Gong
Gong.ioExternal reviews
6,433 reviews
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Gong - a game changer for complete Revenue Intelligence
What do you like best about the product?
Gong provides comprehensive visibility into my team's revenue, forecasting, and activity, while also capturing key business insights from every customer engagement. I could not imagine running a Sales function without a tool like Gong to support strategic and tactical sales decisions.
What do you dislike about the product?
The fact that you need to upload an Excel sheet to set sales targets within the Forecasting module is quite archaic when the rest of the platform performs brilliantly
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having a limited understanding and visibility across the sales pipeline and eliminates the human, emotive elements to sales, which often cloud the real position of sales opportunities. The platform eliminates 'happy ears' and provides objective insight and data you can rely on as a Sales Leader, rather than just 'gut feel', instinct and sales team feedback
Seamless Integration and Outstanding Support Elevate Team Performance
What do you like best about the product?
Gong has played a key role in enhancing the performance of our commercial team. The implementation process was straightforward and uncomplicated, and the support provided by the Gong team whenever needed has been excellent. Our commercial team uses the tool daily, sharing call summaries via Slack across various teams, which enables more informed decision-making. Additionally, the wide range of integrations has allowed us to efficiently and effectively connect our Salesforce, Slack, and Gong environments.
What do you dislike about the product?
Previously, we were unable to ask questions at the Company level, but with the latest releases, this limitation has been addressed!
What problems is the product solving and how is that benefiting you?
Visibility has greatly improved for us. Now, we can monitor the number of calls made, track their duration, and ensure that the correct discovery process, such as MEDDIC, is being followed. What stands out most is our ability to share call summaries and outline next steps across the business using Gong. Previously, none of these capabilities were available to us.
Outstanding AI Transcription, Perfect for MEDDICC
What do you like best about the product?
The AI transcription is really good, esp when measured against MEDDICC
What do you dislike about the product?
The one thing that I would change is making it easier to search for users in calls, I always look people up post call and they might not be very easy to find
What problems is the product solving and how is that benefiting you?
Next steps, sharing calls easily with customers. Call listening from other reps, training
Great solution for reflection and personal growth
What do you like best about the product?
Gong integrates with Salesforce which is important for seamless tracking for myself and my team. I also like the coaching tips it provides in regards to patience, ratio of speaking per person, talking speed, and more. It allows you to reflect on your calls and do better the next time.
What do you dislike about the product?
Sometimes the AI summary emails miss the most important parts of the convo so I feel like I'm always having to revamp those.
What problems is the product solving and how is that benefiting you?
Gong allows us to reflect on our conversations and be more mindful in future conversations. It's also a great place to pair share with colleagues and provide feedback to one another. This tool also gives us a chance to ensure we're really solution selling and driving value as opposed to 'feature selling.' I always scan my transcripts for certain words that prompt value selling. And, last, I appreciate the AI summary. While it's not perfect, it gives my email some structure to build off of.
Revolutionized My Customer Interactions—No More Note-Taking!
What do you like best about the product?
How I no longer have to take notes! I can be present with the customer, truly listen, then go back and get exact quotes on what they said their priorities are.
What do you dislike about the product?
It's difficult to say that I dislike anything, but I do wish the app offered more proactive coaching. For example, it would be helpful if the app could say something like, "Our research shows the ideal number of questions to ask on a first call is x, but you asked y. Try using these more impactful questions so you can ask fewer overall." Maybe this feature already exists, but if not, it would make the experience even better.
What problems is the product solving and how is that benefiting you?
I find it much easier to prepare for calls later in the sales cycle, and I really appreciate being able to share those calls with key team members, such as SEs and leadership. This helps us work together more effectively to move the deal forward.
Crystal Clear Insights into Customer Conversations
What do you like best about the product?
It helps in clearly showing what's actually happening in customer conversations. Now i can say that no need of relying on guesswork or memory, i have the ability to go back and see exactly where a deal moved forward or stalled. It has helped us a lot me to understand what works,, improve my approach and stay on the same page with the rest of my team.
What do you dislike about the product?
Nothing as of now, everything is going smooth.
What problems is the product solving and how is that benefiting you?
It has solved a few big problems like earlier i had to rely on scattered notes or memory to track what happened in calls, which made it easy to miss details or lose context. But now everything is captured and easy to review so i can get the clear picture of each deal without digging through emails or guessing.
Enhances Call Review and Collaboration Effortlessly
What do you like best about the product?
I enjoy using Gong for its call briefs that provide a comprehensive recap, highlighting key points and delineating next steps clearly. This feature is immensely helpful in allowing me to quickly scroll through large amounts of call data to find relevant sections without missing critical information. I love how Gong enables me to look back at call participants and share recordings with customers effortlessly. The ability to send call snippets to ProductBoard is another feature I greatly appreciate, which facilitates smooth collaboration with the Product team. The AI-powered highlights are a time-saver, accurately identifying and extracting necessary information, which means I don't need to manually sift through extensive call details. Gong integrates seamlessly with Teams and Zoom, providing auto-recording capabilities that enhance my workflow. Its integration with ProductBoard is invaluable for including customer calls in feature suggestions. Overall, the software speeds up the collection and sharing of information, making it a fantastic tool in my daily operations.
What do you dislike about the product?
Sometimes it doesn't track all the participants on a call. It would be helpful if that data could be cleaner and easy to access. Just make sure each person that joins is tracked and their name and email are logged and can be later accessed.
What problems is the product solving and how is that benefiting you?
I use Gong to track customer information, brief on customer history, and share call recordings. AI-generated call highlights save me time by outlining key points and next steps. The integrations with Teams, Zoom, and ProductBoard enhance my workflow and collaboration.
Smooth UI, Great Sales Tool with Minor Lag
What do you like best about the product?
I really like Gong's user interface; it is the smoothest I've encountered compared to other tools. It was the quickest for me to get accustomed to, which made the transition seamless. The 'to do' section is particularly valuable as it allows me to filter specific tasks, ensuring that I reach out to exactly the people I want to connect with. This specific feature streamlines my workflow and ensures effective communication. The integrations with Dialpad and Salesforce work great, enabling a cohesive operational ecosystem. Additionally, the setup process for Gong was exceptionally smooth and easy, having us up and running in just a week or two.
What do you dislike about the product?
I noticed that the Gong interface slows down and gets kinda laggy at certain times, especially when I'm running multiple flows with a lot of contacts spread out.
What problems is the product solving and how is that benefiting you?
I find Gong helps keep my contacts organized, creates tasks for follow-ups, nurtures relationships, and tailors communication flows to different personas efficiently.
Gong: The Ultimate Notetaker for Effortless Call Summaries
What do you like best about the product?
I love how Gong is able to come into my calls and be a notetaker - better than I can ever make notes! I used to rely on my memory and scribbles but now that we use Gong, I rely on it so much for summarised context and neat next steps. Gong has proven itself to be an important tool in CS. The transcription and speaker differentiation is very helpful when I need to go back to specific parts of a call. Navigation and UI is easy.
What do you dislike about the product?
Sometimes, Gong can't be in different call channels automatically - like MS Teams. Other than that, nothing else - Gong is great!
What problems is the product solving and how is that benefiting you?
Gong solves the tiny gaps in handovers from sales to CS by giving comprehensive summaries of calls. Gong also solves the centralisation of call documentation for us.
Effortless Meeting Recaps and Transcripts Enhance Productivity
What do you like best about the product?
It's like a backup memory! I get to rewatch the recording of a meeting and get to focus on the meeting at hand instead of notes. I also love the transcript! Sometimes words I don't pick up in the first meeting or ideas i may have missed become clear when rewatching the video.
What do you dislike about the product?
Hard to share the video with clients/hard to download.
What problems is the product solving and how is that benefiting you?
It's solving having to take notes during a meeting and also relying on your memory for conversations, because your memory isn't always perfect.
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