Gong
Gong.ioExternal reviews
6,266 reviews
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Effortless Setup, Powerful Insights with Room for Enhancement
What do you like best about the product?
I appreciate Gong's ease of deployment and integration with Salesforce and Zoom, making it quick to get started. I value the seamless recording and centralization of all customer conversations, enhancing company-wide learning. The analytics feature is outstanding, providing immediate feedback on conversation dynamics and helping improve customer engagement. The visibility it offers into all conversations and its user-friendly nature make it indispensable for our sales team.
What do you dislike about the product?
I find Gong's sales engagement features lacking, which forces us to rely on additional software for taking actions after meetings. If Gong could enhance these capabilities, it would enable us to consolidate more of our tools into a single platform.
What problems is the product solving and how is that benefiting you?
I use Gong to capture and analyze customer meetings, enabling our team to learn from conversations efficiently. It centralizes conversation data, identifying next steps and improving sales engagement through analytics. This visibility and ease of use benefit our company-wide learning and customer interaction strategies.
Can't imagine my world without Gong in it
What do you like best about the product?
If you think about your tech as a teammate, Gong is the one to have on your team. It's become everything to us in sales. It helps streamline the day to day, removes manual obstacles, enables you to manage pipelines effectively, gives you the right insight to upskill your reps, removes forecasting doubts, helps our company make strategic decisions about products and processes, and - most importantly - helps us ensure we have a world class buyer's journey and client experience. They also continue to evolve their platform, yet it maintains easy to use.
What do you dislike about the product?
Sometimes it feels like you are sitting on a goldmine of intel but you can't open the vault all the way. Meaning, right now, you can't ask anything about the platform (and all of the conversations) as a whole, or ask anything about a particular rep. They do have the "Top Themes" AI Agent coming soon though - very excited for that! The other pain point I would love to see solved is the ability to further structure the permission profiles. There are some things that we want our leaders to be able to do (such as trackers and scorecards), but that also gives them access to change certain business settings which is not ideal.
What problems is the product solving and how is that benefiting you?
Gong helps to solve common sales problems such as maintaining deal momentum and managing their day to day non-selling activities. This is of great benefit because it allows our sales professionals to focus more time on the relationship vs manual activities. It has also helped to solve our upskilling challenges, as it allows us to quickly identify gaps and streamline coaching efforts. This is of great benefit as it ensure we are providing a world class buyer's journey and client experience.
Unreal as a rep, the AI is lagging
What do you like best about the product?
Call highlights, deal warnings, and ability to share clips is so easy. Really couldn't do it without Gong. Plus all the different integrations with other tools makes it super seamless.
What do you dislike about the product?
The AI is really bad. "Ask anything" features pulls out the wrong things, from the wrong speakers, and is rarely correct. I typically have to copy paste transcripts into other GPT/Claude-esque tools to get the information I actually want.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to take apart different calls, learn from teammates, and quickly review past deals.
Game Changing for Sales Teams
What do you like best about the product?
One of the things I like best about Gong is how it helps our team stay focused and productive. Features like the account AI briefs and deal boards make it easier to stay organized and understand where our deals stand without manually tracking every detail. I’ve found the AI-generated insights to be helpful for identifying opportunities and providing leadership an executive overview of the relationship. It’s easy to pull up relevant information, saving a lot of time.
I also appreciate Gong's ease of use. Pulling data from calls, emails, and Salesforce gives us a full picture of the client and their interactions with our company. The support from Gong has been solid too – they've been proactive in keeping us informed about new features and are open to feedback.
I also appreciate Gong's ease of use. Pulling data from calls, emails, and Salesforce gives us a full picture of the client and their interactions with our company. The support from Gong has been solid too – they've been proactive in keeping us informed about new features and are open to feedback.
What do you dislike about the product?
One challenge we’ve faced with Gong is navigating compliance concerns, particularly around features like downloading deal boards or recording calls. While the tool itself is incredibly useful, ensuring it aligns with all our legal and compliance requirements has taken some extra effort. It would be great if there were more flexible permission settings to customize access and address these concerns more easily.
I also wish the AI was a little broader than just client by client - it would be helpful to generate insights across clients on specific product lines, highlighting what has resonated and where the pain points are.
I also wish the AI was a little broader than just client by client - it would be helpful to generate insights across clients on specific product lines, highlighting what has resonated and where the pain points are.
What problems is the product solving and how is that benefiting you?
Gong helps us stay on top of deals by identifying risks, gaps, and opportunities in real-time, so we can address them proactively. By integrating with Salesforce and capturing call and email data, Gong saves us time and ensures critical details aren’t missed. Overall, it’s improving efficiency and providing visibility across the company to key insights from our clients.
So many ways to leverage Gong
What do you like best about the product?
My account team is very responsive and knowledgeable. Makes all the difference when on boarding a new piece of technology. The technology and ways in which you can dive into your sales data is the best in the industry.
What do you dislike about the product?
This point there is nothing I dislike about the technology, my only challenge is to leverage all of what God can do
What problems is the product solving and how is that benefiting you?
Coaching my sales team on how to move deals, understanding the quality of the deals. What needs to be done next to the deal to the next stage. The forecasting module is very helpful in managing the business and informing the executive team.
Gong has become a daily function for us
What do you like best about the product?
Real time visibility for the entire go to market function into what is happening across the team and our deals. The AI functions are a game changer for productivity. Collaboration across the team is a huge plus. It takes a little getting used to if you are not familiar with these tools. There are some great people who want to help make it work seamlessly for you. I would highly recommend you have a strong revops and CRM expert who understands the intracacies of your GTM function involved while setting up the tool. The implementation can take a while and I would suggest this tool for established teams. There are likely better solutions for start ups.
What do you dislike about the product?
The support is poor and often takes days to get an answer, which is likely irrelevant. The onboarding support was good however the enablement sessions can be very generic and as your use cases grow trying to get support to help tailor gong to what you need can be frsutrating.
What problems is the product solving and how is that benefiting you?
Visibility into revenue activity and forecast accuracy.
It helps me analyze sales calls and customer interactions to gain insights and improve performance
What do you like best about the product?
Using Gong has been incredibly beneficial in streamlining sales processes and improving team performance. The most helpful aspect of Gong is its ability to provide deep insights into sales conversations, offering detailed analytics on key metrics like talk time, sentiment, and specific keywords. It helps me identify what’s working and what’s not, allowing teams to fine-tune their approach based on real data, not just intuition.
The biggest upside of Gong is its ability to turn every sales call into actionable intelligence. You can easily track performance, coach reps effectively, and even identify trends in customer objections or interests.
The biggest upside of Gong is its ability to turn every sales call into actionable intelligence. You can easily track performance, coach reps effectively, and even identify trends in customer objections or interests.
What do you dislike about the product?
While Gong offers a lot of valuable insights, there are a few drawbacks worth mentioning. First, the platform can be a bit overwhelming for new users due to its rich set of features and data points. It requires some time to fully understand and utilize all the capabilities effectively, which may be frustrating for teams that are looking for a quicker learning curve. Additionally, Gong's pricing can be on the higher side, especially for smaller teams or businesses with limited budgets.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of inefficient sales conversations by automatically transcribing and analyzing calls to provide actionable insights. It helps identify key moments in conversations, such as objections, customer concerns, and buying signals, which can often be missed in manual reviews. This has benefited me by saving time, improving coaching for sales teams, and making it easier to spot patterns that lead to successful deals. Overall, Gong’s ability to turn data into insights has significantly boosted our team's performance and decision-making.
Reliable for CSMs
What do you like best about the product?
I can immediately go back to a meeting i had and pull the transcript that I can send for a follow up email after customer meetings. It's really great for ensuring that you don't miss anything afterwards in your follow up. It's also great for going back and understanding questions that were asked by customers that you might need to review later.
What do you dislike about the product?
Nothing to think of now it get's done everything that I need it to do.
What problems is the product solving and how is that benefiting you?
helping make sure my follow ups are timely and don't leave any details out.
Great Overall Experience
What do you like best about the product?
Gong is extremely intuitive and easy to use.
What do you dislike about the product?
I came from using other tools so I have not come across anything to dislike about Gong.
What problems is the product solving and how is that benefiting you?
Gong has save my sales team time and energy with follow up sequences, tasks, and coaching opportunities.
Gong Conversation Intelligence is a Game Changer!
What do you like best about the product?
Gong makes analyzing calls and taking notes much easier for our team. The call recording and recap features save a ton of time, cutting down on the need for manual note-taking. The way it summarizes key points and provides insights directly from the interactions is incredibly helpful for coaching and improving. Our product team loves that we can set up trackers and streams so that they can be notified of any product feedback or requests while having the full context of the conversation the comments were made in.
Another standout is the support and responsiveness from the Gong team. We initially worked with Casey, and even after our purchase, she checked in to see how implementation was going and if there was anything she could do to help. It was a really stellar experience.
Another standout is the support and responsiveness from the Gong team. We initially worked with Casey, and even after our purchase, she checked in to see how implementation was going and if there was anything she could do to help. It was a really stellar experience.
What do you dislike about the product?
We ran into some issues with rolling out the Forecast feature and getting the deal boards to work as expected. Gong rolls everything up to the account/company level, since our team primarily works at the deal or contact level in HubSpot, it requires some extra steps to structure things in a way that works for us. It would be helpful if Gong offered more flexibility for teams that operate differently than traditional account-based workflows.
While Gong integrates with Hubspot and passes many of the deal/contact/company properties, things such as list memberships and associations don't pass to Gong, so if these are critical for segmenting you may have to use a work around solution.
While Gong integrates with Hubspot and passes many of the deal/contact/company properties, things such as list memberships and associations don't pass to Gong, so if these are critical for segmenting you may have to use a work around solution.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve visibility and organization across our sales processes. It also helps us coach our team effectively by giving us insights into conversations without needing to sit in on every call.
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