Gong
Gong.ioExternal reviews
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Useful sales learning tool
What do you like best about the product?
Listening to calls form others on my team
What do you dislike about the product?
Handful of times the calls from the day before don't transfer
What problems is the product solving and how is that benefiting you?
Learning what works and what doesn't work for sales calls, how to work around common objections
Good Experience with Gong
What do you like best about the product?
Most of the time Gong is able to pick up on the topics talked about during the conversations which helps pinpoint the time segment I'm trying to reference or review.
What do you dislike about the product?
Sometimes the ending of calls isn't recorded.
What problems is the product solving and how is that benefiting you?
Being able to notice a shift in my tone during a call that was or wasn't successful is really helpful.
Recommendations to others considering the product:
If you have access to Gong take advantage!
One of the best tools for any sales organisation
What do you like best about the product?
Transcription of calls allows for quick searches to be made on relevant topics, keywords, and zero in on the part of the conversation you wish to analyse. Understanding where you're spending more or less time than you should in conversations by topic is a huge win and very insightful.
What do you dislike about the product?
Transcription could be a lot more accurate, flexibility on Gong's name outside of the 'Recorder by Gong', and more insights into industry related insights would be fantastic.
We're a small org with only 7 seats, so I'm not surprised we're not getting any decent support. But sometimes it takes weeks to get a simple answer from the support team on a basic question, and it leaves a sour taste.
We're a small org with only 7 seats, so I'm not surprised we're not getting any decent support. But sometimes it takes weeks to get a simple answer from the support team on a basic question, and it leaves a sour taste.
What problems is the product solving and how is that benefiting you?
As a sales rep, I benefit greatly from being able to go back to those 'amazing' calls and realise where I fell short, and why. When in back-to-back meetings, it can be difficult to recall details of the conversation across 3 meetings, but with Gong, we can go and pick out the key challenges and pain points discussed and utilise that throughout the sales cycle.
Sharing the recordings with prospects helps your champions to sell internally as well.
Sharing the recordings with prospects helps your champions to sell internally as well.
Gong is one of the best call recorders I've used
What do you like best about the product?
How it breaks down the call in an easy to read format
What do you dislike about the product?
Some calls can take a little while to load
What problems is the product solving and how is that benefiting you?
Bettering my sales calls by being able to listen to them with Gong
Great for call feedback
What do you like best about the product?
I like how gong picks up on key phrases and topics you mention in your call for later review.
What do you dislike about the product?
I haven't had any problems so far, seems like a solid platform with lots of tools.
What problems is the product solving and how is that benefiting you?
Gong allows our team to train new members quickly and efficiently. We can store goods calls for them to review.
One of the best tools for helping new sales reps improve quickly
What do you like best about the product?
The transcription tool is incredibly helpful when I'm short on time and need to skim or do a search within a call for a particular keyword or phrase
What do you dislike about the product?
It can sometimes be difficult to locate a call since calls can appear under different call owners in the case of a live transfer.
What problems is the product solving and how is that benefiting you?
Gong is one of the best tools for helping new sales reps improve quickly because it allows me to review calls of younger reps in my spare time, rather than needing to invest time to call shadow.
Great for Reflection and Learning
What do you like best about the product?
I really like that Gong let's me know key metrics on my performance and where I need to improve on in my calls.
What do you dislike about the product?
The interactivity is really not accurate on Gong. Maybe if it had a different threshold or ranked interactivity based on the number of questions I asked.
What problems is the product solving and how is that benefiting you?
It really helps to go back into my calls and see where I stand and can improve. Sometimes I'll think I talked way too much, but really it wasn't that bad and other times I'm like oh wow okay this was great and really there are some key improvements I can make.
Gong is a huge game changer
What do you like best about the product?
I love that the conversation not only logs but sends action items. We spend a lot of time on the phone daily and sometimes it's hard to remember everything you said to each customer. The fact that gong will send over the action items from the phone call and the minute indicator of when different things were said throughout the conversation is a huge advantage.
What do you dislike about the product?
Sometimes there's a delay in the automated this call will be recorded and it can make for an awkward pause between the callers.
What problems is the product solving and how is that benefiting you?
I'm learning more about how to improve my conversations and ensure that I am staying on subject and matching tone to the given converatio.
I didn't even know I needed this until I started using it
What do you like best about the product?
It allows me to search for words I used, points out words I'm over-using, and is super easy to integrate with Zoom calls. I also love that I can share particular snippets with colleagues.
What do you dislike about the product?
I don't have something I truly dislike about it. Sometimes the speech-to-text transcription of the call is a bit off but that's about it. That kind of thing is always a work in progress, so it's not a huge deal for me.
What problems is the product solving and how is that benefiting you?
Quality assurance of calls, note-taking, and a repository of screen recordings of bugs customers are experiencing.
Gong is a must for organizational transparency and sharing of ideas!
What do you like best about the product?
That Gong can integrate with Zoom to record and analyze every call that any sales rep makes within my organization. Whether it be for general transparency to see what my colleagues are doing, providing training material for new hires (listening to must hear client calls), providing metrics on my calls, allowing interdepartmental collaboration with different teams (our product team can be notified via Gong with clients mention certain keywords so they can develop new ideas), and for me to overall never run out of creative material when it comes to hosting calls.
What do you dislike about the product?
The transcripts can be messy, and the topics referenced during these calls aren't very accurate, but that may be expected. Additionally, it's a shame that call links expire after a certain number of days after sharing with a client in case they want to reference that same link a few weeks later. Additionally, it can be difficult to searching for calls if focused more on the client type since the default seems to be finding calls via the colleague name.
What problems is the product solving and how is that benefiting you?
Organizational transparency, creating a repository of training material and a reference for client interaction, a platform for management to review a report's work, the ability to host/share calls with client's after a meeting, creating metrics surrounding an individual's calls, and interdepartmental communication/collaboration.
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