Gong
Gong.ioExternal reviews
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Gong - Easy across the board
What do you like best about the product?
Ease of Use
Ease of Implementation
Frequency of Use
Ease of Integration
Ease of Implementation
Frequency of Use
Ease of Integration
What do you dislike about the product?
Lack of training materials
Lack of ability to determine where video calls will be saved
Lack of ability to determine where video calls will be saved
What problems is the product solving and how is that benefiting you?
Being able to both learn and teach from a recorded call versus relying on word of mouth and handwritten notes. This has helped us keep a finger on the pulse of our clients and truly gives us an edge with account management.
Great insights
What do you like best about the product?
Asking gong for notes on the call and insights into sales performance.
What do you dislike about the product?
Maybe I've become a tad lazy in my note taking.
What problems is the product solving and how is that benefiting you?
Easy to refer back to customer conversations to prepare for follow up calls.
Your personal Assistant to manage all your Virtual meetings - Summary, Insights,Sharing,& much more
What do you like best about the product?
The call analysis and Q&A on the call discussion, sharing meeting with auto expiry of the access, trimming meeting
What do you dislike about the product?
UI could have been more intuitive, focussed more on Sales usage
What problems is the product solving and how is that benefiting you?
When gong is in my meeting, i can focus completely on the discussion. It takes notes, records the meeting and share insights too about the call.
positive experience
What do you like best about the product?
Gong is helpful to me. I like the summaries provided and I like watching my consults to gain insight about ways to improve. Its easy to use.
What do you dislike about the product?
The summaries are a little wonky sometimes.
What problems is the product solving and how is that benefiting you?
Insight on times I speak too much or use the same word too often is beneficial.
Gong has completely transformed our sales process
What do you like best about the product?
Gong makes it incredibly easy to track and analyze sales calls. The AI insights are spot on and help us understand what’s working and what’s not. I especially like the deal pipeline views and how it tracks rep activity and customer engagement without any manual updates. It’s helped our team stay aligned and focus on the right opportunities.Gong makes it incredibly easy to track and analyze sales calls. The AI insights are spot on and help us understand what’s working and what’s not. I especially like the deal pipeline views and how it tracks rep activity and customer engagement without any manual updates. It’s helped our team stay aligned and focus on the right opportunities.
What do you dislike about the product?
The mobile app experience could be better — it feels limited compared to the desktop version. Also, there’s a bit of a learning curve at first when navigating the dashboards and reports, but once you get used to it, it’s very powerful.
What problems is the product solving and how is that benefiting you?
Gong helps us identify what’s working and what’s not in our sales process by analyzing calls and tracking rep activities. It solves the problem of scattered sales data and gives us a clear, centralized view of our pipeline. It also eliminates the need for manual tracking, which saves time and improves accuracy. As a result, we’re able to focus on high-priority deals and coach our team more effectively.
Great for training
What do you like best about the product?
I love how helpful it is from a training perspective. I can review colleagues calls and get a sense of how I should treat the customer. It's easy to use no complaints at all.
What do you dislike about the product?
Nothing it is all amazing. Easy to navigate.
What problems is the product solving and how is that benefiting you?
It solves a lot of things.
Katherine Gong Review
What do you like best about the product?
The AI call summary is super helpful, as is the category / subjects they can identify and the time in which those categories are talked about
What do you dislike about the product?
Not really one that i can think of at the moment! We really enjoy using Gong.
What problems is the product solving and how is that benefiting you?
I work on the product team, so I am not frequently on calls with customers. It is extremely helpful to be able to quickly watch our sales + CS teams talk to clients directly and hear product painpoints / how the product is impacting the deal. We don't have time to listen to the full call, so the conversational intelligence is sooo valuable to click directly into the relevant parts of the convo.
I use Gong for internal call records in my current organisation
What do you like best about the product?
I Likes interface looks like a fun tool, very easy to use shows all our call recording in list just select to listen also has transcript which is a plus
What do you dislike about the product?
There isn't anything I I can point out currently.
What problems is the product solving and how is that benefiting you?
I use Gong to listen to my internal meeting call records which helps me understand my mistakes for improvement
Great tool to keep track of your customer conversations
What do you like best about the product?
I like the way it accurately transcribes my calls and provides a summary on email after the call is over. Helps us work efficiently. Its also very easy to use and has a vast number of features.
What do you dislike about the product?
Perhaps some features in Gong engage and flow could definitely benefit from improvement
What problems is the product solving and how is that benefiting you?
Gong is solving mass emailing for me. I can run cadences efficiently.
It is also helping me with listening to peer sales calls and finding areas of improvement. It makes all of this very easy.
It is also helping me with listening to peer sales calls and finding areas of improvement. It makes all of this very easy.
A real time-saver!
What do you like best about the product?
AI functionality that summarises highlights of the call and CTAs saves me a lot of time so I can focus on engaging with my customer instead of taking notes.
I can also listen to calls lead by other colleagues for cross-collaboration.
I can also listen to calls lead by other colleagues for cross-collaboration.
What do you dislike about the product?
Setting up the integration to enable automatic call recording was not clear / straightforward.
It doesn't allow a single customer that may have different brands integrate under one name so that when I search for calls I don't need to search in each individual brand. I would like to search for this from a central place.
No place to add meeting notes and keep record of the key information /status of an account.
It doesn't allow a single customer that may have different brands integrate under one name so that when I search for calls I don't need to search in each individual brand. I would like to search for this from a central place.
No place to add meeting notes and keep record of the key information /status of an account.
What problems is the product solving and how is that benefiting you?
Saves me a lot of time so I can focus on the content of the call instead of taking notes.
I can very quickly be brought up to speed on the status of accounts that have been handed over to me.
I can very quickly be brought up to speed on the status of accounts that have been handed over to me.
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