Gong
Gong.ioExternal reviews
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Game Changer for Insights
What do you like best about the product?
Ease-ability when using the transcription logs to search for a word associated with a part of the conversation you need to revisit. The NLP transcription is actually impressively accurate.
What do you dislike about the product?
Being a former video editor, I would really like if I could zoom in on places in the track timelines to give me more control over the cursor when listening to long calls.
What problems is the product solving and how is that benefiting you?
When I was training for a promotion, I didn't have to be on a call to shadow. I also could listen more efficiently by skipping over fluff and listening as faster rate. Now that I'm in an AE role, I love being comfortable missing something the prospect may have said and being able to easily replay it later to fill the gap in my notes.
Gong helps me stay on top of my customer partnerships!
What do you like best about the product?
Love the color-coding of topics to jump directly to the part of the call I am looking for.
What do you dislike about the product?
Often there are incorrectly spelled words in the transcripts, so I can only rely on the video itself for context not the transcript.
What problems is the product solving and how is that benefiting you?
I can be more fully present in my calls with customers because I don't have to worry about taking notes!
Gong works great!
What do you like best about the product?
I like how searchable it is - easy to find calls and also find info within the calls.
What do you dislike about the product?
I honestly can't really think of anything that I don't like. It organizes well.
What problems is the product solving and how is that benefiting you?
I usually go back to fact check things that were said in calls of other people. I like that I can search through transcripts.
Gong is the BEST!
What do you like best about the product?
I love that gong transcribes my calls so I can easily find the exact piece of the call I'm looking for. As a terrible note taker, Gong makes is so I don't miss anything. The follow up section will help me easily see what needs to be attended to after my calls.
What do you dislike about the product?
Nothing. Gong is the best! Highly recommend anyone in sales or customer success to use this.
What problems is the product solving and how is that benefiting you?
None.
Recommendations to others considering the product:
N/a
GONG makes it easy
What do you like best about the product?
The ability to setup notifications of the types of calls we want to gather insights from based on topics of the conversation. also the simplified way of how it creates a timeline for all the calls to be found and the contact attempts to close it give great coaching insights to level set and uplevel sales reps.
What do you dislike about the product?
sometimes it takes longer to fix glitches and there is no "last week" to filter calls from.
What problems is the product solving and how is that benefiting you?
solving how long a rep takes to explain topics so we can coach to it.
solving what action items to start out with on the next call
solving why to have a sales methodology
solving what action items to start out with on the next call
solving why to have a sales methodology
Gong allows you to start ACTUALLY listening to your prospects
What do you like best about the product?
I can be so much more in the moment now.
What do you dislike about the product?
I dislike having to tell people they're being recorded
What problems is the product solving and how is that benefiting you?
Being able to accurately relay customer questions, comments, and concerns to other team members. Especially when a more technical questions to proposed that I wouldn't be able to accurately articulate internally.
Very Good
What do you like best about the product?
I love being able to filter my calls by connections and the status of the prospect. This allows me to critically analyze the most important calls to improve my cold calling skills. I also enjoy seeing data of my linguistic tendencies. All of the tools enable me to improve my abilities.
What do you dislike about the product?
I hate that I cannot hear the project on my call recordings. I know this is due to legal limitations. But, it's difficult to recall the prospects' tone and words without being able to hear them.
What problems is the product solving and how is that benefiting you?
Improved phone presence and more confidence in cold calling.
Recommendations to others considering the product:
If you want a top-notch sales team, do it, you won't regret it.
Gong is awesome! It is a great tool that I use very regularly for educational purpouses.
What do you like best about the product?
I love that you can tag a specific spot during a call where you would like someone to review it.
What do you dislike about the product?
It is a bit disorganized and I would love if there was a way where I could somehow organize my calls every day besides just seeing a list of calls ive gotten each day.
What problems is the product solving and how is that benefiting you?
I get to re listen to some of my sales calls and my boss points out directly where I made the mistake. It is super helpful.
Great product for salespeople
What do you like best about the product?
Gong has been hugely helpful for me in being able to go back and remember specifics about a deal that previously I would have missed or forgotten. The Deals page helps me make sure that I am staying on top of my current pipeline while giving me visibility into the future as well.
What do you dislike about the product?
Nothing comes to mind. I'm thinking this may be an issue on my side, but sometimes the audio is a bit choppy.
What problems is the product solving and how is that benefiting you?
It's now much easier for me to go back and take notes on a call, prepare for followups, and remember key information from previous calls when it comes time to negotiate.
Gong is a helpful tool to keep organized and manage my conversations.
What do you like best about the product?
I enjoy getting to see all my conversations in my email just as soon as they have completed. I am able to go back through the conversations and check on things to make additional notes.
What do you dislike about the product?
So far I really have not had any issues.
What problems is the product solving and how is that benefiting you?
I am able to go back into conversations and take even more in depth notes with things I may have missed or didn't have time to record during it.
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