Gong
Gong.ioExternal reviews
6,453 reviews
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Incredible tool. Allows you to extract a lot of call reports and valuable insights for feedbacks.
What do you like best about the product?
Reports and insigths about the calls with the clients. We can understand where we are getting it right and where we can improve to be better serving our customers.
What do you dislike about the product?
Sometimes the links can take a while to appear in the Gong tool taking hours and sometimes days. In certain calls, parts end up being cut off, without the voices appearing.
What problems is the product solving and how is that benefiting you?
It has become faster and faster to find connections through gong and more assertive. The insights extracted have helped us with feedback for sellers and improving the quality of calls.
Great learning tool!
What do you like best about the product?
I like how you can edit and add comments whenever and wherever you may please.
What do you dislike about the product?
I dislike how the navigation can be a bit more confusing.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to learn more about the breadth of our deals and get more up to speed about the terminology of the industry we are in
Couldn't work without it!
What do you like best about the product?
Easy to view and update your pipeline. Provides helpful nudges like 'you might want to check in with x person' or 'you haven't discussed pricing here in 2 weeks' so you don't miss anything.
What do you dislike about the product?
I need to fill 40 characters here but there is honestly nothing not to like!
What problems is the product solving and how is that benefiting you?
1) time spent updating pipeline, 2) visibility into true risk, 3) understanding what top performers are doing, 4) insight into my own performance, i.e. am i talking too much, asking enough questions etc?
Recommendations to others considering the product:
Spend the time to learn how to use Gong and what it can do - don't just use it to watch back calls as you'll miss most of the value.
Great product
What do you like best about the product?
Easily search and access for recordings of calls with clients.
What do you dislike about the product?
Would love to have more insights into conversations done in other language than English (Hebrew for example).
What problems is the product solving and how is that benefiting you?
One place to store call recorinds
Easily share recordings with clients
Easily share recordings with clients
Great automated call recording
What do you like best about the product?
Automatically records Zoom calls, do not need to switch it on at the beginning of the call. Easy to find recordings again in Gong.
What do you dislike about the product?
When adding the Zoom invite just before the meeting starts, then the recording only starts a few minutes later, unfortunately.
What problems is the product solving and how is that benefiting you?
Records client calls so I can go back and listen to the conversation again and also share it with the clients (so their team members who were not available can watch the call)
Review for Gong
What do you like best about the product?
The best thing I like about Gong is being able to hear the call firsthand. This helps with training and improving my customer service skills. I have actually never used another system so I have no comparison.
What do you dislike about the product?
There isn't anything I dislike. It is very user-friendly. I wish I had something else to give but works well for me. No need to change anything. No improvements.
What problems is the product solving and how is that benefiting you?
Gong is solving any issues with customer service skills. I am not benefiting financially except by making myself better in return my work will show for itself. Yes, because I can hear if I missed or excelled at something.
Recommendations to others considering the product:
I recommend Gong because it is easy to use.
Great call recorder
What do you like best about the product?
How easy it is to navigate throughout the site.
What do you dislike about the product?
How sometime due to laws things in certain states cannot be recorded.
What problems is the product solving and how is that benefiting you?
Gong helps me listen to myself to learn better strategies.
Recommendations to others considering the product:
Yes
Great way to learn from your peers
What do you like best about the product?
I like that I have the opportunity to watch calls i would never get the chance to see and continuously learn from my peers
What do you dislike about the product?
Sometimes i find it hard to find the content I want to see if its older.
What problems is the product solving and how is that benefiting you?
It allows to to see unique perspectives and ideas from my colleagues. It also allows me to get feedback and ask for help regarding specific calls I have been on.
Recommendations to others considering the product:
Start using it now! Its a super great product to keep everyone aligned across teh org with the ability to have visibility into what is happening on calls.
Amazing platform!
What do you like best about the product?
I love how easy it Gong is to use, as well as the insights it provides. It has been so valuable to access both the recorded video as well as the transcript when creating enablement materials.
What do you dislike about the product?
Nothing! It works so well and I honestly don't think there is anything missing.
What problems is the product solving and how is that benefiting you?
I have realized many benefits, such as the titles and names of the people in the recorded video talking.
Recommendations to others considering the product:
Utilize all that it has to offer!
Great training and coaching tool!
What do you like best about the product?
It's great to be able to review playlists to help speed up my ramp period. Super easy to receive coaching from my manager for my calls.
What do you dislike about the product?
The transcript is sometimes off, and can be better improved for accurate text, not a major issue though for now.
What problems is the product solving and how is that benefiting you?
I'm often finding opportunities I may have otherwise missed soleyl relying on my written notes. I've also improved my own presentations by being able to easily review previous calls.
Recommendations to others considering the product:
Most robust tool of all the conference recording tools in my experience.
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