Gong
Gong.ioExternal reviews
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The best way I've found to stay on top of my calls.
What do you like best about the product?
The ability to get a quick rundown on key takeaways and next steps saves so much time when I have a busy day of calls or have to quickly pull up what a prospect and I last spoke about.
What do you dislike about the product?
It would be great if the system learned what my products were called or the acronyms I use but it's 90% accurate so this really isn't a big deal.
What problems is the product solving and how is that benefiting you?
Keeping better notes than I ever could, making it easy to share call recordings with my internal and external stakeholders, and helping me improve my overall call structure using the analytics.
Gong is awesome
What do you like best about the product?
I can learn from senior people at my company any time I want to. I can know what happened with clients for calls I missed quickly with an AI summary.
What do you dislike about the product?
Wish the analysis was quicker but that's being a little picky
What problems is the product solving and how is that benefiting you?
Quickly getting up to speed on calls. Training myself.
A simple way to maximize your impact.
What do you like best about the product?
Being able to focus 100% on empathic listening while not having to take notes is extremely valuable.
What do you dislike about the product?
Unfortunately hard to navigate at times.
What problems is the product solving and how is that benefiting you?
The pain of going through recordings or missing out on important things clients/prospects say while being too focused on taking notes yourself.
Gong has become instrumental in fostering clear communication
What do you like best about the product?
Gong has become super helpful in making communication clearer, especially for my sales. From my experience, by recording and transcribing what's said, Gong gives you a solid record of conversations, so there's way less confusion. It's AI also figures out the important stuff, which lets teams focus on what really matters in their communication. This leads to better follow-ups, everyone being on the same page, and a clearer understanding of what customers want, which makes the whole communication thing much smoother. Plus, it's super easy to use, I use it daily, and it integrates seamlessly with HubSpot.
What do you dislike about the product?
Takes almost a full business day to transcribe and analyze calls.
What problems is the product solving and how is that benefiting you?
It solves the problem of not having a reliable record of conversations, which can lead to confusion and misunderstandings.
Spotlight on Account AI
What do you like best about the product?
The Account AI feature gives me a holistic, real-time view of engagement across an account — pulling in signals from calls, emails, and activity across stakeholders. It flags risk factors like disengagement, sentiment shifts, or lack of multithreading, and gives me suggested actions before issues surface. This has made my customer reviews sharper, my renewals more predictable, and my cross-functional conversations way more informed.
What I appreciate most is how Account AI synthesizes data I’d normally have to dig for manually. Instead of spending time piecing together a timeline or who’s been active, Gong surfaces it in seconds — and highlights gaps I might’ve missed.
What I appreciate most is how Account AI synthesizes data I’d normally have to dig for manually. Instead of spending time piecing together a timeline or who’s been active, Gong surfaces it in seconds — and highlights gaps I might’ve missed.
What do you dislike about the product?
Static dashboards and reports: It can be difficult to fully customize reporting views or build flexible dashboards that match unique KPIs or business models.
Limited call tagging options: Users often want more granular, automated tagging based on nuanced conversation details or internal taxonomies.
The search functionality is sometimes clunky — it doesn't always surface relevant calls or moments efficiently, especially when searching across large teams or long timeframes.
Filters can be overwhelming or inconsistent, especially when trying to isolate specific speakers, topics, or time windows.
Limited call tagging options: Users often want more granular, automated tagging based on nuanced conversation details or internal taxonomies.
The search functionality is sometimes clunky — it doesn't always surface relevant calls or moments efficiently, especially when searching across large teams or long timeframes.
Filters can be overwhelming or inconsistent, especially when trying to isolate specific speakers, topics, or time windows.
What problems is the product solving and how is that benefiting you?
Gong has been a game-changer for surfacing real-time insights across both customer behavior and broader market shifts. It allows me to zoom out from individual conversations and start identifying patterns across my portfolio — what objections are coming up more frequently, what features customers are excited about, and where engagement may be dropping.
Gong for customer advocacy
What do you like best about the product?
I'm using Gong for customer advocate identification. The AI stream training is used for me to use specify quotes like "I love your product". It captures those for me.
What do you dislike about the product?
Gong AI does need some additional training and doesn't always capture. The AI is restrictive to only gathering quotes, not overall sentiment, so there's a lot of filtering through that I need to do.
What problems is the product solving and how is that benefiting you?
In customer marketing, I am not interested in sales, but advocacy and engagement. Gong is helping me by using the AI to identify people who are advocates by capturing quotes like "I love your product" or "This is the best!". I capture them and then ask them for an act of advocacy.
Great platform
What do you like best about the product?
It's very easy to use and makes keeping track of customer requests much easier.
What do you dislike about the product?
It doesn't always capture all the action items from my meetings.
What problems is the product solving and how is that benefiting you?
Keeping track of customer conversations and meeting action items
Wha trully increase of productivity means!
What do you like best about the product?
I like that it takes care of all I would have to do during a call; I can just focus on the audience's questions and points. Gong will summarize, condense, put it into an organized way, and even create the email for me! I can truly focus on my client's questions and pain points.
What do you dislike about the product?
I dislike the idea of it going away! I believe there could be a guide, with a step-by-step process on how to set users up to speed and use the most of Gong!
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on what is important during calls. I can be 100% present, I don't have to make notes or anything I can just let it work and ask later, collect information about the call and review the important points after the call ends.
Makes surfacing customer requests super easy
What do you like best about the product?
I really appreciate the AI generated data and insights. It makes reviewing customer calls very easy.
What do you dislike about the product?
I dislike that I can't surface the exact recordings I'm searching for as simply as I'd like.
What problems is the product solving and how is that benefiting you?
Gong makes it easier for me to be more present during client calls reducing my need to take notes. Gong also helps to maintain an accurate log of customer requests and account progression.
Great data, reliable reporting - would recommend
What do you like best about the product?
The data and reporting - very useful data on effectiveness in calls and best practices.
What do you dislike about the product?
Only tweak - It would be great to see email history in a clearer format
What problems is the product solving and how is that benefiting you?
Supporting me to see how I can improve my effectiveness with clients, as well as supporting me with meeting notes
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