Gong
Gong.ioExternal reviews
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Always Learning!
What do you like best about the product?
I love that Gong makes it easy and clear to hear both sides of the conversation when re-listening. They provide all the tools to speed up the call, jump to certain places based on topic, and add notes right at the point you would like top in the call.
What do you dislike about the product?
There is not much to complain about! The only thing I would have improved is the "robo" voice that let's the other party know the call will be recorded but our company has since gotten rid of that.
What problems is the product solving and how is that benefiting you?
We are having weekly call coaching's, more active listening on calls because we know we can go back and re-listen if we miss something, and we are prompted by Gong with recommendations.
Gong is fundamental for me to do my job- I didn't know what I was missing!
What do you like best about the product?
I love that Gong allows me to be present during my calls, and I can listen / relisten to capture key details later.I also like that Gong provides a record of truth (not that I have run into issues yet, but I have in the past!)
What do you dislike about the product?
I do not dislike anything, an improvement could be that sometimes I think I am logged out too frequently (not a big deal!)
What problems is the product solving and how is that benefiting you?
I mainly use Gong to relisten to my calls before I have a follow up call. I am able to create an executive summary using language my clients use.
Recommendations to others considering the product:
It is the best kept secret tool for sales people!
Where to start?!? This is the answer to a sales teams prayers!
What do you like best about the product?
I love how i can focus on my conversation with the client and not having to struggle trying to take notes and actively listen. If I missed something during the call I can later go back and fill in the blanks instead of trying to guess. It's helped me become aware of how I do not always following the 80/20 rule. It pulls keywords and even takes me to that part of the call when I click on it, making it convenient to not have to search through the call.
What do you dislike about the product?
Only downfall is really a user error and that is when I send the wrong link to a customer, but the positive side is they cannot access our version without having a user login.
What problems is the product solving and how is that benefiting you?
I've been able to walk into this new role with the confidence knowing that even tho I do not have my manager on the call in real time. I love how they can go back and give me tips and pointers on any part of my call... or I can email to them and proactively ask for help where I'm hitting road blocks.
One of the biggest benefits I've seen that's unique to the software is that when I forward the call, per request of the prospect, I can actually see when they open the call and are viewing it, IN REAL TIME!
One of the biggest benefits I've seen that's unique to the software is that when I forward the call, per request of the prospect, I can actually see when they open the call and are viewing it, IN REAL TIME!
Recommendations to others considering the product:
Think about the big picture and how it will help everyone in the org, from the BDR/sales team to management and even trainers to new hire trainees. This is really a tool to help everyone collaborate better in the organization utilizing the software.
Amazing tool for sales
What do you like best about the product?
- Analyzing my own calls
- Listening to colleagues' calls for comparison
- Coaching with my manager
- Easy to use throughout
- Stats for improvement and benchmarking vs team and industry
- AI for detecting topics in conversations
- Automatic recording
- Plugs into our tech stack
- Clear recording, no breaks/tech issues
- Listening to colleagues' calls for comparison
- Coaching with my manager
- Easy to use throughout
- Stats for improvement and benchmarking vs team and industry
- AI for detecting topics in conversations
- Automatic recording
- Plugs into our tech stack
- Clear recording, no breaks/tech issues
What do you dislike about the product?
The experience has been seamless so far! Only thing is one of my calls was not recorded automatically as planned, but that was probably a dial in issue on my part.
What problems is the product solving and how is that benefiting you?
- Improving my own pitch and talk tracks
- Listening to team's calls for comparison
- Stats that are automatically pulled so I can see areas of improvement
- Optimizing future calls and deals
- Suggestions/improvements in tool are useful
- Listening to team's calls for comparison
- Stats that are automatically pulled so I can see areas of improvement
- Optimizing future calls and deals
- Suggestions/improvements in tool are useful
Recommendations to others considering the product:
If you have a large sales team, especially with new members, that could benefit from this kind of tool I would definitely recommend it.
Gong has transformed our selling in large enterprise SaaS deals
What do you like best about the product?
leveraging gong with a growing sales team has been instrumental in sharing knowledge, dealing with facts versus opinions and flagging at risk deals earlier in the month and quarter to course correct where possible.
What do you dislike about the product?
Previously I disliked the ability to change the message at the time of meeting start on zoom. With the link now established on call set up, this has been resolved
What problems is the product solving and how is that benefiting you?
I am solving to scale a sales team across the US and Canada and soon the Uk. We are also a relatively new business and hearing directly from the voice of the customer, seeing reaction to presentations as well as being able to strategize with additional cross functional teams ahead of meetings with facts, not just the sales director opinion has helped me shrink our close times by 45 days.
Recommendations to others considering the product:
It was a piece of cake to implement. Salesforce was very simple to integrate and I can see my opportunities linked in SFDC as well as the new deal option in gong - that is a killer use case and undeniably, fantastic in transparency of deals, customer engagement and accurate forecasting.
GONG has helped me accelerate my progress as a salesperson
What do you like best about the product?
Gong has made my life easier in multiple ways. The transcription feature has removed the need for note taking while speaking during calls and focus my conversations on the customer. It seamlessly organizes topics, points of interest and action items, giving me instant access to any crucial information instead of having to go back and listen to entire calls or scramble through my notes.
I also love how Gong helped my identify my strengths and weaknesses on my calls, such as talk ratios, number of questions asked, and even small things like pauses which can really influence the flow of the conversation.
I also love how Gong helped my identify my strengths and weaknesses on my calls, such as talk ratios, number of questions asked, and even small things like pauses which can really influence the flow of the conversation.
What do you dislike about the product?
It's difficult to think of something I dislike about using this tool, but sometimes the transcripts are not accurate and show random words, even though I felt they sounded pretty clear on the call. I believe this feature will improve overtime as the AI develops.
What problems is the product solving and how is that benefiting you?
I'm definitely saving a lot more time, without having to go back and listen to entire calls and have quick access to the specific information I'm looking fore.
I am also having much more fluid conversations without the need for note taking.
I am also having much more fluid conversations without the need for note taking.
Recommendations to others considering the product:
Make sure you take the time to go through all the self training resources and leverage their customer success team to make the best use of the tool.
Gong has proven to me to be a valuable tool for capturing value and gaining insights of my calls
What do you like best about the product?
Once a call is finished you are able to see a transcript of the call which includes identified key talking points on subjects you would expect to have covered. You can go back to ensure that you really understood the gist of the conversation to better prepare for the next steps.
Beforehand I was taking notes by hand while trying to pay attention to the call at the same time. While I was able to think I recalled correctly parts of the conversation, there was no way to know for sure.
I have used the ability to share splices of a call to send specific customer stories to other team member to ask for advice or share interesting insights.
Beforehand I was taking notes by hand while trying to pay attention to the call at the same time. While I was able to think I recalled correctly parts of the conversation, there was no way to know for sure.
I have used the ability to share splices of a call to send specific customer stories to other team member to ask for advice or share interesting insights.
What do you dislike about the product?
There is nothing I dislike. I think that it works quote well.
There is a challenge when using it with Google Meet as the Google API will end the call if someone opts out of recording. We avoid that by using it with Zoom and in that scenario if someone opts out it simply doesn' record, but it does allow the call to go forward.
I find that adoption can be an issue if you don't have sales leaders buying in and actively encouraging their teams to use Gong.
There is a challenge when using it with Google Meet as the Google API will end the call if someone opts out of recording. We avoid that by using it with Zoom and in that scenario if someone opts out it simply doesn' record, but it does allow the call to go forward.
I find that adoption can be an issue if you don't have sales leaders buying in and actively encouraging their teams to use Gong.
What problems is the product solving and how is that benefiting you?
Gong helps ensure that you can prepare good notes for post-call followup, become more aware of talking to much or too long and importantly being too anxious to fill the silence. It is important to allow others to think through and consider their responses and sales people have a tendency to want to jump in and fill the silence. Gong helps adjust this behaviour.
I'm able to be more thoughtful about how I progress a call and this leads to better results.
This has become more important as we are shifting much more of our customer interactions to be video conferences rather than face to face meetings in order to help slow down the spread of COVID-19 and minimize the risk and exposure to employees, partners and prospects.
I'm able to be more thoughtful about how I progress a call and this leads to better results.
This has become more important as we are shifting much more of our customer interactions to be video conferences rather than face to face meetings in order to help slow down the spread of COVID-19 and minimize the risk and exposure to employees, partners and prospects.
Recommendations to others considering the product:
Be sure to look at their online content. They are bringing great insights to light in their podcast, Facebook content and LinkedIn content. This is a company that appears to be dedicated to the entire ecosystem of employees, customers and customers of customers.
Excellent Tool for Sales Professionals
What do you like best about the product?
I love the data analytics provided for each call. The ability to see how you engage with your customers and prospects really helps you to hone in on what is really important and what could be cut out.
What do you dislike about the product?
I am new to Gong and haven't found anything that I dislike enough to mention here.
What problems is the product solving and how is that benefiting you?
When you have the ability to review calls minutes after they have taken place you can learn from the call while it is still fresh on your mind. I love how it breaks the call into categories and shows you what percentage of the time you speak vs your customers or prospects. That is valuable information that we just haven't had until now.
Recommendations to others considering the product:
This is the data tool you will love to have as a Sales Professional! Easy to use and the insights it provides are extremely valuable for improving one's sales skills!
Gong Review
What do you like best about the product?
I love Gong because it is easy to use, and visibility into statistics is amazing. I used this as coaching tool when I was a SDR manager and my team loved it because they could follow along with feedback as the call was going. As a manage I build out a report with specific filters that I would have sent to me daily to have more foresight into what my reps were struggling with.
What do you dislike about the product?
Nothing, this is the best revenue intelligence I have ever used!
What problems is the product solving and how is that benefiting you?
No problems! Gong allows managers to coach more, reps be able to self coach more all while recognizing a reps potential strength or weakness.
Best Tool For Sales Demo Improvement
What do you like best about the product?
I love the ability to listen for key talking points and questions. It makes it so simple to score calls and give your reps the ability to constantly improve.
What do you dislike about the product?
I really haven't experienced anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
We were having a hard time figuring out the reasons that deals of a particular size were not crossing the finish line. We were able to identify a messaging and delivery problem in our demo, and we were able to adjust the talking points. We found immediate success, by making the changes.
Recommendations to others considering the product:
Take the time to set it up completely. If you do, will gain incredibly valuable insight on nearly every call.
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