Gong
Gong.ioExternal reviews
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Excellent service
What do you like best about the product?
Easy to track key words in calls, efficient way to manage activity, and choose trackers to accurately determine conversation topics across a large data set. Really like the deal touchpoint function. Calls record easily also.
What do you dislike about the product?
Sometimes, calls can be uploaded on to Gong quite slowly. No major issues however.
What problems is the product solving and how is that benefiting you?
- Can easily track activity and find calls quickly using key word trackers
Love the helpful suggestions on how to improve my sales pitch and listen more
What do you like best about the product?
The best thing about Gong is it helps you overcome any natural tendencies to pitch your product in sales and encourages you to more actively listen to customers and understand their needs, through continuous coaching and feedback. Helping me balance the listening aspect of my calls have improved my sales numbers, deal sizes, and ultimately increased my customers satisfaction.
What do you dislike about the product?
I wish that we had more in depth options for sharing and editing video recordings of the presentations. The capabilities already there exceed other solutions capabilities, but I feel like with a few more added options for editing recordings and sharing them with others this would be better than perfect!
What problems is the product solving and how is that benefiting you?
Capturing information that I can't manually take notes on easily and being able to re-listen to discover calls with the ability to quickly search for terms has been a huge benefit.
It's made my deal descriptions when I write up action plans for customers and statements of work much more detailed and valuable to them.
It's made my deal descriptions when I write up action plans for customers and statements of work much more detailed and valuable to them.
Recommendations to others considering the product:
Do it now!
Gong saved my life
What do you like best about the product?
Ability to search calls by people, keywords, stages, hashtags, etc. and read call transcripts! Transcripts are so useful for pulling details without having to listen through the entire call.
What do you dislike about the product?
I can't think of anything - I on-boarded remotely and don't know what I would've done without Gong!
What problems is the product solving and how is that benefiting you?
I on-boarded using Gong used it to shadow my teammates calls, listen through how they word/phrase/relay their knowledge on the phone which helped me craft my own persona and pitch and as a team, we use it to relay information about sales calls to colleagues and managers, keep track of improvement, review calls as a team, receive and implement sales coaching, involve other departments in our calls, etc.
Good Stuff
What do you like best about the product?
How quickly it works - talk ratio - organizing of talk topics
What do you dislike about the product?
Would be nice if there was an option to have calls transcribed.
What problems is the product solving and how is that benefiting you?
Problem: ability to delete accidentally recorded calls
Benefits: transparency on calls - enhanced training
Benefits: transparency on calls - enhanced training
Super user friendly and helpful!
What do you like best about the product?
Having access to my colleagues' calls is very helpful from a learning perspective.
What do you dislike about the product?
The library can be quite vast-- the system requires segmentation to be leveraged best.
What problems is the product solving and how is that benefiting you?
Access to talk tracks, the ability to revisit customer calls when crafting follow up.
Great way to learn and improve on my sales skills, especially while working from home
What do you like best about the product?
Listening back to my coworkers and my calls to supplement for being in the office and for extra learning.
What do you dislike about the product?
Sometimes hard to find calls and sometimes there's a slow upload but that's probably our phone system.
What problems is the product solving and how is that benefiting you?
Being able to listen to my coworkers calls even while away from the office, and listening to calls based on which competitors are involved in the conversation
Helpful for the BDR role
What do you like best about the product?
The ability to hear the call and be able to locate opportunities for improvement with the conversations I am having with Prospects. I like that I can see different places where I might not have considered areas of concern, for example: How much I might be talking over a prospect, or how many times I've said something. I also like that I can get information about specifics they may have mentioned for example how many times they asked about or referred to pricing.
What do you dislike about the product?
I wish the calls were available sooner to listen to, so if I've missed information during the call I could immediately get it.
What problems is the product solving and how is that benefiting you?
By using Gong, I've been able to spend time reflecting and analyzing my own calls, without having to wait for direct coaching from my manager.
Great Asset!
What do you like best about the product?
I am an aggressive sales person. I talk a long time to my clients. Often, I'll need to have a few calls with them before closing. Ican quickly pull up my Gong and listen to my call,even jump to locations of the call that store certain info. This gives me fresh knowledge of the client leading into my next call (as, I speak with 100s of people, but they don't need to know that or feel that I don't remember their details). I'd consider this a competitive advantage for me and it has paid off in my sales numbers. Additionally, we pull these calls as a sales team and learn and grow from them.
What do you dislike about the product?
I wish I could access the call immediately after the call.
What problems is the product solving and how is that benefiting you?
I get access to key info from a previous client, so i can close the sale. I've benefited in the form of more sales closings.
Recommendations to others considering the product:
Fantastic ROI!! Great asset !
Incredible depth, great features
What do you like best about the product?
Metrics to review areas of opportunity on calls, accurate call transcripts, ability to search key terms, ease of use
What do you dislike about the product?
There isn't anything about Gong that I dislike so far
What problems is the product solving and how is that benefiting you?
metrics, SDR > AE handoff, accuracy of notation from meetings
Best training resource for any Sales Rep!
What do you like best about the product?
Whether you are just starting your sales career or are an experienced sales rep Gong is one of the best training resources out there. Being able to go back and listen to calls as well as look at my call statistics has improved my sales skills tremendously.
What do you dislike about the product?
There is nothing to dislike about Gong!!
What problems is the product solving and how is that benefiting you?
Gong has helped me to ask better questions and spend less time talking and more time understanding the prospect's needs. One of the most valuable statistics I look at after every call is my talk ratio.
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