We feed all of our Zoom calls through Gong. Most of my meetings aren't face-to-face; they're over Zoom. Whether my customers are in the States, in Europe, or in New Zealand, Gong records all the calls and provides feedback. It logs all calls, allowing us to comment on them and have internal discussions. For sales training calls with a customer's SDR team, I'll often record on Gong and send it to my customer as a training resource.
Gong
Gong.ioExternal reviews
6,450 reviews
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My right hand on the day to day
What do you like best about the product?
Gong is my source of truth and my "second brain" at work. I love the AI abilities to search for what I need in calls and emails, and then to summarize all of my calls for me as well. I've saved so much time by Gong's AI tools.
What do you dislike about the product?
Sometimes the interface gets a little messy and the AI functionality, while it does save me a lot of time, isn't always accurate.
What problems is the product solving and how is that benefiting you?
Gong is helping me to synthesize a lot of customer information, and it's saving me so much time. Gong is helping me identify trends and understand customer health by reading all emails and call transcripts.
Maximize your growth by reviewing past calls
What do you like best about the product?
Transcription of the calls -- because it catches words that I couldn't understand on the phone call itself.
What do you dislike about the product?
Not much to dislike about it. All the features are quite helpful.
What problems is the product solving and how is that benefiting you?
Able to review and grow more as a Salesperson by being able to listen to past calls with my manager.
If they're from a different country, the transcription feature is super helpful when their accent makes it harder to make out the words.
Being able to leave notes at specific times in the calls to look back on is helpful when you're in the zone just making notes as you go, and can review them later.
If they're from a different country, the transcription feature is super helpful when their accent makes it harder to make out the words.
Being able to leave notes at specific times in the calls to look back on is helpful when you're in the zone just making notes as you go, and can review them later.
Gong enables efficiencies and value improvements throughout our customer-facing teams
What do you like best about the product?
Gong provides an easy interface for recording live meetings that are then integrated with our CSM platform Gainsight for team members to reference as needed. The transcript and AI insights are useful for quality control and improvement, and the generated notes make it easier to be flexible and engaged during the call since I don't need to worry about taking manual notes or documenting action items. I use it on all of my meetings except where the client's policy limits recording.
What do you dislike about the product?
The search interface could be improved as it isn't always easy to find all calls for a particular customer or to search by call type/content
What problems is the product solving and how is that benefiting you?
Automated note-taking frees up reps to focus during meetings, and collaboration on recordings makes it easy to share information among the account team
Gong is incredibly helpful!!
What do you like best about the product?
I love using Gong to review my client calls - not only does it help me to identify areas for improvement, but it also helps me to be fully present on a call rather than rushing to write notes because I know that if I miss something, I can go back and re-listen.
What do you dislike about the product?
Sometimes, Gong can take a few minutes to connect to the call - I wish I could automatically have it turn on when I start the meeting.
What problems is the product solving and how is that benefiting you?
Gong is helping to ensure our teams and managers can listen to and learn from each other as well as give feedback on our client call. It also allows us to be fully present and able to listen to our clients rather than stressing about having everything written down.
The best insurance policy in the game for sellers.
What do you like best about the product?
I value the ability to have a record of all commitments, exchanges, and follow ups while also being able to present with prospects and clients on calls. It's truly one of the most valuable resources I use.
What do you dislike about the product?
The platform has grown significantly over the past 5 years and can be a little clunky from time to time, especially when navigating directly to the recordings of calls. I wish the analysis took less time as well so that a follow up could be sent out within 10 minutes of the call ending.
What problems is the product solving and how is that benefiting you?
Gong solves many problems at once for me, but primarily ensures that I can deliver on what I've said I would without error.
Gong is a great tool but there are many competitors and support is AWFUL
What do you like best about the product?
good interface, seems accurate in call recording and AI
What do you dislike about the product?
It's impossible to get help or support. I wait days for responses and can never talk to a human.
What problems is the product solving and how is that benefiting you?
Call recording and forecasting are helpful
Great tool for product managers to get closer to customer voice
What do you like best about the product?
Ability to cut through translation layers and find key customer pain points.
What do you dislike about the product?
Search is very keyword oriented, would love to see some AI implementation to find answers to questions through search
What problems is the product solving and how is that benefiting you?
Helps me discover customer pain points
Once you've gone Gong, you can't go back (as a sales rep)
What do you like best about the product?
Everything really, but the AI elements and search functionality are particularly impressive and useful. Haven't even taken full advantage of all of the features of the platform.
What do you dislike about the product?
It isn't perfect. Some of the call captures can be inaccurate at times. Same with the follow up emails that are AI generated.
What problems is the product solving and how is that benefiting you?
With as many meetings as I have, Gong provides a nice summary of each meeting and I can get into the details if necessary.
Gong offers a powerful platform for analyzing voice recordings,
What do you like best about the product?
it helps me analyzing my strengths and weaknesses, its interface is user friendly , , and I use it quite frequently
What do you dislike about the product?
to dislike gong I don't think there is much but one feature I think which it lacks I believe is summarization need's a little more work where it can shorten the call
What problems is the product solving and how is that benefiting you?
personally I believe gong solves many problems which includes, giving better insights of the conversation it also analyze the rate of speech and the sales motion also giving us the feedback of what were the misses on the call so that we can be prepared for the next call and also have a self awareness about in which direction we are heading
Centralized communication improves efficiency and training effectiveness with AI-powered insights
What is our primary use case?
What is most valuable?
Gong records all our calls, giving us feedback and creating a central platform for communication within our company. It's powerful for sales training and providing resources to our customers. Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores. It also transcribes calls, allowing us to search transcripts with AI for insights about the account, including sentiment in calls and emails, without relying solely on my notes. This centralization makes Gong a great tool.
What needs improvement?
I would improve the interface for searching themes or words in the history of calls and emails. Instead of scrolling through all of them, I'd prefer a more manageable list for easier navigation.
For how long have I used the solution?
I've been using Gong for two years.
How are customer service and support?
I've never used it.
How would you rate customer service and support?
Positive
How was the initial setup?
It's not my responsibility, but it's easy to learn as an end-user.
What was our ROI?
As an end-user, I'm not the one to talk about ROI. However, I think the time saved through centralization and the ease of gaining insights into accounts saves time.
What other advice do I have?
Gong is a powerful tool that I feel like I'm only scratching the surface with. Even before the AI, it was a great way to centralize and keep track of calls and accounts. With AI, summarizing calls and ensuring I don't miss anything makes it even better. I rate Gong a nine because it has been highly helpful and improved our efficiency at work. The overall rating I would give Gong is 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
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