Gong
Gong.ioExternal reviews
6,444 reviews
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Valuable Sales Tool!
What do you like best about the product?
I love that I can search through sales calls using specific filtered keywords and find the exact calls I want to listen to. I also like that I can share snippets of calls with colleagues and add comments for training purposes.
What do you dislike about the product?
I'd love even more AI to get the main points of massive amounts of calls summarized for me daily.
What problems is the product solving and how is that benefiting you?
Helping me keep up to date on customer interactions.
Fast and smart tool for everyday use
What do you like best about the product?
We've implemented Gong to help us get and active consent to be recorded from the clients, and it's been pretty easy to integrate and navigate. Love the quick summaries and the follow up email generation, also, Gong makes sharing the call super quick and easy
What do you dislike about the product?
The translation from some languages can be improved (speaking of transcripts), but I'm sure it's something that's being worked on
What problems is the product solving and how is that benefiting you?
Getting active consent from the clients, being able to review the calls and share knowledge within the team
Such a Dynamic tool for calls!
What do you like best about the product?
I enjoyed the transcripts a few years ago when I first started using Gong. Now with the advent of AI for call summaries and recap email drafting the tool has reached a whole new level of useful. I'm able to join a call with the assurance that each item will be notated and relayed back to me with valuable insights.
What do you dislike about the product?
I wish there was a way to curate recap emails. While the system captures important details from meetings rather masterfully, I find myself making edits to each draft to sound more like me. If I could input that somewhere on the front end so I could just review and send instead of reviewing, editing, formatting and sending- that would be ideal.
What problems is the product solving and how is that benefiting you?
It helps me stay on top of note-taking and save time on meetings. Before, I would have to interrupt clients on calls as I was notating things by hand. Now I rely on Gong to record and compile important information in a handy summary. And if I need the details, it's all laid out in the transcript.
Great for ramping
What do you like best about the product?
Gong is so helpful for ramping. I'm able to easily search for calls based on a variety of criteria in order to build on and solidify what I'm learning during onboarding. The AI features are great for drilling down into specific information within the transcript, and it also helps me quickly get up to speed on historical conversations on my accounts.
What do you dislike about the product?
Manually adding Gong for a customer created meeting doesn't seem very intuitive. I don't readily see in the UI where our unique notetaker email is called out so I need to have it noted until I memorize it. It would be nice if there was either a button in our account to have the invite sent if we include the meeting URL or an easy copy and paste button for the notetaker email so we can drop it into the invite.
What problems is the product solving and how is that benefiting you?
Easy to review what happened on a call for accurate note taking/follow-up as well as onboarding and coaching opportunities. It helps me be more intentional during the call and more consistent after the call.
Gong is cool
What do you like best about the product?
I really like the ai call summary feature at the click of a button. I enjoy using the ai for asking questions about the calls based on my specific needs.
What do you dislike about the product?
It’s glitchy at times the recorder doesn’t show up. I have to import my calls manually.
What problems is the product solving and how is that benefiting you?
We particularly use Gong for call coaching and we are in the process of adoption for this through our entire sales team. We’ve gotten everyone connected and the next steps are the analyze coaching.
Improving myself
What do you like best about the product?
The ability to review my calls and colleagues. An old trick in sales is to shadow the top player and learn. I get to do that everyday if I want to.
Sales Enablement is the key to growth and by reviewing I can enable myself rather than rely just on one or two people.
I login everyday and use it for pipeline, learning, and AI before my next call.
Sales Enablement is the key to growth and by reviewing I can enable myself rather than rely just on one or two people.
I login everyday and use it for pipeline, learning, and AI before my next call.
What do you dislike about the product?
not really a dislike, more of a feature request. the ability to add format to the AI email writer. I find myself rarely using it because the format screams AI to me. I more use it just to get ideas from.
What problems is the product solving and how is that benefiting you?
NoteTaking is the biggest. The ability to go back and take notes after the call and use AI to find certain areas. Gives me the ability to be fully present in my call.
Revolutionized my sales
What do you like best about the product?
I can focus on the conversation at hand without needing to worry about taking notes or involving other people. Also the AI functionality is a life saver for getting summaries of the convo and writing follow-ups
What do you dislike about the product?
The voice in the beginning of the call can be a bit unnerving, but you can use it as an ice breaker with prospects
What problems is the product solving and how is that benefiting you?
Reduce time to follow-up
Focus on conversation rather than notes
Focus on conversation rather than notes
SDR - Net new prospects
What do you like best about the product?
Great to review past calls and demos at a high level without taking too much time
What do you dislike about the product?
Calls expire over time, so it is tricky when finding a past opportunity from years ago
What problems is the product solving and how is that benefiting you?
Sales enablement and reviewing my calls
Gong is more than call recordings
What do you like best about the product?
Being able to score calls among peers or have feedback given is such a helpful way to level up and this is done so easily in Gong. The UI is easy enough follow and the searching is fluid. It integrate easily to our tools and has been a very complete call library.
What do you dislike about the product?
Sometimes it does take awhile for calls to show up in Gong. I assume this is due to the thoroughness of the analyzations but still, if this process was sped up it would be a bit more helpful. At times it also appears to lag a bit. Sometimes slow to launch or load certain parts of the application.
What problems is the product solving and how is that benefiting you?
Gong is helping our sales reps level up our conversations by identifying all aspects of a call and evaluating what is working. We can also very easily leave helpful feedback and share alternative conversation ideas so we can all learn together. Gong also helps to provide an accurate transcript of our calls which allows us to follow up with our customers using the most important points. The AI analysis of this is quite impressive. A final benefit would be having a near perfect library of calls and demonstrations going back years we can always reference when needed.
Great tool if used correctly
What do you like best about the product?
The capabilities of Gong in helping leadership understand the reality of a deal, whether that be through the heartbeat of the account (how much contact there is between them and us), the use of trackers to identify trends and build enablement from as well as the coaching using Scorecards to be able to demonstrate ROI on coaching activity. Personally, I wouldn't work at a company that didn't have Gong or something similar again.
Gong is now used all the time with our organisation at various levels for peer to peer learning, note taking and best practice.
Gong is now used all the time with our organisation at various levels for peer to peer learning, note taking and best practice.
What do you dislike about the product?
The integration between Gong and Microsoft Dynamics leaves something to be desired. Aware that they are working on that now though.
What problems is the product solving and how is that benefiting you?
Prior to Gong, we had no real way of capturing conversations bar recording using native tools. Gong has revolutionised how we record meetings as well as the ability to coach, share best practice and enable our people to learn from each other efficiently.
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