Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
One of the top three most important tools in our sales stack!
What do you like best about the product?
Gong is an incredible tool that saves our team a lot of time and additional energy. Sellers love Gong because the AI gives them valuable feedback and basic coaching from time spent speaking and ways to find a better seller to customer speaking ratio to actual sentiment and keyword analysis to address tone and crutch words such as "cool", "um", "so", etc. Our managers love it because it gives them the ability to drop in and listen to sections of calls without having to be on the calls specifically and allows them to provide feedback right within the system. They can even search for specific keywords (such as product, promotion, or pricing specific words) to drop into specific areas of a conversation that they're interested in hearing. Finally, our Sales Enablement team loves Gong because they have the ability to identify calls that they can highlight new hires to listen to or even snippets on objection handling, positioning, or whatever topic they're focused on to show what 'good' looks like in the field.
What do you dislike about the product?
As a non-admin, there is little that I don't like. The only thing I can call out here is that Gong's AI takes some tweaking so that you can highlight the keywords you want it to pick up on, but sometimes Gong doesn't pick up on certain individual's keywords or phrases in calls which can make it frustrating for some users.
What problems is the product solving and how is that benefiting you?
As a growing sales team, we wanted to provide our sales leaders with a way to be in multiple places at once and be able to provide coaching and feedback to their sellers without having to sit on every single call. Additionally, our sellers were clamoring for feedback and we wanted a quick and easy way for them to be able to get feedback and coaching that they could receive and implement without having to wait on a manager to provide it.
Recommendations to others considering the product:
Gong is one of the few tools that I will continually recommend all companies look at, and one I will fight for in any future job that doesn't already have it. It's a must-have in your tool stack.
Gives you the ability to correct yourself.
What do you like best about the product?
The searchability of key moments in the call. Gong does a great job of breaking down what words you are saying, the cadence of your speech, how long you pause, when key moments are brought up as well as many other little pieces like the ratio of your conversation, how many times you say things like umm, uh, and other words like that.
What do you dislike about the product?
I don't like that the transcription of the call isn't all that accurate at times. For instance, when I was attempting to read the transcripts of a call from one of my SDR's the back and forth between the two people was absolutely hilarious to read but fortunately was not the real conversation. It could have been caused by a poor connection on the call but either way, it was easy to simply check the call its self to hear the true conversation.
What problems is the product solving and how is that benefiting you?
Working on sales talk tracks. I have seen a benefit in fixing what they call patience which is the pause between them ending talking and my beginning. Also, all of the features that I had said above come in handy to help me iron down my pitch, make sure I am discussing key points and to see what the top salespeople in my company are doing so I can do my best to copy them and improve my own conversation and sales tactics to match theirs.
Recommendations to others considering the product:
If it fits your pain then it is a great solution.
Great Tool for Coaching/Training
What do you like best about the product?
The analytics and detailed reports really make it easier for you to understand what was spoken about most, where the points of interest seemed to be, and where you are your most engaging self over the phone.
What do you dislike about the product?
Transcribing tool could be more accurate.
What problems is the product solving and how is that benefiting you?
Great tool for training and coaching. I've noticed where I'm placing emphasis on my calls, where I could be talking more about certain things, and have learned to ask better questions and trained myself to speak more eloquently and confidently.
Absolutely Amazing!
What do you like best about the product?
Before I used Gong, I had no idea I could learn so much more from calls... especially my own. The detail is amazing and I used to think I am good with gaps between phrases but boy! was I wrong :)
What do you dislike about the product?
I think there is always room for improvement so I would say the only thing they can work on is how quickly the calls can be added to Gong!
What problems is the product solving and how is that benefiting you?
Gong has helped me with cold calling considerably. I have been using it for 4 months now and I think every Sales professional should use Gong!
Recommendations to others considering the product:
GET IT!
Nothing short of fantastic. A necessity in every sales environment.
What do you like best about the product?
It's helped a ton with getting ramped up quickly. I don't have to ask reps to add or join their calls. I can listen to them on my own schedule. I also like how I can easily send a recording of the call to a prospect for their future reference. It has eliminated the need to do multiple demos for the same opportunity. I'm looking forward to using it for coaching with my directors. The mobile app is great too. I listen to calls while sitting in traffic.
What do you dislike about the product?
Not much to dislike here. I'd be reaching to try to think of something.
What problems is the product solving and how is that benefiting you?
Helped with onboarding and deal efficiency.
Recommendations to others considering the product:
What are the reasons to not use it? Can't think of any.
Very Helpful Tool
What do you like best about the product?
Gong is a powerful professional development tool, both from a personal and coaching perspective. It has helped my manager provide greater insight to me into how to win more business. Also the Stats functionality has help me sharpen my skills.
What do you dislike about the product?
Nothing. Its a great tool and I love the love and feel. Great brand presence.
What problems is the product solving and how is that benefiting you?
It has increase coaching and professional development 10 fold.
Saves us time and money!
What do you like best about the product?
Saving time by listening to meetings at 1.5 speed by reading transcripts
What do you dislike about the product?
Sometimes the transcripts are not very accurate.
What problems is the product solving and how is that benefiting you?
Getting a recording of interviews with clients for accuracy.
Using recordings and transcripts to write profiles for clients.
Training our team.
Listening to missed meetings (speeded up!!!)
Using recordings and transcripts to write profiles for clients.
Training our team.
Listening to missed meetings (speeded up!!!)
Phenomenal tool to get visibility on customer interactions!
What do you like best about the product?
Now that I have Gong automatically joining every google hangout I run, I have a living record of all my meetings. It enables me to re-listen to my calls and take supplemental notes regarding items I might have missed during the call. That way, I come to follow-up calls more prepared and am able to address every client's concern. This is key in customer success and ensuring my clients are happy.
What do you dislike about the product?
The call transcriptions are sometimes incorrect but, in general, these are slight errors that do not impact the analysis of the call.
What problems is the product solving and how is that benefiting you?
When inheriting a new account, I have benefited greatly from Gong because I have the ability to listen to previous conversations prior to them being mine to understand the use case and health of the account. This ensures that my clients do not have to repeat previous conversations and that each meeting is a good use of everyone's time.
Recommendations to others considering the product:
If you struggle with capturing key points during meetings or coaching without live examples, Gong is a great solution that will close that gap for you and your organization.
Nothing else like it
What do you like best about the product?
Facilitates knowledge sharing and best practices effortlessly across the organization. I've never had anything else like this and it is absolutely eye-opening, especially as a new rep coming into a business. Instead of waiting around for colleagues to invite me to calls, I can train myself on Gong any time.
What do you dislike about the product?
I really don't have any complaints. Really novel product.
What problems is the product solving and how is that benefiting you?
Cutting ramp time significantly, decreasing sales cycle, facilitating learning.
Love Gong and everything they represent
What do you like best about the product?
Gong's AI is the best I have ever seen. I love that I can look up an individual word on a call and skip right to that point. Plus, I also love the stats they give you as far as filler words and phrases I use and how many times I've used them. Gong is my favorite coach.
What do you dislike about the product?
Only thing I wish they had was a way to easily get meeting links to customers after I have a meeting. Would be neat if it could connect to my email and with a click of a button copy any meeting recording instead of going through the gong app, clicking on the call, clicking get meeting link, copy link, and head back to my email.
What problems is the product solving and how is that benefiting you?
Gong has brought accountability, coaching, and collaboration to our sales team. Before we worked in silos and had no real way of recording and sharing our success and failures. Gong has now made this possible.
showing 4,581 - 4,590