Gong
Gong.ioExternal reviews
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How does anyone survive without this?
What do you like best about the product?
Gong allows me to record my calls, analyze them, see when is the last time I spoke with someone, it keeps track of my promised action items and even the amount of money on the line. These are just the bare minimum features as there are so so many more useful tools in this program.
What do you dislike about the product?
I would like to be able to see the emails of all participants for followup email purposes.
What problems is the product solving and how is that benefiting you?
Note-taking is a breeze with this, I can truly pay attention to the client vs worrying about every word. Training is also helpful when I can go listen to examples of what great.. and not-so-great looks like.
As a new hire, it's been veryhelpful to lean on recorded calls
What do you like best about the product?
The ability to filter by topics you're looking for.
What do you dislike about the product?
There's nothing that comes to mind at this time
What problems is the product solving and how is that benefiting you?
I'm able to work autonomously to learn new topics rather than relying on my supervisor/colleagues.
Gong
What do you like best about the product?
Call recording and transcription service are really solid, makes note taking and follow ups so easy.
What do you dislike about the product?
It's expensive, and some of the integrations aren't always reliable (Salesforce, etc.)
What problems is the product solving and how is that benefiting you?
Solving notetaking for sales and CS, also coaching. It's just made both easier.
Great visibility into calls!
What do you like best about the product?
The automatic call progess tracker is great, its gives real time feedback into how to imporve calls and move them along into our sales process. No other call tracker software is like it!
What do you dislike about the product?
A bit more training would always be more helpful. I know there are parts of Gong that I have not yet utilized to its fullest and would like to make sure I am getting everythign out of it.
What problems is the product solving and how is that benefiting you?
The biggest feedback is call imporvment. The detailed breakdown of talk time and what my team is talking about is very helpful to focus in on what needs to be improved upon.
Recommendations to others considering the product:
Use it to help improve your team!
Keeps my calls organized
What do you like best about the product?
I can go back a search for certain keywords and understand my calls/demos better than before.
What do you dislike about the product?
Can take some time to analyze a call, if I am in a hurry I have to remember that and look elsewhere for notes/insight.
What problems is the product solving and how is that benefiting you?
I can go back and see how I conducted my call and better understand where I can improve.
Seriously awesome, and worth every penny!
What do you like best about the product?
the ability for me to acurately and effectively coach my team with skills based focus
What do you dislike about the product?
how some don't take advantage and use it as often
What problems is the product solving and how is that benefiting you?
working remote means you can't always learn from hearing others. it also means as a mentor you can't be really giving effective coaching like you would if you were on the call or in the same location. With Gong we gain that back, which is HUGE!
Building better teams, client relationships and product enhancements.
What do you like best about the product?
Gong stats and ability to provide feedback among the team.
What do you dislike about the product?
There should be a favorite calls section in the library automatically.
What problems is the product solving and how is that benefiting you?
Better understanding clients, rep training and feedback, product enhancement and specific introduction to clients for insight.
Great tool for takings notes with out taking notes.
What do you like best about the product?
Having a tool that allows you to focus on the conversation versus being distracted by taking notes. To replay the conversation and catch those details is priceless.
What do you dislike about the product?
Still learning all of the bells and whistles to Gong. If anything I would suggest is a tutorial video to show you all of the benefits of how to effectively utilize Gong.
What problems is the product solving and how is that benefiting you?
Gong has helped me to capture those missed details in my meetings. To go back and replay the conversation over and over until you understand what was discussed is valuable.
Easy to use
What do you like best about the product?
The system is easy to figure out and navigate.
What do you dislike about the product?
Sometimes there are issues with logging in
What problems is the product solving and how is that benefiting you?
figuring out my talk track and vital information from my peers by listening to their phone calls
So many great use cases!
What do you like best about the product?
Love the call transcription, was super helpful when onboarding in my new role
Love the reminders about deals and insights
Love the reminders about deals and insights
What do you dislike about the product?
sometimes the insights arent always the most accurate, but that's to be expected
What problems is the product solving and how is that benefiting you?
reviewing old calls, learning from other reps calls, improving my own calls, understanding call insights, sharing calls with customers.
Recommendations to others considering the product:
Get Gong - I did not have this resource in my other sales teams and cannot stress how helpful it is
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