Gong
Gong.ioExternal reviews
6,453 reviews
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Gong is gong
What do you like best about the product?
Everything about Gong is exemplary. I like reviewing calls and seeing what time it's highlighted.
What do you dislike about the product?
Nothing so far. Everything has been smooth with Gong. Good to review calls.
What problems is the product solving and how is that benefiting you?
I have been using it for a short time, so I haven't noticed anything.
Excellent tool for Learning and Deal Management!
What do you like best about the product?
Super helpful for managing deals and keeping track of action items following the call.
What do you dislike about the product?
Sometimes it can be difficult to see my team's statistics, it would be nice to benchmark against my colleagues!
What problems is the product solving and how is that benefiting you?
One of the core benefits i've realised is my ability to take better notes as a result of Gong!
Gong pushes me to put in my best and then return to determine how to do even better the next time.
What do you like best about the product?
I appreciate the capability to come back and assess my cadence, and percentage of talking time, and determine more effective ways to tackle my meetings next time.
What do you dislike about the product?
I won't deny that scrutinizing myself via the Gong Platform isn't the most comfortable experience, but that has more to do with the pain of making progress than issues with Gong. Great product!
What problems is the product solving and how is that benefiting you?
Gong helps my team stay accountable to what conversations actually occurred, but more importantly: it forces me to figure out ways to be better at engaging potential customers.
Gong is great
What do you like best about the product?
The Analytics is very helpful. I like the breakdown of what happens in the call and transcript.
What do you dislike about the product?
Ordering and managing calls are not very straightforward and easy. That could be improved
What problems is the product solving and how is that benefiting you?
I'm understanding the business needs and value a customer is looking for and getting next steps
An amazing tool to become better sales rep
What do you like best about the product?
To hear and understand how other manage different kind of customers, so you could be better at your function
What do you dislike about the product?
That sometime you can´t hear an ongoing call, that would be amazing
What problems is the product solving and how is that benefiting you?
Objection managing, you can understand how other manage certain calls
Recommendations to others considering the product:
None
Gong is essential for remote onboarding
What do you like best about the product?
I love that Gong captures my whole conversation with a customer and then I can go back, grab any notes I might have missed, take parts of those conversations and send them across my org and to my clients. Gong truly makes it easier for new sellers to learn the pitch and quickly get up to speed.
What do you dislike about the product?
While I love the transcription feature on Gong, it's typically inaccurate and requires a human to make sense of the data. I'm sure this will only get better over time!
What problems is the product solving and how is that benefiting you?
Sending customer feedback across the org. Taking notes more effectively during calls. Identifying customer pain points and sharing them with product teams. Sending call follow-ups has become extremely simple and easy with Gong!
account executive
What do you like best about the product?
being able to listen to team member's calls
What do you dislike about the product?
lot emails i wish there was lessssssssss
What problems is the product solving and how is that benefiting you?
easy to review calls to take notes. saves time
A tool that provides a transcript of all my business interactions.
What do you like best about the product?
It provides a transcript of all my business interactions. The best feature is keyword options that picks out certain keywords or phrases stated during the conversation that can be used for reference while back tracking.
What do you dislike about the product?
Minor inaccuracies of the transcription script may be less than ideal, given that people have different accents, tonations and thus its inability to adapt to different accents is an area of improvement.
What problems is the product solving and how is that benefiting you?
It helps with quick reference and provides a platform for training and coaching within the organization. Coaching and training is made easier with the use of Gong.
Recommendations to others considering the product:
Take some time to familiarise yourself with the interface.
Best Software for Sellers
What do you like best about the product?
It's the ability to keyword search and find phrases or things that were sent on the call. But on top of that it's the fact that gong pulls stats and follow-up action items for calls. As a seller its hard to simply remember what was said and what action items were pulled from calls...Gong makes it easy!
What do you dislike about the product?
Truthfully, there isn't anything I dislike. It really is super easy to use and the trainings you all provide as a part of the onboarding process are super helpful and intuitive.
What problems is the product solving and how is that benefiting you?
Pulling action items, searching for things said in transcripts, watching my talk ratio, seeing how patient I was in my calls....my managers use this for call coaching and it has been so helpful in my development.
Recommendations to others considering the product:
N/A
Great for commercial and enterprise sales
What do you like best about the product?
I like the transparency of Gong and its ability to identify moments in the conversation that would improve the sales call.
What do you dislike about the product?
I wish I could see how many people viewed or watched my video
What problems is the product solving and how is that benefiting you?
Improving my delivery and also my posture and appearance on calls
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