Gong
Gong.ioExternal reviews
6,450 reviews
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Gong has improved individual contributors and go to market efforts
What do you like best about the product?
Gong has became a source of truth for recording customer calls, reviewing customer conversations, sharing recordings externally, recaps for representatives and action items or topics discussed for all of those interested in the call.
What do you dislike about the product?
No dislikes about Gong at this time but looking forward to more enhancements
What problems is the product solving and how is that benefiting you?
Helping solve time spent analyzing customer calls and objectives. Streamlining internal collaboration. Helping integrate into other tools
Gong is a savior
What do you like best about the product?
It provides a summary of the entire meeting and everything reaches your inbox within 10minutes of finishing the call
What do you dislike about the product?
Haven't got to a point where I can dislike gong yet
What problems is the product solving and how is that benefiting you?
It is helping me analyze the call and it has completely eliminated the need for taking notes. Anytime I want to ask or remember something, I can go to the call, search the keyword and I have the whole information.
Gong is my favorite sales tool
What do you like best about the product?
Gong makes it incredibly easy to view timeline of activity within an account. My meeting follow-ups take easily 80% less time to send out and are much more impactful. The forecasting tool is fantastic. This is infinitely better than having to manage a completely manual google sheet with my manager and another with my team for forecasting.
What do you dislike about the product?
There's a ton going on with UI features and navigation buttons. There's a lot of the platform that I don't use because I forget about it or don't know about it because it's in multiple navigation layers.
What problems is the product solving and how is that benefiting you?
Removing manual effort required for recording meetings, analyzing calls, and following up with stakeholders in a timely manner with the most impactful information.
Gong: your partner for win / loss analysis
What do you like best about the product?
Gong is super easy to use we didn't even need a training module on it. Our team frequently uses it every week because it's implementation makes it so easy to have meetings automatically save.
What do you dislike about the product?
I don't have any dislikes at this time, perhaps a few different folders to keep various types of meetings would be nice.
What problems is the product solving and how is that benefiting you?
It serves as a great taker and also a great sales coach. I love the benefit of getting to see how much I talk versus the prospect on the call.
Gong notetaker using AI to let me be actively engaged in my meeting
What do you like best about the product?
Gong lets me stay focused and engaged in all my meetings by taking all the notes for me. It is extremely beneficial because it allows me to be actively listening to my clients and discover real pain points that they have, leading to business for myself.
What do you dislike about the product?
The only thing I dislike about Gong is that it sometimes can not show up on the meeting, and I just wish I would recieve a notification if the person I am meeting with has declined the Gong recording so that I can prepare otherwise for the meeting (notebook pen etc).
What problems is the product solving and how is that benefiting you?
Gong is recording my meeting and taking notes for me so that I can be acitively engaged in my conversation. This is benefiting me because I can actually listen to the person, instead of taking notes and trying to multitask. I also do not forget anything because I can go back to the recording.
Gong is so helpful!
What do you like best about the product?
I love how you can quickly check calls to see if certain things were discussed. As an account manager, it makes it so easy to see if something was mentioned to the AE during the sales process.
What do you dislike about the product?
I wish you could search all calls from one customer to see which call something was talked about or if something was talked about at all.
What problems is the product solving and how is that benefiting you?
It drastically cuts down on the time it takes to write notes for my CRM, write follow ups, and determining next steps. I also love being able to quickly ask questions about a customers pain points or if certain items were discussed.
Powerful tool to reduce my admin work and access to useful insights
What do you like best about the product?
Integrations with other tools like Salesforce
Voice recognition for different languages
Format of Summaries and UX
Integration with Google Suite to include emails in the knowledge base
Voice recognition for different languages
Format of Summaries and UX
Integration with Google Suite to include emails in the knowledge base
What do you dislike about the product?
I can only use 1 video conferencing tool as default.
Legal limitations to use for internal calls.
Legal limitations to use for internal calls.
What problems is the product solving and how is that benefiting you?
Reduce admin, savind time taking notes and sharing information
Great summary and action item tool
What do you like best about the product?
The ability to retrieve calls and review summary and action items
What do you dislike about the product?
The search feature can be difficult at times.
What problems is the product solving and how is that benefiting you?
Allowing me to be more present in the conversation and it captures all notes, summary and action items.
Love Gong!
What do you like best about the product?
I love the call transcripts, and the call summaries. I love that Gong keeps a running log of all customer interactions -- even those that are not with me, or are not otherwise linked to the customer's account anywhere. It really helps when trying to uncover possible missed communication. I love that you can ask Gong a question about a meeting ("Did I ask the customer XYZ?") and Gong can find the answer without me having to listen to 60 minutes worth of recording. It's very easy to use and easy to navigate. I use Gong every single day.
What do you dislike about the product?
Nothing. Gong has been absolutely wonderful.
What problems is the product solving and how is that benefiting you?
Gong keeps a record of all customer interactions, whether by phone or by email. It catches emails that some other softwares miss. It's a huge time saver.
Review for Gong
What do you like best about the product?
Great support of Gong. it is easy to use
What do you dislike about the product?
I would prefer that the recording email arrives a bit early
What problems is the product solving and how is that benefiting you?
it is keeping a record of all the meetings thus a catalog is maintained & referred later
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