Gong
Gong.ioExternal reviews
6,453 reviews
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Gong has been a great asset to our business team and larger organization.
What do you like best about the product?
The ability to communicate internally. Passing vital information across departments
What do you dislike about the product?
Developing product with holes. There are some things they are just naturally behind on
What problems is the product solving and how is that benefiting you?
Call recordings have been crucial. Allows us to review, adapt, and grow
Recommendations to others considering the product:
I would recommend
Can't complain about a thing, don't know who I would be at my job without it!
What do you like best about the product?
I like that you can tag people and write comments at every second of the call.
What do you dislike about the product?
Nothing really comes to mind, I really like both the app and the website and feel they are both user friendly and get the job done effectively.
What problems is the product solving and how is that benefiting you?
Call training and understanding certain weak points where I can improve my conversations and drive value.
Recommendations to others considering the product:
If you want your sales organization to move to the next level its a no brainer.
ST Gong Review
What do you like best about the product?
Easy access to listen to calls and send calls to others
What do you dislike about the product?
could have more tabs on the side bar for easy access
What problems is the product solving and how is that benefiting you?
being able to listen back to calls and improve my talk track and learn from others
Recommendations to others considering the product:
Definitely use this product for all your call needs!
How else would I learn how to speak with prospects?
What do you like best about the product?
Gong allows me to easily listen back to conversations. I can find specific parts of the conversation easily, understand how long I was speaking/listening, and highlights helpful words that I can reference in future conversations.
What do you dislike about the product?
There's a cheesy loading screen, but honestly not a big deal.
What problems is the product solving and how is that benefiting you?
I'm learning what I need to do better. Cold calling is so unnatural, but Gong allows me to learn from previous calls and grow. It's been particularly helpful for me as I aim to progress in my career. I got promoted in 7 months.
Gong is fantastic!
What do you like best about the product?
I really enjoy using Gong. It let's me make sure that I can go over calls to make certain that I didn't miss anything that my client or colleague said. It helps with Discovery and making sure I've captured all of the information accurately. Gong is a very essential solution for businesses. It helps me not have to worry about taking tons of notes during a call since I can go back and review the entire call at a later time. This helps the call flow and i can truly focus my time on the discussion at hand.
What do you dislike about the product?
not sure yet since I really haven't found anything that i didn't like. The search engine works well too so that is a difficult question because I like pretty much everything about Gong.
What problems is the product solving and how is that benefiting you?
Before using Gong, I would have to write down a ton of notes during a call. This could make one miss a vital word, phrase, tone, etc whch could result in potentially missing out on an opportunity. Using Gong solves that.
Best tool for Sales Professionals who want to continue learning & growing
What do you like best about the product?
The talk percentage feature which shows how long you talked vs how long the prospect talked. We've seen that sales professionals that get their prospect talking more are usually more successful in booking meetings/closing deals.
What do you dislike about the product?
I think the topic feature can be built upon. Sometimes it isn't always right in that it will say we were talking about pricing/something else when really we were talking about something unrelated. It's good for what it is and it's certainly a cool feature to have but it's not always accurate
What problems is the product solving and how is that benefiting you?
Solving the problems of being able to ask more questions and get prospects talking more, taking a more consultative approach
Most efficient way to get insight into the front lines
What do you like best about the product?
Ability to quickly listen to calls with the fast speed playback. Or quickly skim interesting topics
What do you dislike about the product?
Sometimes the mobile app can be buggy when changing speeds and moving to different parts of the recording.
What problems is the product solving and how is that benefiting you?
Ensuring I have insight into customer requests and concerns.
A life-saver of a product
What do you like best about the product?
Being able to review and quickly access specific parts of calls is amazing. When you're doing several calls a day and especially when you need to reference them at a later date, this tool is amazing.
What do you dislike about the product?
I genuinely can't think of anything I don't like. The improvements continue to be helpful.
What problems is the product solving and how is that benefiting you?
I use it to review calls, or if perhaps I wasn't able to make a call, I can reference back. A huge benefit is being able to jog my memory of past calls.
Recommendations to others considering the product:
If you are regularly on sales calls, use it!
Efficient.
What do you like best about the product?
Gong is a great resource to keep my calls and accounts in check. A great tool to make work more efficent, smooth and organized.
What do you dislike about the product?
sometimes it's hard to navigate through to find the call but nothing unmanageable.
What problems is the product solving and how is that benefiting you?
None and many
Recommendations to others considering the product:
Not much
Gong consolidates and digests every customer interaction
What do you like best about the product?
Gong insights that provide further clarification on each call, helpful trackers, and a lot of insightful feedback.
What do you dislike about the product?
Tracking specific customers' interactions
What problems is the product solving and how is that benefiting you?
Hearing my own voice and how I say specific filler-words that I need to stop.
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