Gong
Gong.ioExternal reviews
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Gong makes everything so much easier!
What do you like best about the product?
It's so helpful being able to record my conversations and watch them back AND have the transcript.
What do you dislike about the product?
Sometimes the transcript doesn't translate correctly, but it can be hard to hear and it seems to do the best it can :)
What problems is the product solving and how is that benefiting you?
I try to take notes during customer calls but sometimes that's hard. It allows me to go back and listen to the call to remember things and share the call with my manager/peers for feedback.
Great Coaching Tool
What do you like best about the product?
Improves the process for listening to reps calls but allowing me to find where in the call I need to focus my attention. Their whitepapers are very informational as well.
What do you dislike about the product?
The mobile app needs to have filters and I would like additional insights.
What problems is the product solving and how is that benefiting you?
Helped identify where my reps were struggling on calls.
Great sales intelligence platform to be a better rep. One of my favorite everyday tools so far
What do you like best about the product?
I love it that whenever I am in a meeting I dont have to worry about taking notes. I just need to focus on our prospects objetives and how to get going. I also love it that the intelligence in the platform takes you to the exact moment were you talked about key components in the deal. Like whats is there budget when should they be making a decision and if that wasnt enough we even get a transcript.You can learn more about yourself on a weekly basis and which areas you need to imporve on how to be even better in sales. I absolutely love GONG.
What do you dislike about the product?
I love Gong. I would love for it to have key videos on our opportunity areas as reps. But I absolutely love GONG it makes everyday work so much better.
What problems is the product solving and how is that benefiting you?
-I dont have to take any notes and there is nothing I miss in my proposals now
-I dont need to figure out which areas as a professional I need to work with. Gong tells me.
-Key deals are measured by minutes and real opportunity
-I dont need to figure out which areas as a professional I need to work with. Gong tells me.
-Key deals are measured by minutes and real opportunity
Best Self Improvement Software For A Sales Person
What do you like best about the product?
The analysis of calls to give a salesperson an understanding of where they need to improve. If you look at any professional athlete, let's say Golf, you need to see your swing, and understand where you need to focus your improvement. Gong not only let's you see yourself, but through it's voice analysis it identifies your growth areas to focus on.
What do you dislike about the product?
Due to privacy laws, Gong has to announce that it's recording the session, if you add Gong last minute before your call it can come in late and interrupt. However, this rarely happens.
What problems is the product solving and how is that benefiting you?
Because of Gong, I can go back and see what I need to improve on, my manager can listen to targeted section of my call (i.e. when I'm qualifying a prospects challenge) without having to search the video manually.
I also like that I no longer have to take notes, important details are all captured and searchable in the transcripts
It is great for refining my demo of new products by listening to colleagues demo's and learning from them as well.
I also like that I no longer have to take notes, important details are all captured and searchable in the transcripts
It is great for refining my demo of new products by listening to colleagues demo's and learning from them as well.
I appreciate how clear the calls are when listening with Gong
What do you like best about the product?
Clarity and efficiency with recorded calls
What do you dislike about the product?
The inaccuracy of the transcript from recorded calls
What problems is the product solving and how is that benefiting you?
No problems to solve. Only use for recorded calls
Gong is going far
What do you like best about the product?
The review of your own calls but also the ability to listen to colleagues' calls.
What do you dislike about the product?
Now it is expected for us to review our calls.
What problems is the product solving and how is that benefiting you?
I have not had any problems thus far.
Game Changing Product for Sales Teams
What do you like best about the product?
Listening back to your calls as a sales person might is a painful but completely necessary experience to improve your game. I used to have to record myself on my iPhone without having the context of what the customer was saying on the other end, just so I can critique my cadence, question asking and monologues. Gong makes all that extremely easy by categorizing your calls by questions asked, topics, and gives some really helpful insight on how much talking you're doing and what you're saying. I also get to listen to some of my colleagues who are great at what they do, and learn from the positioning.
Love the product and it's a must have for a sales person.
Love the product and it's a must have for a sales person.
What do you dislike about the product?
Sometimes that platform is a bit tricky to navigate. I have a hard time finding feature sets I'm looking for and wish it was a bit more intuitive. But like any other software product it just takes some time getting used to.
What problems is the product solving and how is that benefiting you?
I'm able to listen back to my calls for any notes I may have missed during the initial conversations. Gong recordings have also been critical for rectifying miscommunication issues for customers. If a customer has mentioned we've promised a particular piece of functionality, I am able to easily validate that claim with a recording and ensure that we are doing right by our clients.
#1 tool for Call recording/analysis
What do you like best about the product?
Gong provides crystal clear sales call recording and analysis, and even offers suggestions based on AI analysis of best practices.
If you want accurate insight into improvements on calls, or just an easy way to keep track of your recent meetings look no further, there's no competition between Gong and other tools.
Not to mention that but the Gong team are the very best in the business.
If you want accurate insight into improvements on calls, or just an easy way to keep track of your recent meetings look no further, there's no competition between Gong and other tools.
Not to mention that but the Gong team are the very best in the business.
What do you dislike about the product?
I don't dislike much about Gong, the mobile app makes me re-login each time I open it, but that's about it.
What problems is the product solving and how is that benefiting you?
Gong is beneficial in that I can see every call I've made in one place, and I can easily come back and review, get AI recommendations on best practices, even gain insight into the overall engagement level of all my opportunities.
It is unparalleled in the cleanliness of it's UI, the depth of it's functionality, and the ease of use.
It is unparalleled in the cleanliness of it's UI, the depth of it's functionality, and the ease of use.
Recommendations to others considering the product:
Buy it
Gong has changed the way we coach our reps and develop training!
What do you like best about the product?
Gong has made it extremely helpful for us to go back and review calls, build out training plans, build our call libraries for our training with our reps every week. Our reps love to use it because they can go back through and review their calls in case they missed something, so they can focus more of their attention on the call and less having to worry about writing down every word the customer or prospect says.
It makes it super easy to build out triggers when certain competitors or words come up on a call they get automatically routed to my email to review with the exact time on the call where that topic came up.
Recently my boss had asked me to put together a 20 minute clip of people saying what they loved about our product. It would have been impossible to find all of those moments without the ability to search for certain words across all calls in Gong.
It makes it super easy to build out triggers when certain competitors or words come up on a call they get automatically routed to my email to review with the exact time on the call where that topic came up.
Recently my boss had asked me to put together a 20 minute clip of people saying what they loved about our product. It would have been impossible to find all of those moments without the ability to search for certain words across all calls in Gong.
What do you dislike about the product?
We do not have anything we dislike about Gong right now except they do not have an integration with Jifflenow ;)
What problems is the product solving and how is that benefiting you?
Being able to provide feedback on specific calls at a later date is a game changer with Gong, you can review at a faster speed so you have time to review more calls.
We are providing better coaching to our SDR team being able to filter calls by disposition, working on the specific areas that they need help on.
Giving our reps the confidence that if they miss something from a call they can go back and review it at a later time.
We are providing better coaching to our SDR team being able to filter calls by disposition, working on the specific areas that they need help on.
Giving our reps the confidence that if they miss something from a call they can go back and review it at a later time.
Lifechanging product
What do you like best about the product?
Gong has made it exponentially easier for me to review and calls. As someone who works in enablement, listening to calls is key for process adherence and to understand what assets are working or missing.
What do you dislike about the product?
Most of my struggles are rooted from our internal processes and chosen telephony tools, but I wish there were more reporting abilities and customizable setups with the library.
What problems is the product solving and how is that benefiting you?
Providing more effective coaching and monitoring process adherence.
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