My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.
Gong
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Great for my sales calls!
What do you like best about the product?
Gong has been a game-changer for my sales calls! It provides incredible insights into my conversations with customers, helping me identify trends, improve my pitch, and close more deals. The AI-driven analytics and call transcripts make it easy to review key moments and refine my approach. If you want to level up your sales game, Gong is a must-have! 🚀
What do you dislike about the product?
I can't delete certain calls on my calendar.
What problems is the product solving and how is that benefiting you?
Helping me create recaps and collect all the notes from my calls
Excellent conversational AI
What do you like best about the product?
I love conversational AI. My favorite aspect of Gong is being able to go into any account and ask what is going on. By asking what the customer said they needed, I can prepare for any meeting, from kickoff to renewal. This is incredibly simple to use.
What do you dislike about the product?
I wish they were a little more responsive to customer requests. They say a feature is coming in a certain quarter and then it doesn't.
What problems is the product solving and how is that benefiting you?
Gong is helping us solve some of the handoff issues we were having between sales and onboarding. It has even benefited the training team because we can ask where customers are getting stuck and Gong pulls that information out of our meetings for us, no one has to take those notes or remember, we can see the exact customer conversations.
Love Gong
What do you like best about the product?
Using Gong has been a game-changer for my growth.
Being able to rewatch my calls and review them with my manager has helped me sharpen my messaging and spot areas to improve. I also love having searchable transcripts—it makes it easy to update my notes and keep track of deal momentum.
It’s made me more thoughtful, more prepared, and ultimately more effective in my role.
Being able to rewatch my calls and review them with my manager has helped me sharpen my messaging and spot areas to improve. I also love having searchable transcripts—it makes it easy to update my notes and keep track of deal momentum.
It’s made me more thoughtful, more prepared, and ultimately more effective in my role.
What do you dislike about the product?
Sometimes I forget to tag the call or add a comment right after, and it can be tough to find it later when everything blends together. A bit more structure or reminders would be helpful.
What problems is the product solving and how is that benefiting you?
Gong helps me see exactly where I can improve.
By reviewing my calls, I can catch things I missed in real time—whether it's how I handled an objection, delivered value, or set next steps. It also makes coaching with my manager way more productive because we’re looking at real moments, not just relying on memory.
The transcripts and call summaries also help me update my CRM faster and keep deals on track without having to re-listen to everything.
Overall, it’s helped me become more intentional, confident, and consistent in my outreach.
By reviewing my calls, I can catch things I missed in real time—whether it's how I handled an objection, delivered value, or set next steps. It also makes coaching with my manager way more productive because we’re looking at real moments, not just relying on memory.
The transcripts and call summaries also help me update my CRM faster and keep deals on track without having to re-listen to everything.
Overall, it’s helped me become more intentional, confident, and consistent in my outreach.
The best sales assistant!
What do you like best about the product?
For me the best part of Gong has been the ability to focus on the customer during a call instead of taking notes. It allows me to be in the conversation and see things I would have missed because I was more focused on recording everything. It also helps me keep commitments, I use this after almost every call that I have. It is also super easy to use, I was able to jump right in without any guide.
What do you dislike about the product?
Sometimes It doesn't feel like the actual program is super easy to navigate. I'm not sure why though.
What problems is the product solving and how is that benefiting you?
Back to why I love it. It makes actually getting notes easy, and allows me to better fix my sales techniques.
Gong has accelerated my productivity by writing my notes for me and has helped me be more present
What do you like best about the product?
The note taking element is my favourite tool
What do you dislike about the product?
if gong was fully integrated with salesforce this would be brilliant
What problems is the product solving and how is that benefiting you?
Gong helps me solve poor note taking on my part
Offers comprehensive call visibility with effective AI summaries and fantastic customer support
What is our primary use case?
What is most valuable?
The most valuable features of Gong are the call recording and AI summaries. The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps. Being able to search within the call for various keywords and topics is incredibly beneficial. Having call recordings and summaries helps our team have complete visibility into calls. Sales leadership can search by various parameters such as topics, keywords, deal stage, close date, and even see all email communication on the timeline feature. It helps everyone across the sales organization.
What needs improvement?
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.
For how long have I used the solution?
I've been using Gong for about five years now.
What do I think about the scalability of the solution?
Gong is very scalable.
How are customer service and support?
The customer support is fantastic. Every time we've needed something, they were quick to get back to us and resolve our issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Gong was our first solution in this area.
How was the initial setup?
The initial setup was very straightforward, involving linking it to email and Salesforce, which every user can do via API.
What was our ROI?
I don't have a clear ROI, but it’s been incredibly beneficial regarding time savings.
What other advice do I have?
My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recording functionality. It's important to explore all the added features and benefits that Gong offers. I would rate Gong as a ten because it leaves little room for improvement. We love it, use it every day, and have not needed customer support. My overall rating for the solution is 10 out of 10.
Great follow up with AI Reports
What do you like best about the product?
The IA outline, transcript, key points and next steps.
What do you dislike about the product?
Its difficult to search properly for a call.
What problems is the product solving and how is that benefiting you?
It allows me to remember easily what each meeting was about and to make great follow ups
Productivity with Gong
What do you like best about the product?
Being able to review recordings from other reps has been a great way to shorten my onboarding experience by hearing some of the seasoned reps deliver their pitch and handle objections.
Being able to review recordings from my own calls helps ensure I heard the right things. Knowing that the notetaker is in the meeting allows me to focus more on the direction of the call and worry less about capturing detailed notes.
Being able to review recordings from my own calls helps ensure I heard the right things. Knowing that the notetaker is in the meeting allows me to focus more on the direction of the call and worry less about capturing detailed notes.
What do you dislike about the product?
The AI summaries are usually very helpful but sometimes the accuracy is a bit off.
What problems is the product solving and how is that benefiting you?
Accelerating onboarding and better engagement and follow-up should translate to more deals.
Gong is the parner you need
What do you like best about the product?
I love that gong has a mobile application, So now I can learn from sales reps while having dinner
What do you dislike about the product?
Gong Mobile is slightly cluttered, So maybe a sleeker UI
What problems is the product solving and how is that benefiting you?
Gong helps summarise all my client calls and categorises the next action items, This is a game changer especially when you need to keep up with a lot of tasks
Can't go wrong with Gong
What do you like best about the product?
Summarize calls efficiently
Super easy to find certain topics on the call.
Helps clarify what "Next Steps" were.
Super easy to find certain topics on the call.
Helps clarify what "Next Steps" were.
What do you dislike about the product?
Super slow when it comes to skipping to certain snippets of the call.
What problems is the product solving and how is that benefiting you?
Document calls and provide feedback to sales reps
improve quality of deal
provided insight on the type of leads we should focus on more.
improve quality of deal
provided insight on the type of leads we should focus on more.
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