Gong
Gong.ioExternal reviews
6,453 reviews
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Easiest Call Tracking out there
What do you like best about the product?
It is very easy for my self to swift through my calls and find the right one. I love how i can track how much my I speak so that I can work on splitting the talk to listen times.
What do you dislike about the product?
Sometimes it can be hard to find a colleague's call or use key works to find the calls. Overall I don't have any issues with Gong and use it daily. I review my calls also weekly
What problems is the product solving and how is that benefiting you?
Benefit by far is that I get to relisten to calls. I am focused on talking with our customer and sometimes can miss a detail or don't want to write everything down. Makes it very efficient
Gong: A Must Have
What do you like best about the product?
What I like about Gong the best is the analytics behind each call as the insights are great from a self-improvement standpoint for self-coaching. The other aspect I love is the ability to share calls externally with customers as this can truly help progress along a deal cycle.
What do you dislike about the product?
The inability to integrate with google hangout.
What problems is the product solving and how is that benefiting you?
-Self-Coaching
-Opportunity Hygiene
-Deal Progression
-Opportunity Hygiene
-Deal Progression
Recommendations to others considering the product:
Make sure Zoom is your primary video conferencing software.
Customer Insights tool for Optimizeres
What do you like best about the product?
I love how efficiently I can get through recordings while being able to find everything I need. The features were really well thought out and it's always a very positive experience. I'm always thinking "wow Gong was so thoughtful to build this feature".
What do you dislike about the product?
I don't dislike anything. It would be nice if the foreign language translation tool automatically translated for me. Transcriptions could be more accurate as well.
What problems is the product solving and how is that benefiting you?
Understanding what our users want. I listen to calls our sales team have with users to understand why they use us and what their pain points are. I love how efficiently I can do that yet still get so much granularity.
Amazing for product marketing managers
What do you like best about the product?
Being able to jump into any call recording to listen to what our customers are telling us about their issues, how different messages are landing in the market, and for any best practices that we need to spread out to the rest of the team. I can do it on the light rail from my phone on the way into work.
What do you dislike about the product?
I don't know if my tags are working correctly from the mobile app when I leave a comment. Don't feel like I have a good grasp on any analytics if they are available.
What problems is the product solving and how is that benefiting you?
Our first outbound sales motion was created this quarter, and I needed to see if our SDRs were pitching it correctly, how the offer is landing. after listening to a few calls I was able to tweak the message and help assist SDRs with objections that came up.
Recommendations to others considering the product:
Do it. It makes your life so much easier.
Great Way to Learn and Grow
What do you like best about the product?
I love using gong to e able to listen to my calls to be able to get better as an account specialist and to be able to provide the best service possible to customers.
What do you dislike about the product?
There isn't anything that I can think of that I do not like. The whole system is beneficial to me and my team. We listen to one another's calls as well for tips and tricks.
What problems is the product solving and how is that benefiting you?
I think we are solving any breakdowns in the way that we present what we offer and our service to customers overall. We are able to always evaluate and create best practices.
User friendly!
What do you like best about the product?
I like the transcript search and I like the time stamp of the recording
What do you dislike about the product?
There's nothing I dislike about this product.
What problems is the product solving and how is that benefiting you?
I haven't had any problems
Google & Gong
What do you like best about the product?
excellent tool to have call control, both for the division of topics and reviewing points in the call.
What do you dislike about the product?
I didn't detect anything that I consider negative
What problems is the product solving and how is that benefiting you?
I can review my appointments and see what to improve in them
Recommendations to others considering the product:
yes
Easy recording tool
What do you like best about the product?
Easy UI. Good history of calls with the prospects-customers.
What do you dislike about the product?
I had a hard time finding the export button. No integration with Rewatch.
What problems is the product solving and how is that benefiting you?
Keeping tracks of discussed topics with customers, onboardings...
Great way to be able to review calls
What do you like best about the product?
The ability to re-listen to your call is very helpful. It is also helpful to be able to listen to other reps calls and know how to improve. The training aspect is nice as well.
What do you dislike about the product?
Can't think of anything right now. Everything is good for what it is.
What problems is the product solving and how is that benefiting you?
Getting new reps up to speed quicker. Ability to go back to calls and hear what prospects have said.
Great platform with intuitive features
What do you like best about the product?
Easily choose who you want feedback to be visible for when documenting in a call. You can create customized scorecards to be used for all call reviews
What do you dislike about the product?
If one person is the invite owner of the call, it gets documented in their name. So if you want to give feedback to another user who is part of that same call, it is not possible to show from a reporting perspective that you gave that person feedback, despite their being part of the call.
What problems is the product solving and how is that benefiting you?
Account Management Coaching: Review my team of direct reports' calls and provide feedback on a routine basis as well as ad-hoc. Also use calls to get quickly up to speed on the context and background to then strategize best next steps for the team. My team is able to have organized feedback privately shared that is linked to the specific parts of the call where the feedback is relevant.
Recommendations to others considering the product:
Overall I am very happy using Gong. It has a nicer look and feel than Chorus, which was the old platform we previously used for 3.5 years prior.
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