Gong
Gong.ioExternal reviews
6,454 reviews
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Helpful tool
What do you like best about the product?
I like the transcript feature the best. This helps me to hone in on a particular portion of the conversation that I'm looking for without having to take the time to listen to it. Many clients request that I send the call to them as well. This helps them train their teams without me having to repeat and do it again.
What do you dislike about the product?
There's nothing I dislike. The builders of Gong have thought of everything.
What problems is the product solving and how is that benefiting you?
I do a lot of follow-up with clients in result of calls with them. Gong allows me to ensure that my reachbacks are thorough. Gong also helps me know what has been discussed on other calls, including those with other colleagues.
Excellent Training tool for internal users and customers
What do you like best about the product?
I love the ability to share my recordings with customers and review them with colleagues. We constantly share calls with customers who help them understand their issues better and self-train. Gong also allows us to remain accountable with each other and can help onboard our newer employees quickly by listening and watching recordings where we resolved difficult cases.
What do you dislike about the product?
There is not much to dislike. Gong has been more helpful and the minor annoyance of the automated message that the call is recording is necessary.
What problems is the product solving and how is that benefiting you?
Our technical support team solves a vast assortment of issues and Gong has helped us quickly onboard newer members of our team. With so much product knowledge spread throughout our team with several of our internal teams having different areas of expertise, we can quickly share that knowledge through our Gong calls. This allows our whole team to quickly get to equal footing and learn our product quicker. Another benefit is that this limits the back and forth with the customer as well. When we share our Gong calls with customers, they can review these without having to ask the same questions multiple times.
Recommendations to others considering the product:
Extremely useful tool. Helps coach internal users wanting to learn the product better and our customers who can review our calls for further training.
Glofox Review
What do you like best about the product?
I like the fact that Gong can really help manage and coach our sales team. We have a very small team that is very interactive and so this really helps with coach and submitting answers and questions on call.
What do you dislike about the product?
There is not much that I dislike about Gong. This tool very helpful and any coaching and feedback we can get, the better. Also we work in 3 different countries where it is always hard to review calls with the team so the fact that you can add notes to a call is very helpful to coach and correct.
What problems is the product solving and how is that benefiting you?
Gong has improved our conversation rates and improved our conversations based on how smoothly they run. We know when to talk and how to improve not using filler words on calls.
Recommendations to others considering the product:
Use to coach up and help out your team. You can only get better by using this tool and improve your calls.
How Gong has helped my professional career
What do you like best about the product?
Being able to go back and listen, evaluate and review what you talked about is great. As well a how it breaks down the time for you and gives your great data.
What do you dislike about the product?
I have not used it for long but I haven't experienced any downsides as of now!
What problems is the product solving and how is that benefiting you?
Organization. Being able to go back and take notes on what you said or what a prospect has said is incredibly helpful.
Recommendations to others considering the product:
Use it!
Excellent platform with unreal capabilities that allow sales reps to perfect their craft
What do you like best about the product?
Gong is a tremendous asset for sales organizations who are looking to coach their reps to infinity and beyond... There are so many resources within the application that allow your reps to identify patterns on their own calls; listen to their colleague's best practices and learn from them, and overall improve their presence on the phone.
Upsides include detailed insights, the ability to share either whole calls or small snippets of calls, requesting feedback from peers and managers, as well as insights into your own statistics.
Upsides include detailed insights, the ability to share either whole calls or small snippets of calls, requesting feedback from peers and managers, as well as insights into your own statistics.
What do you dislike about the product?
I think there should be an option to compare your own stats against your teams in an anonymous fashion. Not sure if this is something a company or individuals can already adjust or not. Of course, the competitive aspect of sales is important but it would be helpful to know how you're performing against your team without necessarily seeing names (my opinion)!
What problems is the product solving and how is that benefiting you?
I'm solving how to improve my conversation flow; reduce filler words like 'um' and 'like'; identify patterns and trends to improve on; identify my patience, interactivity, and talk ratios on calls.
I have already seen an improvement in the aforementioned areas of improvement, as well as my tonality, pace of speaking, my flow of questioning, and being able to ask more relevant questions.
I have already seen an improvement in the aforementioned areas of improvement, as well as my tonality, pace of speaking, my flow of questioning, and being able to ask more relevant questions.
Valuable sales/marketing/product management tool
What do you like best about the product?
Amazing tool to capture voice of customer. Our internal stakeholders rely on the tool to hear directly from the market what they are looking for, how they like our platform and what are their challenges in their business. We tag each other internally in calls to quickly capture trends and sales management uses the recordings to coach our sales representatives. Our marketing team can evaluate the effectiveness of our messaging -- tracking whether our prospects fully understand the value our platform can bring to their business.
What do you dislike about the product?
Doesn't integrate with our RingCentral instance, but that is largely a matter of the RingCentral deployment we have. We also don't capture calls that are less than thirty seconds, that isn't a really large deal for us except to track the effectiveness of our sales development representatives, when calls can be high level pitches that don't always last thirty seconds. In addition, I've noticed that some transcripts can be incorrect, not largely incorrect but minor things that can throw us off when reviewing the calls.
What problems is the product solving and how is that benefiting you?
Voice of customer/prospect are readily available to all the stakeholders in our business. CEO, CTO, marketing/sales all listen to calls to better understand the needs of our customers. In our executive reviews and leadership meetings we will commonly use Gong calls to reinforce voice of customer and in sales meetings we will use the calls to coach our sales team.
Recommendations to others considering the product:
Great tool, don't hesitate to buy
Amazing tool for making easier communication with the leads and customers.
What do you like best about the product?
Recording functionality and the possibility to analyze results after the meeting.
I like the possibility to share the records with the internal group of users.
I like the possibility to search by text frames. This is awesome!
Amazing integration with Zoom!
I like the possibility to share the records with the internal group of users.
I like the possibility to search by text frames. This is awesome!
Amazing integration with Zoom!
What do you dislike about the product?
Sometimes the parsing of voice record into text is not excellent. That's something that makes sense to improve.
The design of UI can be better as for me. Too old as for me and make sense to invest a bit in material design or something like that.
The design of UI can be better as for me. Too old as for me and make sense to invest a bit in material design or something like that.
What problems is the product solving and how is that benefiting you?
I have the possibility to switched back to sensitive call and review it in details. It helps technically to solve a customer issue.
Nothing another to add.
Nothing another to add.
Recommendations to others considering the product:
Try it for demo first. Do a couple of calls with clients.
Try to analyze the calls. Switch bach to call after some time and listen to the call.
You will see the possibility to view the call in person. It will be easy to find needed information. Who talks about what, I think that's the best in this tool.
Also, try to share the call with some member of your organization. He will get a benefit from it. From my practice, I solved a lot of customer issues based on call recording after the meeting. Try to integrate it with another product like a zoom or hangouts. This will help you to understand functionality better. This is my recommendation.
Try to analyze the calls. Switch bach to call after some time and listen to the call.
You will see the possibility to view the call in person. It will be easy to find needed information. Who talks about what, I think that's the best in this tool.
Also, try to share the call with some member of your organization. He will get a benefit from it. From my practice, I solved a lot of customer issues based on call recording after the meeting. Try to integrate it with another product like a zoom or hangouts. This will help you to understand functionality better. This is my recommendation.
Amazing way to collect data and improve sales process
What do you like best about the product?
Amazing tool! Not only is it a great way to learn from your peers but its also great to review your calls and pick up on information that you might not have picked up on during the live call. Additionally, the data and insights are amazing! Gong has the ability to pick up key words that will remind you of next steps, topics covered as well as filler words that you use (no more um's!). It also gives great details on the % you talk vs the customer, how many questions you asked, patience and the interactivity. Also a great way to collaborate with team members and give/recieve feedback.
What do you dislike about the product?
Nothing, I am sure there is a lots of functionality that I don't even know how to use. As an AE, its does everything I need it to.
What problems is the product solving and how is that benefiting you?
Challenges that Gong helps overcome:
1) Forgetting curve - you can't remember everything from your call, easily go in and listen to it again to pick up on the little nuances to help you in your next call
2) Self reflection - use the stats to help you work on things like pausing, interactivity, filler words etc. Great way to bring attention to habits that you may not be aware of
3) Cross collaboration - allows you to collaborate - with Engineering and product teams so they can hear first hand what the customers are saying
4) Learning - excellent learning material for both new employees and senior employees. Especially great for teams located in different offices so that learnings are not just in a silo.
1) Forgetting curve - you can't remember everything from your call, easily go in and listen to it again to pick up on the little nuances to help you in your next call
2) Self reflection - use the stats to help you work on things like pausing, interactivity, filler words etc. Great way to bring attention to habits that you may not be aware of
3) Cross collaboration - allows you to collaborate - with Engineering and product teams so they can hear first hand what the customers are saying
4) Learning - excellent learning material for both new employees and senior employees. Especially great for teams located in different offices so that learnings are not just in a silo.
Recommendations to others considering the product:
This tool is life changing! I will never go to another company if they don't have Gong. Not only is it a great way to learn from your peers but its also great to review your calls and pick up on information that you might not have picked up on during the live call. Additionally, the data and insights are amazing! Gong has the ability to pick up key words that will remind you of next steps, topics covered as well as filler words that you use (no more um's!). It also gives great details on the % you talk vs the customer, how many questions you asked, patience and the interactivity. Also a great way to collaborate with team members and give/recieve feedback.
Awful Note Taker's Dream
What do you like best about the product?
Ease of use, accuracy and I love the transcripts. I'm an awful note taker and it helps me pay attention on calls and listen to calls/take notes at 2X speed later on.
In addition, I'm able to listen/learn from colleagues globally and I can easily search through the library by keywords.
In addition, I'm able to listen/learn from colleagues globally and I can easily search through the library by keywords.
What do you dislike about the product?
I'd love actionable recommendations based off my usage.
What problems is the product solving and how is that benefiting you?
Rep improvement, accurate note taking, knowledge sharing (clients and internal)
Amazing coaching tool
What do you like best about the product?
Easy searching functionality to find calls and meetings, I love the statistics inside the tool. It's built to provide sales managers/enablement/etc. with a ton of very easy-to-use coaching options.
What do you dislike about the product?
Gong creates so much awesome content & best practices, I wish we could have more meetings with our success managers where they share all of these best practices. Also, it's super expensive (but necessary)
What problems is the product solving and how is that benefiting you?
We really like the new scorecards which tie in to the overall coaching aspect that's biggest for me and our organization. Gong makes it very easy to find calls and review them.
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