Gong
Gong.ioExternal reviews
6,450 reviews
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Gong makes my day easier
What do you like best about the product?
The accuracy of the follow up notes and how it knows who has to do what actions. I also use the generate a summary email after every call this saves me so much time from what use to take 30-60 minutes now can be done in 5.
What do you dislike about the product?
Gong as miss gendered me a few times now which is a little frustrating
What problems is the product solving and how is that benefiting you?
Taking notes in my calls so I can focus on the client.
Allows me to recap the last call before my follow up call
generating call summary notes
continued sales training and improvement
Allows me to recap the last call before my follow up call
generating call summary notes
continued sales training and improvement
I've used em all- Gong is great!
What do you like best about the product?
I love how gong can collaborate with a variety of other softwares and systems. It works like hubspot with some better feautures.
What do you dislike about the product?
I wish there was an easier way to organize my pipeline.
What problems is the product solving and how is that benefiting you?
Gong is my CRM they keep all of my contacts in the correct place, I can set up flows, listen to old phone calls, and even use your AI to make an email to follow up after the call.
Amazing AI tool to take notes, listen to conversations and providing summary and feedback.
What do you like best about the product?
Helps you focus on the presentation and Gong takes notes instead of me.
What do you dislike about the product?
The verbal introduction in the beginning.
What problems is the product solving and how is that benefiting you?
Helping me throughout of the conversation.
All the insights you need within a few clicks
What do you like best about the product?
It connects with my calendar, my meetings. I Can quickly access all my calls and even historical calls that my colleagues or predecessors have taken and quickly review the insights / call to actions / action items directly from them.
What do you dislike about the product?
The time to analyse and upload calls can take a bit of time but considering the calls are being transcribed this is okay
What problems is the product solving and how is that benefiting you?
Helping me to analyse calls, provide quick and efficient summaries and also to highlight the key action items to provide my customer with
Gong has been instrumental in my success as a new sales rep
What do you like best about the product?
Gong records most of our cold calls, demos, and team meetings. I can search different objections and see how other reps open up their prospects. I can also watch past demos for continued learning.
What do you dislike about the product?
I wish Gong was more synced with our CRM.
What problems is the product solving and how is that benefiting you?
Gong helps me go back to cold calls and demos when engaging in current and future prospects.
Increases focus and saves time
What do you like best about the product?
I can be more focus during a meeting because Gong is taking the notes. This also saves me time in recapping the meeting. Love Gong!
What do you dislike about the product?
Want more people to adopt it and not be concerned about using it.
What problems is the product solving and how is that benefiting you?
Note taking
Gong amazing Tool
What do you like best about the product?
How it give me thorough analysis of call and how the next steps are clearly defined
What do you dislike about the product?
It take good time for analysing the call
What problems is the product solving and how is that benefiting you?
As a Customer Success Manager at Apptio, managing multiple accounts, tracking renewals, and ensuring adoption can be overwhelming. Gong helps you stay ahead by giving full visibility into customer conversations, so you don’t have to rely on memory or manual notes. It identifies churn risks early by analyzing sentiment, helping you take proactive steps before renewal discussions. Gong also automates follow-ups, ensuring no action item is missed and keeping internal teams aligned. With Gong, you save time, drive stronger engagement, and focus on growing accounts with data-backed insights rather than just gut feeling.
A Game-Changer for Sales Teams
What do you like best about the product?
It's time saving and helps me review my calls.
What do you dislike about the product?
The l=user-interface takes time to load.
What problems is the product solving and how is that benefiting you?
Gong records and analyzes every sales interaction. It lets me see and hear exactly what’s happening in the calls and how I can improve.
Makes my life easier !
What do you like best about the product?
In my role as a customer success consultant, it's important that I listen to our customers and provide solid recommendations. Gong helps me focus solely on the customer during our meetings, as I don't have to worry about being distracted by notetaking - Once the meeting is finished the 'Ask Anything' feature within Gong allows me to draw out any particular information I need to follow up with the customer, Gong is a true game changer for anyone in a customer facing role.
What do you dislike about the product?
There isn't anything really to dislike about this product!
What problems is the product solving and how is that benefiting you?
Gong is not missing any information from our meetings - making follow up easier. The built in AI functionality also summarises the meeting in a digestible format for the customer
Easy to use, transcripts makes easier to understand the call
What do you like best about the product?
Friendly navigation, and the transcripts
What do you dislike about the product?
page load time is sometimes a problem while using Gong
What problems is the product solving and how is that benefiting you?
the keywords which it gives out so we can avoid using that in future if its not supposed to be used according to the process
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