Gong
Gong.ioExternal reviews
6,450 reviews
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I woudn't want to do my job without Gong
What do you like best about the product?
The transcript, the ai generating a sample follow up email, and the search ability to find literally anything across the companies calls. I can be so present on my calls because I have confidence that gong will take notes and help me follow up effectively
What do you dislike about the product?
Maybe the team dashboard is kind of hidden and not the prettiest UI design
What problems is the product solving and how is that benefiting you?
Project management, enablement, and customer use cases
Gong is amazing technology powered by an even better team
What do you like best about the product?
I can't imagine running our business without Gong. We use it every day and their level of intelligence is something that no competitors have matched to date.
It is so easy to use and easy to implement.
It is so easy to use and easy to implement.
What do you dislike about the product?
I don't have any real complaints about Gong as I think they're excellent. I wish Gong could help me recommend next best actions based on the contents of the call.
What problems is the product solving and how is that benefiting you?
Gong helps us maintain call notes and summaries from every sales and customer call that we have, all in one place.
Best conferencing tool out there
What do you like best about the product?
Gong helps summarize and track your meetings
What do you dislike about the product?
I can't think of any downside to using Gong
What problems is the product solving and how is that benefiting you?
Saves time on taking notes and reviewing action items.
Great tool for sales teams
What do you like best about the product?
Ability to record calls to go back and reference conversations is very helpful
Helps with sales training / for manager feedback on calls
Forecast tool pulls in data from calls to accurately determine health of deals and any gaps
Can generate follow up emails quickly
AI feature to summarize calls is helpful
Helps with sales training / for manager feedback on calls
Forecast tool pulls in data from calls to accurately determine health of deals and any gaps
Can generate follow up emails quickly
AI feature to summarize calls is helpful
What do you dislike about the product?
Forecast tool can be confusing and there's a bit of a learning curve to get started
What problems is the product solving and how is that benefiting you?
Recording all of our calls gives us the ability to go back and reference discussions for future outreach
Game-Changer for Sales Teams
What do you like best about the product?
Gong is an incredibly powerful tool for sales teams, providing invaluable insights, call analytics, and actionable data that drive performance. The transcription accuracy is impressive, and the ability to track deal progress and coaching opportunities makes it an essential platform for any revenue team. The UI is intuitive, the integrations are seamless, and the data-driven approach genuinely helps improve sales outcomes.
What do you dislike about the product?
The AI functionality leaves a biy to be desired. While Gong provides great insights, its AI-generated recommendations and call summaries often miss context or misinterpret key details. If the AI were more reliable, the platform would be nearly perfect.
What problems is the product solving and how is that benefiting you?
Gong is solving the problem of visibility and insight into sales conversations, ensuring that teams can track, analyze, and optimize their interactions with prospects and customers.
Better Deal Visibility: Gong eliminates the guesswork by showing me exactly where deals stand, highlighting risks, and helping me prioritize follow-ups.
Coaching & Performance Improvement: The call recordings and analytics allow for data-driven coaching, helping me refine messaging, objection handling, and overall sales effectiveness.
Accurate Note-Taking & Transcriptions: I no longer have to manually take notes or rely on memory—Gong captures everything so I can stay engaged in conversations.
Better Deal Visibility: Gong eliminates the guesswork by showing me exactly where deals stand, highlighting risks, and helping me prioritize follow-ups.
Coaching & Performance Improvement: The call recordings and analytics allow for data-driven coaching, helping me refine messaging, objection handling, and overall sales effectiveness.
Accurate Note-Taking & Transcriptions: I no longer have to manually take notes or rely on memory—Gong captures everything so I can stay engaged in conversations.
With a schedule, Gong is there to be your personal assistance!
What do you like best about the product?
Many things. I like the way it can help forecast your pipeline but most of all I love the emails it can generate after your meeting highlighting certain topics. Gong helps you stay focused on the call and no worries about having to write notes. Gong's AI can help generate answers to any questions you have about your call. Without Gong's AI features on a daily use, I don't know how I'd be able to keep up.
What do you dislike about the product?
there are some areas i wish you can collapse and make some features more visible on the screen.
What problems is the product solving and how is that benefiting you?
Time is the biggest problem Gong is solving. Gong saves me so much time so i don't have to write up follow up emails and don't have to write notes during my meetings.
An incredible insight generator, relationship manager and learning accelerator
What do you like best about the product?
How quickly it executes an incredible amount of useful insights, conversation and action summaries, amalgamated insights from previous interactions and data to accelerate your learning and improve your own practice. Gong AI is already doing amazing things and is a great help to support customers with a summary of a meeting.
What do you dislike about the product?
It occasionally does some inaccurate transcriptions of what was said and / or who said it. But this has not fundamentally impacted my ability to draw insight from the recordings and to be really honest a lot of the time the incorrectly transcribed words are quite funny and a source of entertainment to share with peers on occasion.
What problems is the product solving and how is that benefiting you?
Key messages and actions from session, immediate feedback on how much time was spent talking / listening, the ability to watch peer recordings to learn from them and also get up to speed with what the customer is currently facing in terms of challenges. And most recently, AI doing the hard work of reviewing the summaries of the recorded interactions so that I do not have to go and watch all of them to sensemake a summary by myself. I just wish I had this tool for other roles I have done in the past - it saves an incredible amount of time and gives insights that just wouldn't have been plausible to spend time looking for previously.
I LOVE Gong's interface and depth of data!
What do you like best about the product?
The interface is easy to use and navigate to pull the data you need.
What do you dislike about the product?
We used to use Chorus, and it was much quicker to snap sections of the call and share. Gong currently requires more clicks to do so, which is a time suck.
What problems is the product solving and how is that benefiting you?
Helping us track our conversations and action items better, so we can be more present with the merchant on the call and focus on what they are saying. Great to have a reference point and support on the call to circle back on items mentioned or to verify what what said to inform internal conversations.
My favorite tool to keep on top of my customers' needs and requests.
What do you like best about the product?
It boosts my efficiency. I love the pipeline section to keep on top of my renewals and that it pulls activity data that can be analyzed with AI to find what I'm looking for. The follow-up email feature is my favorite.
What do you dislike about the product?
I wish it were an all-in-one tool and worked as a CRM as well.
What problems is the product solving and how is that benefiting you?
Gong is helping me be more efficient and organized.
Exactly what I need
What do you like best about the product?
How much of an UX design the plateform is
What do you dislike about the product?
The transcript generated by AI coule be of an improvment
What problems is the product solving and how is that benefiting you?
He remembers every details that was said so I can focus on my conversation
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