Gong
Gong.ioExternal reviews
6,453 reviews
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Account Executive
What do you like best about the product?
I love that Gong gives you better insight on your calls. It is great to help you self teach how to be a better sales rep. Looking to see if you are doing a good part in both listening and talking, which topics come up most in the call to help add to your notes in your CRM tool. I also love that they provide so much content for reps to learn from.
What do you dislike about the product?
Nothing negative to say, I enjoy using Gong.
What problems is the product solving and how is that benefiting you?
I have been able o listen back and critique myself to see areas where I can best improve as a rep. It has given us the opportunity as a sales team to create a demo scorecard and list to each others gong reviews and help provide feedback to our team as well.
This tool has been really helpful for the teams
What do you like best about the product?
Analyzing the calls and the stats for every call are extremely helpful. It has brought a lot of incite to the teams that we would not have been able to track otherwise. It has been really beneficial to our teams to make sure that we are making the most out of every call.
What do you dislike about the product?
I think in the beginning it was a bit difficult to learn exactly how to use it in the most productive manner for the reps. But it was a quick turn around when we learned how to use what we needed most.
What problems is the product solving and how is that benefiting you?
We are having more quality conversations because we are able to hit on what we need to work on better and keep those at the forefront of our minds. Also, the ability for the team to leave feedback has been extremely helpful.
Great Tool for Sales
What do you like best about the product?
The ability to listen to my calls with customers and understand what I need to do to follow up. We have a technical sale so it helps me to relisten to use cases and our product capabilities to better understand our sale.
What do you dislike about the product?
I dislike the sharing functionality. It seems it is hard to access for my customers when I share the call. The transcript could also use better captioning so the language is better recognizable while reading.
What problems is the product solving and how is that benefiting you?
The problem I'm solving is improved listening. The benefits is completely understanding what's going on in the call. I don't have to take as much notes because I can revisit.
Recommendations to others considering the product:
Use this tool to engage with your customers.
Impressive customer service
What do you like best about the product?
The platform is user friendly and the customer service is great!
What do you dislike about the product?
Some days it takes incredibly long for calls to process
What problems is the product solving and how is that benefiting you?
I havent experienced many unfixable problems with gong
Recommendations to others considering the product:
I do not have any recommendations at this time. thank you
Great tools for sales enablement
What do you like best about the product?
There are so many great features of Gong - they can do better at explaining. For me as an AE, I find it useful to know the call is being recorded and I can access it whenever I need for insights and teach backs. the biggest value adds those is I am able to really listen to a client and have in-depth/insightful conversations because I am able to listen versus writing what they are saying.
What do you dislike about the product?
The popup box that asks me to take a tour every time I log in.
What problems is the product solving and how is that benefiting you?
See details above!
Transcript Review
What do you like best about the product?
I really like that you can quickly review transcript of a call and for the most part it is transcribed accurately.
What do you dislike about the product?
Searching for a number or an account can be difficult sometimes as it pulls up the profile, vs call list.
What problems is the product solving and how is that benefiting you?
Reviewing call to retrieve information in preparation for solutions of an escalation or dispute promises that were or were not negotiated.
Great tool for sales leaders
What do you like best about the product?
I recently discovered the use of notes. With Notes, I can take all of my notes on the call, as I always do, but then tag people or topics as they come up. I can even assign projects to people that aren't on the call. This makes it very easy for them to find the relevant points on the call and get to work straight away.
Also, the reporting about deals and activities that are coming out now are
Also, the reporting about deals and activities that are coming out now are
What do you dislike about the product?
When I first signed up for Gong, I was concerned that customers were going to balk at being recorded. In fact, this was a massive concern from the legal team in a prior job. This hasn't been an issue whatsoever. In fact, we are sharing calls with clients so that they have their notes as well.
There is nothing about Gong that I dislike.
There is nothing about Gong that I dislike.
What problems is the product solving and how is that benefiting you?
Sales coaching has never been easier. I can leave notes or call out sellers when they do something that could be better. I can publicly recognize the sales team when they do something great.
Recommendations to others considering the product:
Yes. You should use this if you value making your sales team better.
Fine tuning sales skills
What do you like best about the product?
Using Gong provides not only an easy way for your peers and managers to give feedback on a call but also gives you the ability to fine-tune your sales skills on your own time with talk time tracking.
What do you dislike about the product?
It takes a good amount of time to have the call uploaded
What problems is the product solving and how is that benefiting you?
Bringing the talk ratio to a more favorable number.
Recommendations to others considering the product:
It takes a bit to get used to but is a great tool once you get it down.
BDR
What do you like best about the product?
Recorded calls and actionable data insights.
What do you dislike about the product?
Nothing to report here. I really like the platform.
What problems is the product solving and how is that benefiting you?
Very easy to review calls, understand the balance of my talking vs. the prospect's, and focus on talk track patterns that lead to meetings.
Recommendations to others considering the product:
Do it
Great coaching tool for our sales org!
What do you like best about the product?
Great interface, really easy to use and very helpful
What do you dislike about the product?
Delays in transcribing a call can be disappointing
What problems is the product solving and how is that benefiting you?
We are making it easier to coach sales people.
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