considering the product:
It's a great tool to review next steps when you don't have time to take notes and it helps analyze talk time. With talk time analysis, you can see the adjustments you need to make in order to devise a good collaborative strategy for Demos. It's also a great training tool for shadowing live calls of your teammates. This way you can make sure to stay fresh and gain new ideas from other people.
Gone Review
What do you like best about the product?
Ability to remember information from calls.
What do you dislike about the product?
Not embedded into sales-force. When I want to use, I need to go to an entirely separate platform.
What problems is the product solving and how is that benefiting you?
The ability to remember specifics discussed on various calls.
Recommendations to others considering the product:
N/A
My favorite tool I've used in sales
What do you like best about the product?
The mobile app has been revolutionary for me because I can now listen to reps on my way to work doing closing calls. The analytics always intrigue me as well since the data can be useful to selling.
What do you dislike about the product?
Upload times can be very inconsistent from the time I end call to the time it is in Gong ready for review. I wish I could search for any words and it could pop up the conversations. It can be a hard system to get use to with all the different analytics and UI
What problems is the product solving and how is that benefiting you?
The benefits have been huge with being able to learn from the best without getting in their way trying to shadow. I recently started the job so learning how people pitch different products and handle objections was useful.
To ensure Customer Success, customer narrative is the secret sauce to any retention data model.
What do you like best about the product?
The ability to go to specific points of customer interest or identified risk and not lose anything in written translation.
What do you dislike about the product?
When it's only used as an internal coaching tool. It's insight into the relationships we have with our customers.
What problems is the product solving and how is that benefiting you?
Internal and External assessment for diversification in our ongoing engagement for customer success.
THE #1 SOFTWARE NEEDED FOR ANY SALES REP!
What do you like best about the product?
I do not know how our team did their jobs without Gong. When hiring a new rep, ramp time is significantly faster as they can listen to demos/calls on their own time (and you never have the issue of saying 'wow I wish you were on that call, it was a good one' because its always recorded!) The analytics are really amazing for reps (we just had Gong present at our SKO on best/worst practices of the sales team - which the reps loved!). Overall it's beyond amazing.
What do you dislike about the product?
Nothing. Crazy to say a software works exactly as expected - but it does!
What problems is the product solving and how is that benefiting you?
Problems solved:
- ease of ramping new hires
- ongoing training of sales reps
- more insight/oversight into calls
Benefits:
- speed to ramp new hires
- easier way for managers to identify struggling reps and work quickly to improve
- great way for Product/Engineering to hear "asks" from prospects without have to join calls live
- allows for reps to self critique to speed improvement
- ease of ramping new hires
- ongoing training of sales reps
- more insight/oversight into calls
Benefits:
- speed to ramp new hires
- easier way for managers to identify struggling reps and work quickly to improve
- great way for Product/Engineering to hear "asks" from prospects without have to join calls live
- allows for reps to self critique to speed improvement
Recommendations to others considering the product:
BUY IT NOW! It will significantly improve your sales team!
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