Gong
Gong.ioExternal reviews
6,454 reviews
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Very easy to use
What do you like best about the product?
I love that Gong not only records calls but also makes call transcripts, which makes it very convenient to use when you do not want to listen to the whole call.
What do you dislike about the product?
The only thing I don't like would be, It's about 3-4 steps to get the sharable link of the call. I wish it was like 2 steps.
What problems is the product solving and how is that benefiting you?
I work in customer success, so I am meeting a lot and have to make notes after each call. Gong helps to refresh my memory of call and also its transcript feature saves a lot of time when making call notes.
Incredible service. Great Product.
What do you like best about the product?
It has helped our team grow internally as well as our sales by giving us a resource to learn from and document our fast based journey.
What do you dislike about the product?
I wish I could easily connect it to more phone calls and not just meetings.
What problems is the product solving and how is that benefiting you?
I am solving customer issues and product requirements. We are also looking at our sales approach and language what is working and what isn't. We have benefited by already making adjustments and seeing more positive responses in sales.
Incredible tools to master your conversational skills
What do you like best about the product?
Great/Useful Features: Patience calculator, talk ratio and ability to score calls
What do you dislike about the product?
Would like to see a feature where you could go back and rate a calls importance - a 5 star call could get automatically sent to team members. Would love the ability for my team and I to get an automated weekly email showing "your team's top calls of the week/month" so we have good calls to focus on.
What problems is the product solving and how is that benefiting you?
getting better at understanding my flaws over the phone, improving cadences etc.
Game changer
What do you like best about the product?
The simplicity is what keeps me coming back. Being able to see a full layout of a call before diving in is huge when the avg length is well over 45 mins. The adoption from the team has been great as well, they have jumped that the ability to see a full transcript of calls as well as search keywords within calls. Its been great to eliminate filler words and get more concise in wordings.
What do you dislike about the product?
It can be a little lacking on the APP(ios), has good functionality but at times is a bit cumbersome to navigate back and forth between sections. At times it's missing what is being said but this could be due to just the overall quality of the audio.
What problems is the product solving and how is that benefiting you?
Ability to see the full life cycles of our clients faster. The ability to comment in the call with a timestamp has been huge with getting CSMs on the right track and getting a bigger picture of whats going on.
Would also be great to have more functionality in the app with the Scorecards, I do this quite often but have to use the desktop to submit. WOuld rather the convenience of using the mobile app for this feature would take it to a whole new level.
Script functions a little jenky and would be better if it was in app as well, leaving the interface is sometimes a pain.
Would also be great to have more functionality in the app with the Scorecards, I do this quite often but have to use the desktop to submit. WOuld rather the convenience of using the mobile app for this feature would take it to a whole new level.
Script functions a little jenky and would be better if it was in app as well, leaving the interface is sometimes a pain.
Recommendations to others considering the product:
Dig in fast, don't wait, right out of the gate it was a great tool!
The best sales coaching and follow up solution.
What do you like best about the product?
The automation and ability to get automated feedback my discovery meetings have improved immensely from leveraging Gong
What do you dislike about the product?
Nothing love it. It’s a breeze to use and navigate.
What problems is the product solving and how is that benefiting you?
Sales Coaching
Prospect follow up
Speed up sales cylces
Prospect follow up
Speed up sales cylces
Recommendations to others considering the product:
If you sell you need this.
Gong is bliss
What do you like best about the product?
The fact that I can go and listen to my calls and have them analyzed is phenomenal
What do you dislike about the product?
Sometimes the transcripts are lacking, but, that probably has more to do with my mumbling
What problems is the product solving and how is that benefiting you?
Being able to analyze myself and improve
Best notes are reviewable notes
What do you like best about the product?
The ability to go back and confirm the notes you took were correct, also hear the tonality of a call from months ago.
What do you dislike about the product?
The search function, to find a call from you or a college
What problems is the product solving and how is that benefiting you?
Solving the miscommunication between notes and reality. To be able to review a call from a month ago the same day as an upcoming call, is invaluable. It has allowed me to re-cap a call better than i ever have and the prospect really appreciates the fact that you can repeat back to them on another call in their own words and terms.
Recommendations to others considering the product:
Well worth it for your sales and management team to get better and be more focused during calls.
Great for call reviews
What do you like best about the product?
Love the ability to share with others to conduct team call reviews. It is also great to be able to go back and check out the notes on your calls.
What do you dislike about the product?
Honestly, not very much. It's very easy to use.
What problems is the product solving and how is that benefiting you?
Call coaching and providing feedback for members on our success & sales teams.
Best sales enablement app ever.
What do you like best about the product?
Everything. I use this more than almost any other app, besides Salesforce and email. It is the best tool for salespeople to improve, win and be successful in general in sales.
What do you dislike about the product?
That I ever had to live before Gong existed.
What problems is the product solving and how is that benefiting you?
Call reviews, improve talk/listen ratio, notes, recap on calls, sending around demos that are recorded, marketing, sales training, sales process completion, sharing knowledge across our org between sales, engineering, etc.
Recommendations to others considering the product:
Get it. It will change your sales org.
If you do not have this for your sales team you are missing out!
What do you like best about the product?
Gong has become a necessity for today’s sales team. Not only does it let you review previous discovery calls and demos but it gives you analytics on your calls to let you see where you can make adjustments on your sales pitch.
What do you dislike about the product?
After using the platform for about 6 months I would say it is hard to find a weakness in the platform.
What problems is the product solving and how is that benefiting you?
Before using Gong I would always have to think back on what a customer said about a certain topic. Now I can go back and review the call and make sure I’m best prepared for the next call with a customer.
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