Gong
Gong.ioExternal reviews
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Love being able to shadow without having to shadow.
What do you like best about the product?
I love the fact that I can shadow at my own speed. For example, I can rewind or read the transcript. It's more helpful than being there in person.
What do you dislike about the product?
The search feature can sometimes be wonky as it pertains to sorting calls.
What problems is the product solving and how is that benefiting you?
Learning how to do my job. I've learned much more about delivering a pitch then just talking about it.
Game Changer
What do you like best about the product?
Gong is the best for reviewing and evaluating calls. You can easily see who was on the call, the transcript of what was said and even the % of time each person was speaking. It's helpful on an individual level and sales org level.
What do you dislike about the product?
Like any voice to text system, the transcript doesn't get the words perfectly every time.
What problems is the product solving and how is that benefiting you?
Instead of thinking "Oh I liked how that was said on the call - what was the phrase?", we can simply go to the transcript. I can also easily see whether I was dominating the call or making it more of a conversation.
Easy to use. Helps with collaboration and strategy
What do you like best about the product?
I've used other tools that don't record every call or the process is just a bit janky - Gong is always there, always on, and easy. Simple to share calls, snippets, and enables cross departmental collaboration.
What do you dislike about the product?
I wish the transcript was a little more accurate, but a lot of that comes from the speaker annunciating better. You can still play directly from the area of the transcript you may not understand.
What problems is the product solving and how is that benefiting you?
We are a new company. Easy to share discovery calls with product+engineering to say can have better insight than my personal notes.
Gong is Great
What do you like best about the product?
Gong makes recording, sharing and taking notes incredibly easy.
What do you dislike about the product?
Sometimes the transcripts are off a bit but that is understandable.
What problems is the product solving and how is that benefiting you?
Visibility of calls across our organization has helped tremendously in training.
Game Changer
What do you like best about the product?
Gong is key for my follow-up process and allows me to be present in the call and make sure I'm not going to miss anything we discussed + it's a great way to continue to understand where I can level up and improve.
What do you dislike about the product?
This is nitpicky, but the word-to-text dictation is sometimes off and not as reliable as I'd like... not a huge deal, but would be nice if it was improved. Maybe I just need to speak more clearly? :)
What problems is the product solving and how is that benefiting you?
- Key goals and objectives for my buyers
- Multithreading accounts by using recordings to get more people to the next call
- Coaching and self-improvement
- Multithreading accounts by using recordings to get more people to the next call
- Coaching and self-improvement
I was a Gong Skeptic, and now I am a full fledged Gong Enthusiast
What do you like best about the product?
I hated the idea of recording my voice and my video and my clients.
And then I got over my fears.
And then I fell in love with all the cool capabilities of gong.
- Simplified UI for sending details to clients, calling out specific points in time
- Transcript <3 of our conversation
- Tags to client and contact records in Salesforce
- Reminders to follow up
It has changed the game for me. Now, I focus on listening intently to clients and not on taking notes-- because I always have Gong to fall back on.
And then I got over my fears.
And then I fell in love with all the cool capabilities of gong.
- Simplified UI for sending details to clients, calling out specific points in time
- Transcript <3 of our conversation
- Tags to client and contact records in Salesforce
- Reminders to follow up
It has changed the game for me. Now, I focus on listening intently to clients and not on taking notes-- because I always have Gong to fall back on.
What do you dislike about the product?
The only area with room for improvement is stronger transcripts and tags to words that fit my type of sales.
What problems is the product solving and how is that benefiting you?
- Remembering key details from calls
- Sharing call notes with clients and teammates
- Capturing valuable intel in real time but without taking away from my conversation
- Sharing call notes with clients and teammates
- Capturing valuable intel in real time but without taking away from my conversation
Gong Review
What do you like best about the product?
I really like the fact that Gong is automated
What do you dislike about the product?
The quality of the voice to text could be improved
What problems is the product solving and how is that benefiting you?
I save a lot of time by not having to take, store, edit meeting notes
Amazing tool in so many ways!
What do you like best about the product?
The call analytics, the assists, the vocal breakdown/transcription, and the ability to work closely in Gong with Team Members or send info to clients from a call.
What do you dislike about the product?
A few other data points for the call would be great. I love seeing the talk ratio, longest story, etc., but a few more metrics would be great. Also, an ability to cut down a call or trim if there is time before it starts for chit chat, don't want that to affect call metrics.
What problems is the product solving and how is that benefiting you?
Organizing pipeline, improving call performance, tracking and digesting a call.
Gong is a lifesaver
What do you like best about the product?
It reminds me of daily tasks I need to complete.
What do you dislike about the product?
There's nothing I don't like about Gong, I enjoy it very much
What problems is the product solving and how is that benefiting you?
Sometimes I'm unable to find a transcript of a meeting I've had, Gong is always to the rescue with an easy way to retrieve meeting notes and videos
Fabulous tool for both internal and external meetings
What do you like best about the product?
The recording capability is fabulous to share with internal teams and clients alike. It is a great reference tool for call reviews/trainings.
What do you dislike about the product?
Nothing. It's a nice, easy to use system.
What problems is the product solving and how is that benefiting you?
Client call and demo capture and internal trainings and project management. Great tool to bring others up to speed on projects.
Recommendations to others considering the product:
It's a great tool. Easy to use. High quality.
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