Gong
Gong.ioExternal reviews
6,444 reviews
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Great cross functional tool
What do you like best about the product?
Tool is of great help to catch technical conversations with clients, automatically record and transcript discussions. The efficiency gain are huge.
What do you dislike about the product?
Gong works very well, nothing to complain about
What problems is the product solving and how is that benefiting you?
Records and transcripts technical conversations.
Ability to share it cross functionally and externally.
Ability to share it cross functionally and externally.
Great work
What do you like best about the product?
I can search and find titles for video calls I want to listen to.
What do you dislike about the product?
Nothing that I can think of at the moment.
What problems is the product solving and how is that benefiting you?
To be able to watch other team members and learn strategies and technics from other Gong calls.
I use Gong as an Account Manager
What do you like best about the product?
I like that during a customer call, I can be fully focused and engaged without taking note, while before I had to take not and was loosing focus
What do you dislike about the product?
I think the AI capabilities are not always the best so sometimes I just paste the transcript in another AI tool
What problems is the product solving and how is that benefiting you?
it's helping me being focused during customer call as i dont have to take note
it also help me to go back to my previous call to see what i did well or bad
it also help me to go back to my previous call to see what i did well or bad
Indispensable research tool
What do you like best about the product?
As a product marketing manager, Gong gives me incredible customer insights that help me build personas, write better messaging, and develop more effective GTM motions across industries. I love it.
What do you dislike about the product?
It'd be great if Gong authored more high-volume analysis tools.
What problems is the product solving and how is that benefiting you?
Gong helps me gather customer use cases, identify partnership opportunities, and look for common themes across our user base.
Efficient and easy video call reviews
What do you like best about the product?
- Amazing transcript and timestamp functionality
- Easy to search by name, type of call, etc.
- Great way to categorize calls into folders and your own Watch Later lists
- Easy to search by name, type of call, etc.
- Great way to categorize calls into folders and your own Watch Later lists
What do you dislike about the product?
- Sometimes, timestamps and sentiments aren't fully accurate or could use more context
What problems is the product solving and how is that benefiting you?
I can't possibly be in every single user call our design and product team has. Gong helps me bridge the gaps and review what's really important.
Great summarised meeting notes incl action points!
What do you like best about the product?
Great summarised meeting notes incl action points!
easy to implement and use.
I like that it notifies others in the meeting that the call is being recorded on entry.
easy to implement and use.
I like that it notifies others in the meeting that the call is being recorded on entry.
What do you dislike about the product?
the last recording I did didn't work and I wasn't able to send it to the customer
What problems is the product solving and how is that benefiting you?
summarising meeting notes and action points saving a lot of time
Compared to Outreach....doesn't compare
What do you like best about the product?
Good for tracking deals, account engagement overall, divided transcript and accurate AI highlights for calls.
What do you dislike about the product?
Gong Engage is awful in every single way compared to outreach. Would not recommend at all, flows are hard to get into, information is not readily available, sequencing is difficult to create and track, nothing is robust or scalable.
Do not get this for your sales team.
Do not get this for your sales team.
What problems is the product solving and how is that benefiting you?
Call Reviews.
Gong is a very straightforward practical method.
What do you like best about the product?
Ease of use, outlines, library and folder functionality!
What do you dislike about the product?
Need more comprehensive sorting capabilities. More in depth folder organztion, labeling, ideas, etc.
What problems is the product solving and how is that benefiting you?
Able to reference calls at a moments notice, outline feature is excellent, in terms of quickly analyzing particular calls. Creating more in depth reference library is key.
Gong Review
What do you like best about the product?
Gong is very versatile and easy to use and it helps us to analyzes what’s said during calls which helps coach reps, improve messaging, and spot winning behaviors
What do you dislike about the product?
As a data person i really like the ability to customize and alter dashbaords however gong has limited flexibility when trying to customize reports or dashboards for specific use cases
What problems is the product solving and how is that benefiting you?
We have a very big sales team due to which we faced a problem where sales managers complained that they cannot sit on every call and the notes by the reps are often incomplete or biased.
Gong’s Solution to this was it automatically records, transcribes, and analyzes calls, emails, and meetings which saves time and at then end of the day increase pipeline
Gong’s Solution to this was it automatically records, transcribes, and analyzes calls, emails, and meetings which saves time and at then end of the day increase pipeline
Wouldn't work at a company who didn't use Gong
What do you like best about the product?
I love the UI, the date I can pull, and more importantly the level of support I receive from their team.
What do you dislike about the product?
Small feature requests but nothing significant
What problems is the product solving and how is that benefiting you?
Insight into the actual voice of the customer, product adoption, enablement pathways, decreases the internal meetings around new customer onboarding, increased ramp time for new hires, mitigates churn.
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