Gong
Gong.ioExternal reviews
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The best sales effectiveness tool
What do you like best about the product?
What I like the best about gong is how instant the calls record and how collaborative the platform allows for feedback.
What do you dislike about the product?
Not all of the calls record or some are one sided so you can't hear the entire conversation.
What problems is the product solving and how is that benefiting you?
Gong helps with training and putting talk tracks into action. At my organization we are constantly trying to get better on the phones and gong is a productive tool to help us do so.
Enhances my engagements
What do you like best about the product?
The best thing about Going is that I can focus on the conversation I'm having instead of writing everything down .
What do you dislike about the product?
Nothing I can think of at the moment. Gong is very useful.
What problems is the product solving and how is that benefiting you?
Being able to go back and listen to the specific words the prospect is using is a game changer with follow-up. I often find things I missed the first time.
Great product for my company
What do you like best about the product?
Helps develop my professional growth in sales. All of the tools and analytics that can be used in Gong are amazing, Highly recommend!
What do you dislike about the product?
I love everything about Gong! I would highly recommend it.
What problems is the product solving and how is that benefiting you?
Helping small business owners find the right solution to help run their business effectively.
Recommendations to others considering the product:
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Business Development Representative
What do you like best about the product?
Gong is a great tool to use as a way to help you improve and learn from your mistakes. I leverage Gong as a form of critiquing myself so that I know what areas I need to work on, in order to communicate more effectively. While using Gong, I have been able to set more meetings and improve my sales pitch.
What do you dislike about the product?
Nothing at all, I have full control and access to call I make on daily bases.
What problems is the product solving and how is that benefiting you?
Being able to improve my sales pitch and communicate more effectively.
Recommendations to others considering the product:
Make sure you utilize the features this tool offers. It can make your sales career more efficient and effective
Gong - Sales Development Representative
What do you like best about the product?
I love how Gong helps not only with aiding us as Sales Development Representatives in trainings, but also in accountability.
What do you dislike about the product?
Honestly, I don't dislike anything really. The user mainframe could be a little more navigable but besides that, overall great product.
What problems is the product solving and how is that benefiting you?
Our CRM had some glitches, and as a result, my effort with one specific potential customer was lost. Another Salesman stumbled onto the already hot opportunity fit, and as a result got them closed in record time, however my information was no where to be found. Gong had recorded my original calls to the office, and as a result, I was granted to revenue because of Gong's recording capability.
Great analysis tools
What do you like best about the product?
I love how you can search for keywords that were said in different calls. It allows me to create reports and analyze what types of conversations we are having on an organizational level.
What do you dislike about the product?
The lag from the call being completed to call being transcribed and analyzed.
What problems is the product solving and how is that benefiting you?
When conversations come up about features that customers are requesting, I am able to search for the conversations that that feature is brought up in. It allows me to come to the table with data as to how this impacts our customers.
Saves me so much time, love the valuable insights!
What do you like best about the product?
For me, Gong gives me the ability to be in the moment with my conversations and not have to worry about getting all the important information that we are discussing into my notes. I also enjoy being able to share the call or a snippet with my team or with the customer. Recently, I have been using some of the insights with email to also see large points of interaction. This has helped a lot with some accounts that I recently took over and needed to get more background on.
What do you dislike about the product?
At this point, there aren't any features that I haven't enjoyed using or had any issues with. I think Gong is great!!
I suppose there are a lot of features I may not be using because I don't have a full understanding of all the features.
I suppose there are a lot of features I may not be using because I don't have a full understanding of all the features.
What problems is the product solving and how is that benefiting you?
On a larger scale, it's helping our managers give better feedback or have more insights into conversations and progress with opportunities. For Reps, its a great want to have a more historical context with all the conversations, as well as the quality of the conversations that are being had.
Recommendations to others considering the product:
Highly recommend Gong, if you are considering using it, go for it!
Gong has been a great tool for my team to learn from one another, especially while we've been remote
What do you like best about the product?
I love that you can comment on other's recordings. It is super useful that I can send a call to someone on our sales development team and they can directly give me feedback there and "grade" the call. It is also useful to see the percentage of time that I speak - good to reflect on that after the call is over and see how I can improve next time.
What do you dislike about the product?
I dislike that I get an email every time a call has been uploaded to Gong. If I want to look for that call I can just search it within Gong. Getting an email clutters my inbox and seems unnecessary. I don't think the recommendations that Gong makes are super helpful either because everyone in sales kind of has a different mindset and tactics that work best for them. So it's hard to give generalized advice when everyone has their own style.
What problems is the product solving and how is that benefiting you?
As said above, this has been extremely helpful while working remote because we aren't able to hear each other on the phone every day like we used to when we were in the office.
Gong Review
What do you like best about the product?
Transcript feature as well as the ability to search for particular time frames (conversations)
What do you dislike about the product?
Wish it was easier to search for clients.
What problems is the product solving and how is that benefiting you?
Talk ratio!! How much I speak vs how much the client speaks. Hindsight is always helpful.
Gong is a great tool for companies who want to stay close to their customers!
What do you like best about the product?
The ability to pick out keywords and find trends in sales demos.
What do you dislike about the product?
It could be more user friendly in creating filters and finding specific calls.
What problems is the product solving and how is that benefiting you?
Our entire company is closer to our customers because we use Gong. People in our Product department are able to access trends simply because of demos our sales team is hosting, which happens daily.
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