Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great platform for sales enablement!
What do you like best about the product?
I like that calls are recorded and available to all members of the team. This gives everyone insight into the process of each sale account's process. The analytics for every section and topic of each call are also very helpful. I like the timeline feature, which chronologically details each part of the sales process, you can very easily dive into the process and see how things are going for the account.
What do you dislike about the product?
Gong has an intense brand. While I personally understand that this is their culture, I can see how it might be difficult for some teams and industries to take the platform seriously. Structurally, I don't have any dislikes about the platform itself.
What problems is the product solving and how is that benefiting you?
Gong solved schedule conflicts by making call recordings available to all members of our sales team. We're also given really in-depth feedback on all calls without managers having to be on each call.
The product does exactly what I need
What do you like best about the product?
Gong auto recording and joining my calls across different videoconference systems (Zoom, Webex) allows me to keep track of client work despite their different technical requirements
What do you dislike about the product?
Not much, I like the system! It does what I need
What problems is the product solving and how is that benefiting you?
Keeping track of client promises and integration commitments with transcripts
Recommendations to others considering the product:
Make sure your VC system can be joined by Gong Recorder before buying
Incredible tool for any sales person
What do you like best about the product?
I love the ability to search by keywords
What do you dislike about the product?
Not too much to dislike if I'm being honest
What problems is the product solving and how is that benefiting you?
The benefits are that I can easily find the soundbites that I need in order to completely refresh my memory as sometimes note taking is sloppy and not as rich.
Recommendations to others considering the product:
This is an exceptional tool that honestly I really can't live without at this point. If you're looking for a tool that really can help accelerate pipeline this one is it.
Sales analytics at it's finest
What do you like best about the product?
I can review all my calls. If I ever forget to input notes into Salesforce I don't need to stress about it as Gong has all the info in it.
What do you dislike about the product?
Nothing really. If I had something negative to say it would maybe be better feedback, but it's amazing.
What problems is the product solving and how is that benefiting you?
No longer have to take super in-depth notes. I can rely on Gong. I can learn about myself and in a way coach myself. My team also does a weekly call where everyone will listen to the one call and get feedback on their call, what went well, improvements, etc.
Recommendations to others considering the product:
It is incredible. Totally worth the money. The Gong.io people are remarkable as well. We use it for training and onboarding as well.
Great tool, easy to use, & super efficient
What do you like best about the product?
Gong is a super efficient call coaching tool. Whether you're reviewing senior reps or junior SDRs, this tool helps you dive into every calls pros and cons. The tool is also super easy to use and provides a great UI/UX. Finally working with their ProServ team was a great experience smart and efficient people. Would try and get this tool at every company I work at. Wouldn't recommend any call coaching solution other than Gong.
What do you dislike about the product?
I really can't think of anything. It's all pretty easy to get used to. If you're not creating efficient filters though than you are wasting the tools true potential. ProServ helped us create those, after one 30 min meeting I figure out how to do it myself. I do wish there was a netlfix like feature where after listening to one call it prompted another call as an SDR manager who listens to a bunch at a single time.
What problems is the product solving and how is that benefiting you?
Call coaching, sales training, analytics
Amazing tool which really helped me to succeed
What do you like best about the product?
I think that transcribes the interviews, it also helps me to connect with clients in the moment instead of trying to juggle the interaction and write notes at the same time. It's really a perfect opportunity for potential recruits, removing the need for a supervisor to shadow. But then, go to the call log and connect to calls on a single subject on intent.
What do you dislike about the product?
The voice recorded for this call takes almost too long to fit right in sometimes on calls. Whilst the ask full report is an enormous asset, it is not great and translates what has been said into another word after it has been typed on. Typically speaking, I will work about what was supposed to have been, and actually go back to listening to the tape in question.
What problems is the product solving and how is that benefiting you?
Gong can help resolve the potential miscommunication problem both internally as well as with the main client. It is really useful to be able to monitor client experiences with my staff effortlessly, and to save time to discussion recaps. Gong also still helps mostly with booking current employees, as past calls can be reviewed and That I can hand choice which sort of people I feel is more valuable.
Recommendations to others considering the product:
I'm not sure what's out there, now i've used this one at two businesses and consider it useful as a selling supporting tool, and thus a way for stakeholders to determine business strategies.
I like the experience using Gong because I can see everything about my calls
What do you like best about the product?
The experiences using Gong because I can see everything about my calls
What do you dislike about the product?
Nothing at all, I don't have any concern about the system
What problems is the product solving and how is that benefiting you?
I like to see the details of my call at any time
Recommendations to others considering the product:
We need to make sure about the options available through these apps
Gong helped me quickly improve the quality of the services I provide my clients
What do you like best about the product?
The conversation recordings and analytics allow me to review client engagements, identify points of improvement, and share them with peers for feedback. I appreciate that the platform is integrated with our CRM, which allows us to link to call recordings from client records.
What do you dislike about the product?
Recordings are not always available immediately after the call, which can delay peer conversations. Another challenge is the lack of training on platform features. For instance, I recently found out that Gong allows notetaking and sharing, a feature that is not widely known or understood at our organization.
What problems is the product solving and how is that benefiting you?
I improved the clarity and focus of my phone conversations with clients. For instance, my background as an analyst often leads me to speak for a long time without asking clients clarification or engagement questions. Gong analytics help me better understand the shape of those conversations and identify opportunities to have client share their side of the story. Gong also helped me improve the pace and quality of the information I provide clients. When I first turned on the analytics, I learned that I say the word "so" an average of four times a minute!
A product I use DAILY!
What do you like best about the product?
Listening to my own calls...batting practice is important!
What do you dislike about the product?
"This call is being recorded" voice in the beginning. Understand it's needed, but can be distracting/off-putting for some customers.
What problems is the product solving and how is that benefiting you?
Pitfalls in my listening skills! We cannot remember anything (in life) -- Gong helps take the worry out of potentially forgetting something a client said.
Recommendations to others considering the product:
It's awesome for personal use AND 1:1 coaching!
Perspective from a Sales rep
What do you like best about the product?
I love the fact that my calls get transcribed, which allows me to pay full attention to my customer. I'll still jot down the occasional note, but Gong has changed the way that I run each sales call. My conversations are much more fluid now that I don't have to stop abruptly to take down notes, instead I will just write down some key words and look at the transcript later or listen to the call recording.
From a coaching perspective, it also allows me to be more aware of my word choices, any redundant phrases that I use(uh, um, yeah, so..., etc) as well as my talk ratio. I do feel like it is a tool that allows me to be a better sales rep and communicate with my customers better.
From a coaching perspective, it also allows me to be more aware of my word choices, any redundant phrases that I use(uh, um, yeah, so..., etc) as well as my talk ratio. I do feel like it is a tool that allows me to be a better sales rep and communicate with my customers better.
What do you dislike about the product?
I understand that there are limitations to the call transcripts, but sometimes the transcripts record the words wrong(could be because either myself or the customer is mumbling). There have been times where it is off and I have to go off of memory to jot down the notes after. That being said, 9 times out of 10 it is very accurate.
What problems is the product solving and how is that benefiting you?
For me, the problem I am trying to solve is that I want to be able to give my customers full focus when having a conversation and not stopping the conversation abruptly to jot down a note. A extra benefit that I found that I did not think of before is that I can go over a call and find things that I did not catch before.
showing 4,521 - 4,530