Gong
Gong.ioExternal reviews
6,440 reviews
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Low-lift, high-value meeting recorder
What do you like best about the product?
It automagically records my calls and creates a briefing and transcript. I love the ability to create streams of calls, and I also love the ability to get summaries over time from an account. I appreciate that I can upload calls that weren't recorded on my end (ie when the customer hosts and doesn't approve my recorded).
What do you dislike about the product?
The briefs are contextless and because I'm in a niche industry, it often misunderstands the names of tools and other things that are important. I wish I could provide it with a database of knowledge that I want it to know.
What problems is the product solving and how is that benefiting you?
I use the gong briefing + transcript + my handwritten notes to write internal recaps and summaries that are highly strategic and contextual allowing me to have a high value repository of meeting artifacts, which enables me to manage the narrative of my customer.
Amazing and brilliant!!!
What do you like best about the product?
I dont need to take any notes, its done for me.
What do you dislike about the product?
Sometime it gets it wrong, and things are twistet in the recording, but that is ok since, I was at the event and do know what it is about.
What problems is the product solving and how is that benefiting you?
Takes notes for me. It records the whole call or meeting and makes it very easy to go back to the individual points when ever I need to.
Good onboarding and excelletn product
What do you like best about the product?
Holistic view of deals and accounts in a more digestible format than salesforce.
It is very easy to use and has been very easy to implement.
With Salesforce it was super easy to integrate with their OOTB solution
It is very easy to use and has been very easy to implement.
With Salesforce it was super easy to integrate with their OOTB solution
What do you dislike about the product?
Haven't come across many things, and the pipeline for what is being added to the system is going to make this a very hard product not to have in the tech stack
What problems is the product solving and how is that benefiting you?
The biggest one was keeping our CS and Sales conversations in one place for them to be analysed.
But also being able to customise what drives what stats for opportunities was a big improvement as well
But also being able to customise what drives what stats for opportunities was a big improvement as well
this is a spectacular product to utilize for meetings
What do you like best about the product?
that there is no need to take notes for the meeting, everything is provided after the call as a summary and next steps.
its ease of integration is absolutely amazing and i i use it in every meeting of mine
its ease of integration is absolutely amazing and i i use it in every meeting of mine
What do you dislike about the product?
sometimes the sentiments are not accurate
What problems is the product solving and how is that benefiting you?
customer retention and next steps
Effortless Call Management with Comprehensive Features
What do you like best about the product?
I love using Gong because it's super easy to set up. I just logged in, connected it to Zoom, and it records all my calls. This makes it incredibly easy for me to look back at my summaries and share snippets with coworkers without any trouble. I appreciate how Gong solves the problem of having to take hand notes during calls. The comprehensive call summaries allow me to focus on the conversation, ask good questions, and be fully present. It also makes sharing information with coworkers and management remarkably simple, especially when preparing for presentations or executive business reviews. I find the keyword search feature very handy for looking up specific words mentioned during calls. I love the ability to create snippets easily and share them with others. The email summary generation after calls is another feature I appreciate, as well as Gong's integration with Salesforce and the ability to keep track of open opportunities. Access to the full transcript of each call is something I find very beneficial. Gong's ease of use and intuitive interface are significant factors for me, and I'm very familiar with it now, which makes me more inclined to ensure it's available in my workplace.
What do you dislike about the product?
I find it a bit time-consuming and cumbersome to have to cut and paste conversations into ChatGPT to extract strategic insights. I wish Gong had more integrated AI features that could automatically generate summaries and analyze customer interactions to save time.
What problems is the product solving and how is that benefiting you?
Gong provides comprehensive call summaries, eliminating manual note-taking, allowing me to focus on conversations. It simplifies sharing call details with coworkers and management, and I can reference old calls for presentation preparation. It's tied to Salesforce, enhancing access to records and opportunities.
Gong is a game changer for meetings with clients
What do you like best about the product?
The ability to not have to take notes while on a call has changed the way I am able to conduct calls with clients. I can focus more on the discussion rather than having to take notes about everything the client says. Instead I can go back and listen to the call or see the transcript of summary of the call. This helps immensely. I use Gong with every client meeting and call.
What do you dislike about the product?
All of our emails are also imported into Gong. While this can certainly be helpful, sometimes it is difficult to find specifically what I am looking for.
What problems is the product solving and how is that benefiting you?
Gong gives me the ability to focus on the conversation rather than having to take notes.
Great training tool
What do you like best about the product?
Gong makes it incredibly easy to find different topics throughout the conversation by time stamping. The read along transcript is also fantastic.
What do you dislike about the product?
I would like to see improvements in the search function when looking for conversations.
What problems is the product solving and how is that benefiting you?
It allows me to review customer calls as well as best practices for successful calls with other AE's.
Great for notetaking and establishing next steps
What do you like best about the product?
Transcripts after call to keep people accountable.
What do you dislike about the product?
How some customers don't like to be recorded.
What problems is the product solving and how is that benefiting you?
Helps determine if a deal is real and gives me the ability to focus more and not get distracted with notetaking.
BANG A GONG!
What do you like best about the product?
AI summaries of accounts and deals, sharing and reviewing clips from calls, and using the follow-up email templates after a call. Those automated flows are kinda sick too tho.
What do you dislike about the product?
The daily Gong recap bot thing is pretty annoying
What problems is the product solving and how is that benefiting you?
Time being used in following up and organizing deals/next steps.
Where Have You Been All My Career?
What do you like best about the product?
Gong is genuinely insightful and game-changing for the entire team. It provides immediate access to the discussion, outlines the following steps, and identifies who is responsible for the actions. I had never used anything so impactful to my business before Gong. I use it every day to stay up to date with my team's daily meetings and discussions. It allows me to catch up quickly and to help them accelerate their outcomes.
What do you dislike about the product?
NOTHING to dislike. I use Gong every day.
What problems is the product solving and how is that benefiting you?
Gong allows us to see the What, Why, and How in terms of needed next steps.
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