Gong
Gong.ioExternal reviews
6,444 reviews
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Great Product!
What do you like best about the product?
Call Recording, AI Summaries, Email templates, Flows
What do you dislike about the product?
Can't really "Bucket" prospects which can make it difficult to organize a large prospect base.
What problems is the product solving and how is that benefiting you?
Note Taking on calls, Managing pipeline, Coaching Cold Calls, Creating outreach flows
My experience with Gong
What do you like best about the product?
The summary and highlights are great and allow me to take on calls with partners with confidence and insight from our previous conversation.
What do you dislike about the product?
Would like Gong to integrate with some of our tech stack like Tableau allowing response emails to have data to support next steps
What problems is the product solving and how is that benefiting you?
Gong helps address the issue of misinterpreting information received from partners. The call summaries provide clear insights into partner needs and outline the next steps discussed, enabling effective follow-through from both sides.
Gong has given our marketing team a front-row seat for every sales call
What do you like best about the product?
Having the ability now to watch real sales conversations rather than getting second hand information from a sales rep on what a prospect has said has been an absolute game changer for me and my marketing team. We can now get first hand insights into the language prospects use and context around their specific use cases for our product, giving us a better ability to translate this insight into messaging and marketing strategies that resonate with our ICP.
What do you dislike about the product?
I've sometimes found it difficult to search for and find specific calls some of our sales team have spoken about. Or to pick out sales calls versus client calls - However, that might be an issue with how we are using it or tagging up calls.
What problems is the product solving and how is that benefiting you?
For me and my marketing team it is helping us be directly "in the room" for each and every sales conversation, giving us first hand information to build a picture of what it is that prospects are looking for and what they want. With this info we can develop better marketing and more tailored messaging that is super aligned to our ICP.
Gong is a must have for any project manager
What do you like best about the product?
Incredible easy to use. Very precise notes, ability to search keywords of call recordings
What do you dislike about the product?
Occasionaly not precise transcripts, but that is understandable considering not native speakers etc. using the tool.
What problems is the product solving and how is that benefiting you?
Saving time for meeting notes, meeting managements, information gathering, recording
The essential sales tool!
What do you like best about the product?
I cannot imagine doing a sales job ever again without Gong. Game-changer! The AI question tool for when I need an answer on an account or a specific phone-call makes my life so much easier - no more scanning transcripts and saves me so much time!
What do you dislike about the product?
Really, nothing! Gong is very intuitive.
What problems is the product solving and how is that benefiting you?
`I no longer need to manually write up notes following phone calls, and it helps me easily scan email activity and timelines across all accounts, team-wide.
Absolute game changer when time is your most valuable resource
What do you like best about the product?
Hard to say - the AI feature to ask anything, love the recap email AI can throw together. The ability to ask AI questions.
What do you dislike about the product?
AI could be better! More accurate, more consultative
What problems is the product solving and how is that benefiting you?
As an SMB rep, sometimes it's so easy to forget exactly what's going on with each different account. With Gong, it's so easy to go in and ask exactly what's going on with your deal, where's the risk at. It helps me get up to speed and also points out things I may not have known already.
Invaluable tool for call insights, learning, and growth
What do you like best about the product?
Gong has been an essential part of my workflow as a Business Development Representative. I primarily use it to review Discovery meetings that my Sales Executives lead, helping me gather detailed notes, AI-generated insights, and action items. It makes it easy to go back, catch anything I missed live, and prepare stronger follow-up. In previous roles, I've also used Gong to listen to peer calls, which was incredibly helpful for coaching and sharpening my talk track. Gong makes learning, preparation, and ongoing improvement so much easier.
What do you dislike about the product?
I haven’t had any negative experiences with Gong so far. My use has been somewhat limited to reviewing meetings and training, but in those areas, it has been consistently reliable, intuitive, and valuable.
What problems is the product solving and how is that benefiting you?
Gong helps me easily capture key details from Discovery meetings, so nothing gets missed. It also helps me sharpen my skills by reviewing calls and learning what works. It saves time, improves follow-up, and makes me a stronger, more effective BDR.
Achieve higher productivity with time saving AI sales tool
What do you like best about the product?
It automatically tags along to my hosted meetings to take notes and record the discussions. I no longer have to take my attention/focus away from my clients to take notes. It then sends me a summary of the key points and action items. I also search for pertinent and important details of my calls, helping me plan and strategize on next steps
What do you dislike about the product?
The downside of using Gong is that everyone in your company can see your calls and meetings. If you have a micro management team, they can use this to track your activities, scrutinize your discussions and pick apart what you didn't do well on and use it as ways to measure your performance
What problems is the product solving and how is that benefiting you?
It help solve captures and organizes customer interactions, reducing the need for manual data entry
The brains to all engagement and conversational intelligence within my organization
What do you like best about the product?
The seamless integration with email, CRM and slack to start with got me amused with gong, the go live and implementation was easy.
After every meeting I'm a part of irrespective of who drives it, I ensure to go back to gong and review notes and highlights to double check and do my post call communication effectively.
I love how I can use gong on my phone and listen to calls on the go while in transit and keep myself updated with what's happening.
The search engine is decent to look up key words and instances.
After every meeting I'm a part of irrespective of who drives it, I ensure to go back to gong and review notes and highlights to double check and do my post call communication effectively.
I love how I can use gong on my phone and listen to calls on the go while in transit and keep myself updated with what's happening.
The search engine is decent to look up key words and instances.
What do you dislike about the product?
UI bugs, the search engine isnt very accurate and takes time to show up keywords, at times the key words arent captured properly
What problems is the product solving and how is that benefiting you?
- Make note of missed engagement information
- During change of hands of accounts, review the past engagement with the client.
- Identify stakeholders to make note of who might've been engaged before.
- During change of hands of accounts, review the past engagement with the client.
- Identify stakeholders to make note of who might've been engaged before.
Summarise AND search
What do you like best about the product?
Been using Gong daily for 6 months now and its capabilities to summarise and search transcripts, accounts and call participants are just unmatched. Extremely helpful as I was ramping up, as it meant I could easily "shadow" calls and also have my teammates offer feedback on my calls. It's easy to use, integrates seamlessly with our CRM and the absolute winning feature is the very effective summary of call highlights and next actions.
What do you dislike about the product?
Sometimes the speech to text transcript isn't accurate but it's probably on average 80% there
What problems is the product solving and how is that benefiting you?
Customer success, internal visibility and knowledge sharing
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