Effortless Call Management and Automation
What do you like best about the product?
I love Gong's note-taking ability because it allows me to be fully present during calls without the need to take notes manually. It captures all action items and lists them for me, which is really helpful. Additionally, I find the automation of follow-ups beneficial and easy to refer back to call notes. I also appreciate how easy it was to start using Gong, even though I didn't do the setup myself.
What do you dislike about the product?
Nothing I can think of.
What problems is the product solving and how is that benefiting you?
I use Gong to record customer calls, which lets me be present without taking notes. It automates follow-ups and lets me refer back to call notes.
Marketing team has gained customer voice insights and shapes campaigns from call transcripts
What is our primary use case?
My main use case for Gong is primarily for the marketing team, though the sales team uses it for all their calls. It is beneficial for me on the marketing team because I am able to check what customers, clients, or potential customers are saying, and I can use the transcript functionality and copy that over to ChatGPT and use that in my marketing. It is a good way for me to stay informed and use insights for my marketing purposes.
I use those insights in my marketing work by taking specific examples. With one of our recent campaigns, there was an insight where customers thought that something about our partnership was really positive that we didn't know beforehand. That came up in a couple of calls, so I was able to pick up on the pattern and then I took that and used it in my marketing.
What is most valuable?
The best features Gong offers to me are the transcription, and I have noticed that it is very accurate. I am able to search through the transcription to get to different sections I want, and I am able to copy and paste the entire transcription into AI and use that to summarize, create messaging, or pick out highlights from that.
In my opinion, Gong has one of the best transcriptions. I have had experiences with various other things where AI transcription doesn't get it right, but to me, this is always spot on.
Gong has impacted my organization positively in a huge way. I know for the sales team, it is the most essential tool they use because it records every call. The leadership is able to review and give feedback. But also for me for marketing, it gives me insight. I am not on customer calls because I work in a different field than the sales team, but it gives me a way to see what customers are saying and track how everything is going.
I don't have specific numbers, but Gong's positive impact is huge. It gives me insight into what customers are saying. I am able to listen and get a sense of how everything is going, and I am able to use that in my marketing. It also saves me a ton of time because otherwise I would have to be on these calls throughout each day to get that same insight. But this allows me to pick times where I am less busy and I can review and get that same impact.
What needs improvement?
For what I use Gong for, it works perfectly.
For how long have I used the solution?
I have been using Gong for just about ten months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Regarding Gong's scalability, I cannot really speak on it because I use it for what I use it for.
What was our ROI?
Regarding return on investment, I don't have specific numbers, but it is definitely a time saver. I am not on sales calls; I am the marketing leader. But if I was going to be, it would take a lot of my time and make me less productive. But it gives me the ability to get those same insights as if I was on the calls without being on the calls, so it saves me a ton of time, gives me that same insight, and has really helped direct and influence the marketing based on customer voice and what feedback and questions come up for the sales teams.
What other advice do I have?
My advice to others looking into using Gong is to do it and also look at it not just from a sales perspective, but from a marketing perspective. It keeps the marketing team informed, and they are able to pull insights that they wouldn't otherwise get unless they were actually on the calls themselves. I would rate my overall experience with Gong a ten out of ten.
Efficient Call Recording with Searchable Transcripts
What do you like best about the product?
I really appreciate Gong for enabling me to 'be in the moment' during customer calls by recording them and providing a transcript. I also like the ability to search transcripts to get directly to specific parts of a conversation or meeting. It's incredibly helpful with complex agendas to use keyword search and return to certain topics without listening to the entire meeting. The integration with Gainsight also works well for me. Plus, the initial setup was very easy since it was available in our internal app store.
What do you dislike about the product?
Sometimes the transcripts can be a little inaccurate with misspellings, especially with unique or uncommon names or references to acronyms. Also, when searching a transcript, I wish clicking on it would start the recording at the same time. Although this capability might already exist, the last time I tried, the video segment didn't automatically start.
What problems is the product solving and how is that benefiting you?
Gong enables me to focus during calls by recording and transcribing them. I love searching transcripts to find specific conversation parts, avoiding replaying entire meetings.
Ease of Use with Some Sales-Centric Limitations
What do you like best about the product?
I really appreciate the seamless integration Gong has with Zoom, which allows for automatic uploads of calls. This feature streamlines my workflow, making it much easier to manage recordings. I find it convenient that after setting up with a special email during the interview setup in Rally, all recordings are managed efficiently. The ease of finding specific calls and analyzing them after the fact is another significant benefit for me. Additionally, I value the snip tool that Gong offers, enabling me to pull clips from calls effectively. These clips can be shared with my team, included in presentations, or sent to support for issue resolution, which enhances collaboration and communication. Overall, Gong’s functionality greatly aids in organizing, analyzing, and sharing critical data from user interviews.
What do you dislike about the product?
I am sometimes frustrated with Gong because the calls don't get automatically labeled or sorted correctly. This requires me to go through each call individually and add them to folders to improve findability. Additionally, Gong feels very sales-centric, which doesn't align with my focus on usability and research. I wish more tools were available that catered specifically to my needs.
What problems is the product solving and how is that benefiting you?
I use Gong to analyze user interviews, easily pull clips for sharing, and address issues during calls, enhancing team communication and collaboration.
Seamless Integrations and Organized Calls Elevate Sales Workflow
What do you like best about the product?
Love Gong's integratins with SalesForce and Slack. Also its databasing and organization of calls. as in tracks and presents my engagements, conversations and deals.
What do you dislike about the product?
It has so many capabilities that sometimes its hard to find simple stuff lie my archived conversations.
What problems is the product solving and how is that benefiting you?
I need to know what my customers are talking about. Gong not only records these conversations, but it also transcribes it. Then it identifies specifics within the call and next steps. I can use Gong to know about issues and competitors that are frequently coming up (even by persona).
Account AI Makes Onboarding Effortless
What do you like best about the product?
Account AI feature - It gives me an overview of the account, especially when I'm a new joiner
What do you dislike about the product?
Sometimes it is slow to load, I've even experienced slowness with the main search bar
What problems is the product solving and how is that benefiting you?
Sales coaching, regular feedback provided by my sales leadership on improving my pitch
Effortless Call Insights and Quick Answers with Gong
What do you like best about the product?
What I appreciate most about Gong is the ability to ask any question about a call and receive a quick answer, instead of having to sift through the entire transcript. This feature has been incredibly helpful for me, especially when reconnecting with contacts I haven't spoken to in a while, as it allows me to easily review important details from previous conversations, such as pricing discussions.
Gong is a game changer when it comes to continuous learning and it's something that I use everyday.
What do you dislike about the product?
I honestly can't think of anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
Gong has addressed some of the major challenges I’ve encountered in sales. Before I started using it, I often struggled to recall every detail from customer conversations, and the notes I kept in the CRM were far from organized.
The platform has made it much easier for me to pinpoint specific aspects of my pitch that need improvement. I also appreciate being able to clip sections of calls and share them with my manager for feedback, which has been extremely helpful.
Seamless Integration Makes All the Difference
What do you like best about the product?
Integration, Ease of Implementation, Customer Support
What do you dislike about the product?
Transcript is not clear, sometimes it doesn't understand the requirement
What problems is the product solving and how is that benefiting you?
To improve my work life
Accurate Meeting Transcripts That Boost Sales and Engagement
What do you like best about the product?
How accurately it records, transcribes, and summarizes meetings to help with sales cycles, customer engagement, and forecasting.
What do you dislike about the product?
The platform falls short in terms of feature and function parity compared to Outreach, and its user experience is not as seamless. Additionally, the absence of a Dark Mode is disappointing.
What problems is the product solving and how is that benefiting you?
Pipeline building, maintaining Salesforce hygiene, and prioritizing opportunities based on their likelihood to close are all important aspects of my workflow. Gong provides comprehensive data and analysis that help me address each of these areas effectively.
Saves Time with Smart Call Analysis
What do you like best about the product?
I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.
What do you dislike about the product?
I think it's a missed opportunity that Gong doesn't automatically use AI to draft a follow-up email by the time I finish my call.
What problems is the product solving and how is that benefiting you?
I use Gong to record sales calls, improving referencing and training. It saves time on note-taking, enhances focus on listening, and helps me quickly access conversation moments, reducing time to action items.
