Gong
Gong.ioExternal reviews
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a brilliant for the whole group to listen for details on key calls
What do you like best about the product?
Being able to jump between the key words on call is amazing. I can target the specific things I want to listen to.
What do you dislike about the product?
While not an easy problem to solve, if you have a free flowing conversation, the software can struggle with keeping on track of the keywords. This is not a huge issue, but it is something I dislike :)
What problems is the product solving and how is that benefiting you?
It is brilliant for anyone in the organization to be able to listen to calls - as sometimes I wanted to listen to a sales call, but can pick up on other details, relevant for another project.
Best feedback of my career
What do you like best about the product?
Love the interaction stats! Specifically, the patience score. I've become a better listener and question-asker not only in my professional life, but in my personal life as well!
What do you dislike about the product?
I don't need all of the integrations it offers - there are ways to link it to email and have all of your customer comms in one place. I prefer Gainsight as my source of truth in customer success and am happy with Gong for just the recordings/feedback.
What problems is the product solving and how is that benefiting you?
I'm growing my skills and actually seeing improvement. I'm able to send successful, or unsuccessful, calls to managers and peers for feedback and group-learning.
Great for be 100% focus on the meeting
What do you like best about the product?
Help you to bet 100% focus on the meeting
What do you dislike about the product?
Is not very good in Spanish transcripts.
What problems is the product solving and how is that benefiting you?
Now I can review my calls and remember things easily.
Recommendations to others considering the product:
definitely try it. is going to change the way you focus on a meeting.
Great Analytics Tool
What do you like best about the product?
being able to quickly review old conversations, and clarify what customers are saying in meetings
What do you dislike about the product?
sometimes the transcript of text is a little inaccurate
What problems is the product solving and how is that benefiting you?
new sales rep ramp up time has decreased. It also allows for multiple perspectives and opinions when reviewing calls/deals. Great help with forecasting.
Recommendations to others considering the product:
give it a try!
9/10
What do you like best about the product?
Very easy to use. Provides great insight.
What do you dislike about the product?
Sometimes calls do not record which can be frustrating
What problems is the product solving and how is that benefiting you?
Gong allows me as a Salesperson to active listen the entire call as I know gong is transcribing the call for me.
Recommendations to others considering the product:
N/a
it make a lot easier to see out mistakes
What do you like best about the product?
the section which shows what we have talked about, and how much client and agent talked
What do you dislike about the product?
some times it is hard to find a specific recording
What problems is the product solving and how is that benefiting you?
by gong, trained my self when and what to say at right time, and give customers a chance speak more
Recommendations to others considering the product:
It is user friendly, coach your Agents in a better way.
Banging the Gong for Gong
What do you like best about the product?
Gong's a killer product I've been using for over a year now. Overall, it's full featured, but if i had to really pick one thing it does extremely well (over another call analytics app i've also used in the past) it's the quality of the transcript. It's not flawless, but it's pretty close! I also pay close attention to recommendations, such as talk-listen ratio and patience, which has helped me to make impactful improvements.
What do you dislike about the product?
Right now, a lot of features are disabled like auto-join zoom meeting because I'm one of the only reps outside our SDR team who has an active license. So it's not really a negative about Gong, it's just I have to manually add Gong to my calls which can be a bit tedious.
What problems is the product solving and how is that benefiting you?
I don't think of Gong as just a sales enablement/call intelligence tool, but also a Customer Experience solution. Being able to go back and listen to the conversations I've had with prospective buyers informs how I follow up, how i weave in information they've given me to personalize their experience evaluating the software my company offers.
Preserving Tribal Knowledge with Gong.io
What do you like best about the product?
With Gong.io we were able to save the tribal knowledge, which was then used by the new reps as a reference guide to understanding different scenarios, ramp-up and close quickly.
What do you dislike about the product?
Need to be better with recommendations and storage.
What problems is the product solving and how is that benefiting you?
Few problem statements we were able to resolve were as follows:
Training
Onboarding
Ramp-up
Preserving tribal knowledge
Analysing what's working and which part of the process should we optimise.
Training
Onboarding
Ramp-up
Preserving tribal knowledge
Analysing what's working and which part of the process should we optimise.
Gong Review
What do you like best about the product?
The simplicty to use the software. the auto record feature, the emails message to all the participants once the call is ended. Very easy to use software
What do you dislike about the product?
May be add the number of days the recording would be available
What problems is the product solving and how is that benefiting you?
auto recording feature of the conference calls
Powerful insights effortlessly
What do you like best about the product?
It listens to every conversation I have with prospects, records, analice and creates valuable actionable insights
What do you dislike about the product?
Not tropicalized to my region needs, I work in Latam and the conversations are different
What problems is the product solving and how is that benefiting you?
Always record and keep all my conversations, it is a great place to go to gather more insights for my pitches
Recommendations to others considering the product:
Give it a try, you have all the metrics you need to control your reps without them noticing it
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