Gong
Gong.ioExternal reviews
6,453 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Making being a manger Easy
What do you like best about the product?
I like that I can playback the speed of the call - it can be intimidating to have 6+ phone calls that are over 40 minutes, but playing them at 1.25 or 1.5 speed still allows me to hear what I'm looking for during our call reviews.
What do you dislike about the product?
The "jump to next speaker" doesn't work well when I have multiple people in a conference room - the system can't always tell people apart.
The call transcripts aren't good enough to base call coaching on .
The call transcripts aren't good enough to base call coaching on .
What problems is the product solving and how is that benefiting you?
Onboarding is a lot easier - it's nice to save good examples of objection handling/driving next steps/etc to showcase. We do call shadowing, but these examples make it more holistic when you don't always get someone else on the phone with you.
Recommendations to others considering the product:
If you're recording phone calls already, this would help to round out your suite of call coaching!
Helpful sales tool!
What do you like best about the product?
It has helped me grow in my sales career tremendously by being able to look back at calls and critique myself and my peers.
What do you dislike about the product?
There is so much to customize and search by, it can be a bit overwhelming but I'd prefer to have the options than to not.
What problems is the product solving and how is that benefiting you?
I have learned what weak language I use often and it has helped me to monitor and reduce.
Recommendations to others considering the product:
It is a great tool to grow from listening back to calls. You can hear your commonly used language and learn what does and does not sound god.
Great platform for all GTM teams
What do you like best about the product?
As a sales development leader, being able to coach and train at scale is huge but that's just one small part of the platform that the teams at Gong have created. Gong has been very helpful for the sales leaders, solution consultants, marketing, etc. Having visibility into prospect engagement and beyond has been extremely helpful for our company but also gaining insights into what are prospects are saying especially during these trying times.
What do you dislike about the product?
Nothing on Gong's end. Everyone at Gong has a passion for greatness and everyone we work with is awesome.
What problems is the product solving and how is that benefiting you?
-onboarding, coaching, and training team members
-visibility into current deals
-How specific verticals are tackling COVID-19
-What are prospects are saying
-visibility into current deals
-How specific verticals are tackling COVID-19
-What are prospects are saying
The best coaching tool I have
What do you like best about the product?
As a rep I used to love hopping in and reviewing transcripts/important points from my last call with a prospect before I hop into the next call with them.
As a manager it;s incredbily helpful for me to be bale to listen to every prospect call and give timestamped notes so reps can go back and listen and hear the opportunities to improve based n my comments.
I've also had clients sign and during implementation come back and say we promised them something we didn't. In several cases we were able to use gong recordings/transcripts to quickly identify the areas where we discussed the topic in question and provide them to the client. Keeps everyone honest.
The metrics are spot on: the list of my reps in order of talk time matches the same list in exact reverse order of their bookings perfromance. I can quickly track progress for my team in key qualitative call metrics across time.
I use the deals board to quickly run through forecast meetings and call reps out on ther CRM hygeine. I can quickly identify obvious blind spots that would usually take a more in-depth look to find.
As a manager it;s incredbily helpful for me to be bale to listen to every prospect call and give timestamped notes so reps can go back and listen and hear the opportunities to improve based n my comments.
I've also had clients sign and during implementation come back and say we promised them something we didn't. In several cases we were able to use gong recordings/transcripts to quickly identify the areas where we discussed the topic in question and provide them to the client. Keeps everyone honest.
The metrics are spot on: the list of my reps in order of talk time matches the same list in exact reverse order of their bookings perfromance. I can quickly track progress for my team in key qualitative call metrics across time.
I use the deals board to quickly run through forecast meetings and call reps out on ther CRM hygeine. I can quickly identify obvious blind spots that would usually take a more in-depth look to find.
What do you dislike about the product?
I'm struggling to think of anything I don't like about gong. My salesops admin isn't using it to its full potential.
What problems is the product solving and how is that benefiting you?
I can quickly ID coaching oppotunitites for 1v1s. Forecasting is less time consuming and more accurate. I can track and quantify my whole team's progress across qualitative call metrics to help diagnose bookings/pipeline shortfalls.
Great tool for tracking growth
What do you like best about the product?
easy to use, data-driven, helps me reflect as I learn to be a better rep
What do you dislike about the product?
Nothing I can really think of, I find it helpful
What problems is the product solving and how is that benefiting you?
my tone, pitch, coaching with my manager
Gong is great!
What do you like best about the product?
I love the fact you can get the entire conversation in writing.
What do you dislike about the product?
I don't like that the AI system still doesn't recognize all the words I speak sometimes.
What problems is the product solving and how is that benefiting you?
Easier conversation with my clients
Not sure how I survived without Gong for so long
What do you like best about the product?
I use Gong for almost every customer call I have which is super helpful for not only myself but to also share with my clients. On days/weeks that my calendar is packed, sometimes it's hard to remember everything that was discussed or if I missed important notes and by using gong I can go back and relisten to the call to make sure I captured everything accurately. I also share calls with my SE's and customer success team for when they are going through deployment they can hear previous conversations / expectations that were set with the client to make sure we are providing them the best possible experience.
What do you dislike about the product?
I wish I could search by participant name in the search bar instead of having to search by company name. I have a lot of calls across different groups with the same customer so sometimes I have to shuffle through a lot of calls to find the one I'm looking to listen to. The transcript isn't as accurate which would be nice so I don't have to listen to the call all the way through and could do a CTRL+F to find the topic I am looking for but it's not always transcribed accurately.
What problems is the product solving and how is that benefiting you?
improving customer experience
accuracy with follow up.
Continuity when engaging other teams to help support the client and/or when transferring accounts to my CSO org
accuracy with follow up.
Continuity when engaging other teams to help support the client and/or when transferring accounts to my CSO org
Gong is so helpful when You want to review every bit of your conversation. Gain meaningful insights
What do you like best about the product?
I like the call segmentation and statistics
What do you dislike about the product?
Nothing. Its a game changer and so helpful
What problems is the product solving and how is that benefiting you?
Helping me understand my prospects needs and improve my sales skills by learning from them.
Essential software to uplevel your team and internal alignment
What do you like best about the product?
It's hard to pick what I love most about Gong. The instant value without intensive time spent on setup, change management, and training is huge. The ability to provide insightful coaching to each team member is massive. The ability to drive focused professionalism across the team with targeted coaching around crutch words, or using terms like "agenda" at the front of each call is huge. Using the new call filter lists, I've driven alignment across my entire organization, with applicable Product Managers immediately accessing calls for customers at risk due to challenges in their Product Portfolio. Gong allows us to drive consistency with new call frameworks, career growth and coaching for individual contributors, smarter action with accounts or opportunities at risk, and more organizational alignment. In addition, our CSM, Michael, is flexible, helpful, and dives deep into my team's key objectives, so he can make focused recommendations that will help us achieve our ultimate goals.
What do you dislike about the product?
Gong is easy to use, drives immense value, and has almost no setup time to start getting value. I'd recommend Gong as my #1 must-have software, and can't think of anything about it that I dislike.
What problems is the product solving and how is that benefiting you?
Gong helps our team with coaching for individual contributors, alignment and deep transition knowledge from Sales to Customer Success, alignment with the wider organization including Product and Engineering, consistency on introduction of new call frameworks to the team, and consistency across the team.
Gong , a useful tool!
What do you like best about the product?
being able to go back and find calls, layout is not very user friendly
What do you dislike about the product?
how hard is is to locate my balls sometimes. cant search by numbers.
What problems is the product solving and how is that benefiting you?
Proving customers wrong and being able to see transcripts instead of having to listen to all calls
showing 4,461 - 4,470