Gong
Gong.ioExternal reviews
6,450 reviews
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Helps streamline and stay on top of things so no opportunity slips through the cracks.
What do you like best about the product?
Love how Gong shows talk time during a call and summarizes the discussion and action items.
What do you dislike about the product?
Gong is on top of opps, good bad or ugly, so you will get notifications on bad deals.
What problems is the product solving and how is that benefiting you?
Reviewing calls and keeping sales moving forward.
Gong Greatly Enhances My Work Flow
What do you like best about the product?
The meeting reviews and email generator!
What do you dislike about the product?
It is not connected to our CRM and email system, I would love to see how we could enhance emails based on previous purchases etc.
What problems is the product solving and how is that benefiting you?
Allowing me to focus on calls, as they create a review with the key takeaways and next steps instead of trying to figure it out alone
Excellent solution
What do you like best about the product?
Helps speed up my sales process. Love that I can use AI to help with emails after the meeting. Gong is great at keeping me organisationed and it saves all those hours of typing up meeting notes. It's all in Gong ready for me at any time. My colleagues love it as they are kept in the loop and it makes for an easier working environement. Gong is easy to use and there aren't many days that I don't use it.
What do you dislike about the product?
Forecasting isn't as easy as Clari but it's got far more features so it makes up for that.
What problems is the product solving and how is that benefiting you?
Saves time writing meeting notes, helps with fup emails after meetings. Good for forecasting and making sure your organised.
Gong has been a life changer for me, upping my work productivity by 100%
What do you like best about the product?
The Gong platform is exceptionally user-friendly and straightforward to implement. I would like to express my gratitude to Chip Grossman, and Lana Oleary for the exemplary customer support provided, which has greatly facilitated the training process for both myself and my team. I utilize Gong for assistance during all my meetings with clients. I greatly appreciate that my meetings are recorded and accompanied by concise and clear notes for follow-up. Additionally, I find great value in employing the AI-generated questions, as they assist me in evaluating my calls, highlighting positive aspects, and offering constructive criticism to enhance my performance in future meetings.
What do you dislike about the product?
I would greatly appreciate assistance in refining my emails to reduce my reliance on external sources for additional support.
What problems is the product solving and how is that benefiting you?
The loss of potential customers which may be attributed to inadequate follow-up procedures, lack of structured meeting agendas, and suboptimal productivity levels.
Best
What do you like best about the product?
Gong is one of the best applications I have had the pleasure of working with. It is an excellent application for self-development and provides a valuable learning platform. By using Gong, we can listen to our own calls and identify areas for improvement. We can also share calls with experts to receive feedback.
What do you dislike about the product?
Nothing such thing to dislike the applacation
What problems is the product solving and how is that benefiting you?
It helps in self development
Extremely useful and user friendly tool for call captures
What do you like best about the product?
The AI tool that summarizes the bullet points in the agenda and the summary of follow up items
What do you dislike about the product?
I think the AI tool could be improved. I still keep manual notes and use the Gong notes as a gut check, not the end all be all for full reliability.
What problems is the product solving and how is that benefiting you?
summarizing calls so I can have an additional source of information in maintaining customer profiles
Best safety net and back up tool for your business.
What do you like best about the product?
How accurate the summary, transcript & information is. It may take a few minutes to upload but I use gong daily and I genuinely love the product.
What do you dislike about the product?
Just the session time out and upload time.
What problems is the product solving and how is that benefiting you?
generating a summary of my calls, making it simple to keep track of every call on an account and with a customer.
Helpful and efficient
What do you like best about the product?
I love how Gong takes notes on my meetings. It feels like I have a lovely virtual assistant to remember all the little details so I can be focused on bigger picture.
What do you dislike about the product?
Somtimes the notes that Gong takes aren't exactly correct. It isn't a big deal but occasionally it can interept something either I or someon on my call says diffferently than intended.
What problems is the product solving and how is that benefiting you?
Gong helps to keep me focused on big picture and be present on my calls, knowing that it will catch the summary and main points of the call.
Great intel tool for Product Marketers
What do you like best about the product?
Gong is a great way to ensure our marketing team is on the pulse of our prospective and existing customers, at scale. Before we'd try to sit in on sales calls, but it was an organizing nightmare and hard to go back to reference call details or share snippets with others. Gong is a game-changer for me as a product marketer in better understanding our prospects pain points in their own language, what objections and questions they have, and how our messaging is resonating. That's just from the basic features, we're just scratching the surface in terms of what the tool can do.
What do you dislike about the product?
The transcription has gotten better but still isn't quite as good as I'd hope. And similar with the tools like text recognition from screen sharing (e.g. for searching for calls where salespeople are using specific marketing assets). It's a great idea but often misses a fair amount of those calls when searching.
What problems is the product solving and how is that benefiting you?
Giving the marketing team much wider and deeper insight into our prospective & existing customers, which is key for us to ensure tailored messaging, among many other things.
Highly effective and helpful!
What do you like best about the product?
It's a super helpful tool when reviewing my personal calls, as well as my mentees. The site itself is very easy to navigate.
What do you dislike about the product?
Perhaps an explanation of each of the options so all users can easily understand it.
What problems is the product solving and how is that benefiting you?
Helps me analyzie my own and others sales techniques. gives accurate feedback and tips.
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